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Account Fraud Investigator Jobs (NOW HIRING)

APGFCU

Fraud Investigator

Edgewood, MD · On-site

Conduct investigations involving account takeover, identity theft, check fraud, ACH fraud, card fraud, wire fraud, new account fraud, loan fraud, elder financial exploitation, deceased member fraud ...

TEN Credit Union

Fraud Investigator

Nashville, TN · On-site

Monitor accounts and fraud detection systems, including Verafin and Advanced Fraud Solutions. Partner with law enforcement and legal entities during fraud investigations. Educate employees through ...

TENCU

Fraud Investigator

Nashville, TN · On-site

Monitor accounts and fraud detection systems, including Verafin and Advanced Fraud Solutions. Partner with law enforcement and legal entities during fraud investigations. Educate employees through ...

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TEN Credit Union

Fraud Investigator

Nashville, TN · On-site

$19 - $24/hr

Monitor accounts and fraud detection systems, including Verafin and Advanced Fraud Solutions. Partner with law enforcement and legal entities during fraud investigations. Educate employees through ...

Berkshire Bank

Fraud Investigator

Boston, MA · On-site

$52K - $90K/yr

Fraud Investigations Manager Status: Exempt Grade: 9E Pay Range: $52,000-$90,498 Actual ... Skills & Knowledge: • Familiarity with online account opening processes and best practices ...

TEN Credit Union

Fraud Investigator

Nashville, TN · On-site

$19 - $24/hr

Monitor accounts and fraud detection systems, including Verafin and Advanced Fraud Solutions.Partner with law enforcement and legal entities during fraud investigations.Educate employees through ...

Amoco Federal Credit Union

Investigate a variety of fraud-related activities, including ID theft, check fraud, and account takeover cases. * Respond to inquiries through different communication channels, providing clear ...

EagleBank

Fraud Investigator

Silver Spring, MD · On-site

$69K - $108K/yr

... HSA account, and 100% 401(k) matching up to 4%, we pride ourselves in the ways we support our ... Responsibilities The Fraud Investigator develops and conducts fraud investigations, monitors and ...

EagleBank

Fraud Investigator

Silver Spring, MD · Hybrid

$69K - $108K/yr

... HSA account, and 100% 401(k) matching up to 4%, we pride ourselves in the ways we support our ... Responsibilities The Fraud Investigator develops and conducts fraud investigations, monitors and ...

Prolim Global

Fraud Investigator (L1)

Milford, OH · On-site

Perform risk assessments on flagged accounts and transactions. * Apply established fraud rules ... Document investigation findings and actions accurately in case management systems. * Escalate high ...

BayPort Credit Union

Fraud Investigator I

Newport News, VA · On-site

$25.46 - $38.18/hr

Conduct comprehensive investigations into suspected fraudulent activity involving account activity, loans, digital platforms, and payment systems to include the utilization of fraud detection tools ...

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As of Sep 14, 2026, the average hourly pay for account fraud investigator in the United States is $30.83, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $35.34 per hour, depending on experience, location, and employer.

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Infographic showing various Account Fraud Investigator job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 9% Part Time, and 4% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $64,132 per year, or $30.8 per hour.

Fraud Investigator

Edgewood, MD • On-site

APGFCU
201 - 500 employees
Learn more about APGFCUexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Key responsibilities

  • Investigate suspicious activity related to various types of financial fraud, document findings, and maintain case records.

  • Analyze alerts, reports, and transactional activity to identify risks and take action to prevent or minimize fraud losses.

  • Support internal and external partners by answering inquiries, providing guidance, and collaborating on investigations.

Job description

Where Banking Feels Like Belonging
At APGFCU, our values are at the heart of everything we do, empowering us as leaders in the credit union movement. We prioritize purpose and connection in how we serve our members, co-workers and communities - helping to navigate life's little and big moments.
Role Summary:
As a Fraud Investigator, you'll play a critical role in protecting APGFCU, our members, and our communities from financial fraud and criminal activity. You'll investigate suspicious activity, identify emerging fraud trends, collaborate with internal and external partners, and take swift action to mitigate losses and protect member accounts. You'll also support APGFCU's compliance with applicable regulations by identifying and escalating suspicious activity, maintaining investigative documentation, and helping safeguard the organization from operational and financial risk. Success in this role comes from combining strong analytical skills, sound judgment, attention to detail, and a passion for helping people navigate challenging situations with professionalism and empathy.
Key Responsibilities:
  • Investigate Fraud and Financial Crimes (40%): Conduct investigations involving account takeover, identity theft, check fraud, ACH fraud, card fraud, wire fraud, new account fraud, loan fraud, elder financial exploitation, deceased member fraud, and other suspicious activities. Document findings, preserve evidence, and maintain accurate case records. Recognize, investigate, document, and report suspected Elder Financial Exploitation in accordance with established procedures and applicable reporting requirements.
  • Detect and Prevent Fraud Losses (20%): Analyze alerts, reports, surveillance footage, call recordings, wire requests, fraud detection tools, and transactional activity to identify risks and take timely action to prevent or minimize losses.
  • Member and Internal Partner Support (15%): Serve as a trusted resource for branch staff, contact center teams, and members by answering fraud-related inquiries, providing guidance, educating on fraud trends, and assisting with fraud claim investigations.
  • Collaborate with Internal and External Partners (10%): Work closely with business units, law enforcement agencies, financial institutions, merchants, insurance providers, and industry partners to investigate cases, recover losses, support prosecution efforts when appropriate, and facilitate recovery opportunities.
  • Maintain Documentation and Regulatory Compliance (10%): Prepare investigative reports, subpoenas, evidence packages, police reports, and other required documentation while ensuring compliance with applicable laws, regulations, policies, and procedures. Monitor fraud losses, support recovery efforts, coordinate funds owed to the credit union, and assist with insurance loss reporting when appropriate. Maintain the confidentiality and security of member, employee, investigative, and organizational information in accordance with APGFCU policies and legal requirements.
  • Monitor Trends and Recommend Improvements (3%): Identify emerging fraud patterns and provide recommendations to leadership regarding fraud prevention strategies, operational improvements, and risk mitigation efforts.
  • Perform Additional Responsibilities (2%): Participate in special projects, cross-functional initiatives, training activities, and other duties that support department and organizational objectives.
  • Physical Demands: Most of your time will be spent working at a computer, reviewing transactions and investigative materials, participating in meetings, and collaborating with colleagues and external partners. Occasionally, you may travel to branch and offsite locations, review physical evidence, respond to security-related situations, and move materials weighing up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities of the role.

