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Company Overview:

RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 16 states + Washington DC and serving a diverse array of clients including homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients.

Ranked among the top firms in the community management industry (#3 out of 5,000+), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce.

Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.

Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Responsibilities:

• Practice and adhere to the Guiding Principles of the company and ensure all calls/emails are responded to within 24 hours of receipt.
• Directly supervises CAMS & ACAMS and other association management support staff as appropriate.
• Provides specific assistance to CAMS, ACAMS, and Inspectors in troubleshooting specific problems on properties where additional leadership and/or training are needed, or when Board/homeowner relationships are in jeopardy.
• Develops and leads with participatory involvement portfolio team meetings, all team meetings, and individual manager touch-base meetings.
• Development of client retention strategy for all watch list accounts, key accounts, and other accounts as deemed appropriate by the supervisor.
• Reviews and approves all monthly Board of Directors packets prepared by staff for content and structure.
• Coordinates schedules and attends board and membership meetings proactively, mentoring managers, creating a layering approach to maintaining positive relationships with board members, and ensuring client retention.
• Reviews and approves all annual meeting packets for assigned CAMS prior to each meeting.
• Reviews any and all management reports and mass mailings to the membership (budget information, newsletters, election information, etc.) produced by staff supervised.
• Reviews Company reports for trending and compliance, and is responsible for attaining goals and adherence to Company standards of operation.
• Ensures that property inspections are taking place regularly by reviewing monthly reports and providing follow-up on problem areas to ensure action taken is effective.
• Oversees projects involving all CAMS to ensure timely completion, including certain seasonal projects.
• Reviews income statements and variance reports for all portfolio properties on a quarterly basis to ensure quality, accuracy, and addresses any concerns as appropriate. Understands and recognizes association cash flow, able to inform the Board as to negative and or positive, and provides recommendations.
• Proficient in Association budget preparation, review, and regulatory requirements. Reviews budgets before they are submitted to the Board for approval.
• Reviews Ciranet functions on a regular basis to ensure managers are utilizing it properly to manage the community effectively, including work orders, management reports, calendars, committee and Board lists, and document updates.
• Acquires and maintains current knowledge of state and regulatory agency statutes and the community’s documents, polices, and procedures.
• Proficient in delinquency and collections processes.
• Understanding of contract terms, renewal dates, and implementation within the book of business supervised.
• Possesses a thorough understanding of plats, ownership, and property rights.
• Understands the Board election process and ability to see portfolio clients through from start to finish.
• Understands the legislative process and is able to educate clients on new laws.
• Provides oversight, onboarding of new staff, and training to new managers as they work through required training and ensures training compliance.
• Attend monthly Director, management, and leadership meetings as appropriate.
• Conduct business at all times with the highest standards of personal, professional, and ethical conduct.
• Responsible for compliance with Company guidelines and management operations as it relate to specific procedures listed herein
• Plus other work-related tasks as needed

This description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on Board direction and community needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.

• Associate or higher degree strongly preferred.
• Minimum 2-3 years community association management (HOA, POA, and/or COA) experience required in addition to other professional work experiences that demonstrate leadership capabilities.
• Developer portfolio experience preferred.
• Community Association Institution Certification(s) preferred.
• Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers. Exceptionally strong customer service orientation.
• Strong organizational and time management skills. 
• High integrity, honesty, and professionalism.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within the parameters of instructions given, prescribed routines, and standard accepted practices.

Physical Requirements 
•    Ability to sit for prolonged periods at a desk and work on a computer.
•    Ability to occasionally stand, walk, bend, or reach as needed.
•    Ability to lift or move objects up to 10–15 pounds (e.g., files, office supplies).
•    Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.
•    Visual acuity to read printed materials, spreadsheets, and computer screens.
•    Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.
•    Ability to work in a standard office environment with moderate noise levels.
•    Ability to work a standard schedule, with occasional extended hours as required.
 

RealManage is a values based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay and Benefits:

$65,000 to $72,000, depending on education and experience.

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA 
• Education Reimbursement 
• 401K matching 
• Employee Assistance Program (EAP)
• 11 paid Holidays