Access Services Manager Jobs in Colorado (NOW HIRING)

With three campuses along Colorado’s Front Range, FRCC is the state’s largest community college. We enroll close to 28,000 students annually from our diverse service area, which offers a variety of cultural and recreational activities. 

Each year approximately 5,000 FRCC students transfer to four-year universities and FRCC offers more than 36 career training programs that prepare students for immediate employment and rewarding careers. Last year, more than 5,000 high school students took concurrent enrollment classes with us, earning college credit without having to pay college tuition. And we were recently ranked as one of the “Top Online Colleges” in the country by Newsweek. 

One of FRCC’s main goals is to offer educational excellence for everyone. The college’s strong commitment to student success means we start by creating an inclusive and equitable environment—one where both students and employees feel they belong and are supported. FRCC’s focus on diversity, equity and inclusion is woven into the fabric of our college conversations and decision-making processes. We are actively seeking to hire a workforce that reflects the diversity of our student body. 

The college is also an emerging Hispanic Serving Institution. For us, becoming an HSI is an intentional commitment to being a college where our Latinx (and other historically marginalized) students thrive. 

FRCC employees and leaders work hard to create a culture of collaboration, innovation and pride. We’re looking to hire people who share these values—along with our commitment to student success, equity and excellence. 

Active listening: Provides active listening through customer service within the FRCC Library, Westminster Public Library, and working with colleagues in other departments within the college.  

Writing: Understands that writing must always be professional, including informal communications.  

Oral Communication: Provides oral communication with all patrons and staff for both FRCC and the Westminster Public Library.  

Customer service: Provides outstanding customer service, making sure all questions are answered to the patron’s satisfaction.  

Technology: Understands the technology needed for all access services & virtual reference technology applications.  

Diversity, Equity, and Inclusion: Creates an environment of DEI for all patrons and staff for both FRCC and the Westminster Public Library.  

Mission, Vision & Values: Embraces the mission, vision and values of FRCC and the FRCC Westminster Campus Library.  Understands the importance of the work to support the FRCC Library and institutional goals.    

Student Centeredness: Adopts a philosophy that creates the ability to treat the student as the cornerstone of all our work.  

Mentoring & Coaching: Provides mentoring and coaching to colleagues and patrons when needed. Also seeks mentoring and feedback to improve own performance.  

Data Usage: Analyzes the data within the entire Library, paying particular attention to what the data shows about access services and the impact on students.  Works with the Library Director & Assistant Library Director to understand the data in how to help improve access services.    

Cultural Self-Awareness: Examine own beliefs and acknowledge own biases and how they have impacted or may impact the ability to serve patrons.   

Cultural Competence: Recognizes the need to become knowledgeable about the ways to communicate and support students of other backgrounds.  Change approach to reflect the new learning.    

Equity Mindedness: Learns to view Library operations through an equity lens.  Be willing to call attention to processes that lead to inequity in serving students.  Understand the College's equity goals and how your role supports FRCC's ability to achieve those goals.    

Operational Planning: Understands the college's various strategic plans and understand how your work supports each of them.  Also understand the library’s expectations and find proactive ways to support the goals.  

Team Building: Participates in team-building exercises and strives to build positive and collaborative relationships with colleagues within the FRCC Library, Westminster Public Library, and in other departments within the college. 

• Master’s Degree in Library Science from an American Library Association regionally accredited post-secondary institution.   

• At least 2-3 years progressively responsible experience in public services (specifically circulation and reference/customer service) in a library 

• Strong communication skills along with presentation skills and interpersonal skills.  

• Experience working with diverse populations. 

The selection process for this position will be conducted through a competitive, merit-based evaluation of all qualified applicants. Preliminary screening will be based on the completed application package submitted by the candidate. 

Position will remain open until filled with a priority deadline of Sunday, August 30 at 11:55pm.  

This posting may be used to fill multiple or similar positions. 

In your application, please include a resume and cover letter that specifically address how your background and experience align with the requirements, qualifications, and responsibilities of the position. 

The application will ask for you to provide three references. We ask that they are all professional references and at least one is a current/recent supervisor.  

Salary Information: The salary range reflects the minimum and maximum starting salary for the position. When determining the starting salary for a new employee, FRCC takes into consideration a combination of the selected candidate’s education, training and experience as it relates to the requirements of the position, as well as the position’s scope and complexity, internal pay equity and external market value. 

Benefits Information: For information about benefits for Administrative, Professional and Technical Employees and Faculty, please see the Front Range Community College Benefits page.