A Typical Day in the Role:
  • Review fraud-monitoring reports, alerts, automated detection systems, and case queues to identify emerging risks and take timely action.
  • Investigate member disputes, account takeover attempts, identity theft claims, and other fraud-related incidents.
  • Communicate with members, branch employees, law enforcement agencies, and financial institutions regarding active investigations.
  • Analyze account activity, surveillance footage, phone recordings, wire requests, and transactional records to determine appropriate action.
  • Prepare Elder Financial Exploitation referrals and suspicious activity reports.
  • Document investigative findings, prepare case narratives, and maintain accurate records within case management systems.
  • Monitor emerging fraud trends and share education, guidance, and recommendations with internal stakeholders.
  • Respond to subpoenas, requests for information, and evidence collection needs while meeting required deadlines.
  • Balance planned investigative work with urgent fraud incidents that require immediate review and resolution.

Additional: Responsible for completion of applicable training and compliance on federal regulations and APGFCU policies and procedures as related to the duties of this position (Bank Secrecy Act, Information Security as examples, if applicable).
Qualifications:
  • Relevant Experience and Education: High school diploma or equivalent required. Associate degree in Criminal Justice, Business, Finance, Security, or a related field preferred. An equivalent combination of education, professional certifications, and directly related experience may be considered. Two to five years of experience in fraud prevention, fraud investigations, financial institution security, risk management, banking operations, or a related field.
  • Fraud and Investigative Knowledge: Experience investigating financial crimes, identifying suspicious activity, and working with fraud detection systems, case management tools, financial institution processes, and applicable regulatory requirements. Knowledge of fraud trends and financial institution regulations is preferred.
  • Problem-Solving Mindset: Strong analytical and critical thinking skills with the ability to evaluate information, identify risks, and make sound decisions under pressure.
  • Integrity and Confidentiality: Demonstrated ability to handle highly sensitive member, employee, and organizational information with discretion while maintaining confidentiality and exercising sound judgment in accordance with APGFCU policies, regulatory requirements, and legal standards.
  • Comfort with Tools and Technology: Proficiency with Microsoft Office applications and the ability to learn and effectively use fraud monitoring, surveillance, core processing, and investigative systems.
  • Ability to Work Independently: Able to manage multiple investigations simultaneously, prioritize workload, and meet deadlines with minimal supervision.
  • Adaptability and Flexibility: Comfortable responding to changing fraud trends, evolving regulations, and time-sensitive situations in a fast-paced environment.
  • Attention to Detail: Demonstrated ability to thoroughly review information, detect inconsistencies, maintain accurate documentation, and preserve evidence integrity.
  • Communication and Relationship Building: Excellent written and verbal communication skills with the ability to interact professionally and effectively with members, employees, law enforcement agencies, and external partners.

What Success Looks Like:
  • Protects Members and APGFCU: Consistently identifies, investigates, and mitigates fraud risks while minimizing financial losses and protecting member relationships.
  • Delivers High-Quality Investigations: Completes thorough, accurate, and well-documented investigations that support sound business and legal decisions.
  • Makes Timely Decisions: Balances risk, member experience, and operational priorities to take effective action when fraud concerns arise.
  • Builds Strong Partnerships: Establishes trusted relationships with internal teams, law enforcement agencies, and external partners to support successful investigations and recovery efforts.
  • Maintains Compliance: Ensures investigations, evidence collection, reporting, and case handling activities comply with applicable regulations and organizational standards.
  • Contributes to Continuous Improvement: Identifies fraud trends, shares insights, and recommends enhancements to fraud prevention strategies and operational processes.
  • Supports Team Success: Collaborates effectively, shares knowledge, and contributes to a positive, solutions-focused team environment.
  • Lives Our Values: Demonstrates integrity, accountability, professionalism, and a commitment to delivering exceptional service to members and colleagues.

Compensation: $61,800 - $99,000 annually
Offers are based on experience and education.
APGFCU provides comprehensive benefits such as medical and dental (shared expense), vision, 401(k), life and disability insurance, flexible spending account, employee assistance program, referral program, educational assistance, holidays, annual leave and sick leave.
Equal Opportunity Employer
APGFCU is proud to be an Equal Opportunity and Affirmative Action employer. We are committed to creating a workplace where everyone feels welcome and supported. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local law. If an accommodation is needed during the hiring process, please email HR@apgfcu.com.
Employment with APGFCU is at-will, meaning that either you or APGFCU may terminate the employment relationship at any time, with or without cause or notice.
APGFCU participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view the details by clicking here or returning to the careers homepage.
APGFCU participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.. Puede ver los detalles haciendo clic aquí o regresando a la página de inicio de carreras profesionales.

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