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Who You’ll Join:

At Santiam Hospital & Clinics, we believe exceptional patient care starts with a supportive and inclusive work environment. We empower every team member by providing access to advanced medical technology and continuous professional development. Join our collaborative culture, where your contributions are valued and your growth is encouraged. 

Join our team as a Patient Access Representative, where you will serve as the first point of contact for our patients, setting the tone for their care experience across the entire hospital system. You will ensure a seamless transition for every individual entering our facility—whether they are arriving for a scheduled procedure, diagnostic testing, or emergency care. This position is ideal for a customer service professional who thrives in a fast-paced environment and is committed to delivering compassionate, high-level support to our community. 

Take the next step in your healthcare career, apply today and bring your expertise to Santiam Hospital & Clinics, recently honored as 2025’s Best Hospital in the Willamette Valley!

What You’ll Do:

Hospital Patient Access consists of staff that are responsible for three locations: 1) Front Desk Admissions – admits for radiology, lab, outpatient services and inpatient services 2) Surgical Admissions – admits for surgery and dietician services as well as assisting with scheduling and other duties; 3) Emergency Services Admissions – admits for the emergency room, handles physician call services and coordinates with multiple departments. Hospital Access Services is open 24/7, 365 days a year in support of our other departments. Hospital Patient Access is part of our Revenue Cycle Team – consisting of Admissions, Hospital Billing, Clinic Billing, Hospital Coding, Clinic Coding and Medical Records. This department interacts at a high level to offer customer service to our patients as well as other departments. 

Responsibilities: 

• Admitting patients into the Emergency Room, Lab and Imaging.
• Completing registration of patients for inpatient and out-patient services.
• Answering multi-line telephones.
• Receiving and distribution of physician calls.
• Maintaining quality customer service and patient confidentiality at all times.
• Performing other related duties incidental to the work described herein.

What You’ll Need:

• Knowledge of principles that relate to the position.
• Aptitude in verbal and written communication, including ability to communicate with persons in all age groups.
• High school diploma or GED equivalent preferred.
• Previous experience in customer service, data entry, and operating a multi-line phone system preferred.
• Possession of United States proof of citizenship or right to work in the United States.
• Possession of a driver license or analogous identification.
• Willingness to participate in Hospital orientation and educational in-service.

Benefits for Eligible Positions:

• Medical, Vision and Dental Insurance
• PTO and holiday pay
• Employee Referral Program
• 401(k) Retirement
• Life Insurance
• Long Term Disability
• Employee Discounts
• Bilingual Pay Differential for eligible positions
• Public Service Loan Forgiveness for eligible positions
• Tuition Assistance for eligible positions

Why Santiam Hospital?

At Santiam Hospital & Clinics, we pride ourselves on fostering a supportive and inclusive work environment where every team member is valued and empowered to make a difference. Our commitment to excellence in patient care is matched by our dedication to employee growth and well-being. As part of our team, you’ll have access to cutting-edge medical technology, ongoing professional development opportunities, and a collaborative culture that encourages innovation and teamwork. Join us at Santiam Hospital & Clinics, where your skills and compassion will be appreciated, and together, we can make a positive impact on the health and lives of our community.

With 13 clinics offering 8 specialties, you’ll be part of a diverse and dynamic healthcare community. We’re proud to have been named the 2025 Best Place to Have a Baby, Best Hospital as well as receiving accolades for our Surgery Center, Medical Facility and Women’s Clinic, reflecting our unwavering commitment to providing exceptional care for our patients.

Santiam Hospital & Clinics is a drug-free workplace in accordance with the Drug-Free Workplace Act of 1988 and an EEO Affirmative Action Race/Sex/Sexual Orientation/Gender Identity/National Origin/Veteran/Disability Employer.