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Join our Field Design & Service Center Team! Whether you are just starting your career or an experienced Jeweler, we have plenty of opportunities for your growth and success. Start as an Apprentice Jeweler completing administrative/clerical tasks and polishing jewelry, and work toward becoming a Bench Jeweler. We are also looking for candidates with knowledge of stone setting, sizing, polishing and jewelry repair. Working with our team gives you the opportunity to advance from beginner to artisan in a unique promote-from-within environment.

DESIGN & SERVICE CENTER MANAGER

Title:Design & Service Center (DSC) Manager

Reports To:DSCDistrictManager

Reporting to this Position: Administrative Coordinator, Jewelers, Jeweler Apprentices

Job Summary:

The Design & Service CenterManager oversees day to day operations of a DSC Repair Shop.Driving an efficient and successful DSC requires a diverse set of leadership skills and as a manager you're an expert of all of them. Inthe DSC's fast-paced, dynamic environment youexhibitcomposureas you learn from each new challenge. You build and inspireahigh-performingteam of unique individuals who deliver the best repair journeyforour customers. You create a solid team by recruiting, hiring and having anamazingretention plan.You develop andimplementtraining sessions to improve performance and are responsible for mentoring, motivating and coaching your team.

The DSC Manager is responsible fora continuous workflow through the DSC by implementingstrategicproductionplans. Responsible for themaintenance, organization,cleanliness, and safetyof the DSC.Ensures that all customers have a wonderful repair journey with Signet by providing work with great quality when promised.Strategizes and resolves customer and team member concerns.Doesevaluationof team member performance and sets up action plans where needed to improve performance and holds theteam accountable, as well as yourself, to expectations. As manager, you overseeoperationsand drive core metricssuch asQuality,On-timedelivery, First-Time-Right, Inventory, Audits andoverallprofitabilityby improving margins.

Additionalresponsibilitiesinclude supporting stores with repair sales, questions and possible visits to store locations for additionalsupport. You may also be assigned additional tasksby the District Manager to support the district or partner on new initiatives.

Essential Duties and Responsibilities:

Follow Quality Control procedures on every job prior to delivery to stores by utilizing the5 critical check pointprocess

Provideestimatesback to stores within 24 hourson cost andturnaroundtime

Order parts within 2 days of receiving a job

Communicate to stores anydiscrepancies on jobsimmediatelywithin 24 hours

Communicate to stores receipt on any jobs that will be delayed and not meet original promise date within 24 hours

Review parts daily and delegate ordering task to Administrative Coordinator (AC), Apprentice or Jewelers, as assigned by the manager

Do bi-weekly outreach to your store partners/managers to discuss wins and areas of opportunities

Do same day Jared jobs to meet customers' expectations

Offer solutions and partnership as needed

The recruiting and vetting of candidates to fill open positions

Attend and participate in district meetings

Visit local stores when time allows

Perform the tasks and skillsets, minimum of B level jeweler

Live Signet's Core Values

Other duties as assigned

Administrative:

Oversees daily operationsof the Design & Service Center

Identifies supply needs and delegatesorderstoAC, Apprentice or Jewelers, as assigned by the manager

Organizes jobs and distributes to production jewelers daily and throughout the day

Identifies and prioritizes rush jobs andspecial orders

Maintains control of supply ordersand keeps the right level of inventory on hand

Oversees daily production and billing

Maintains an oversight of receiving and shipping

Ensures all equipment is in working order daily

Controls the security access to the DSCand ensures all repairs and supplies are safe

Communicatereoccurringconcerns with merchandise via the portal and the district manager

Communicate concerns with store partners to the district manager

Haveweeklycommunication with your districtmanagerto discuss weeklyperformance

Review your AP detail report and discuss anydiscrepancieswith your district manager

Report weekly metric numberstoyour district manager

Create weekly Team Member schedules and publish them in a timely manner

Ensure all team members follow time and attendance policy by punching in and out correctly

Ensure all teammembersfollow lunch break and rest break policies

Review payroll punched hours and makecorrectionsifnecessary

Make appropriate schedule changes for DSC demand needs

Forecast workloads by reviewing capacity daily and update district manager if needed

Ensure all custom jobs are processed correctly by utilizing our custom systems

Overseeall follow-up on custom jobs

Ensure all information required forcustomjobs iscompletedbefore sending to CAD

Review all reports daily (morningreport, production report, FTR report, VOC, sales)

Utilize and identify areas of improvement using your Profit and Loss report

Oversee theworkflowprocess of your DSC

Adhere to allpoliciesand procedures for shipping to stores and outside vendors

Communicate with stores and outside vendors when needed

Train team on use of PPE and review yearly

Train team on the safety data sheets and SDS book and regulations

Know Repair Support contacts at home office

Complete inventory task once per month andsubmitto district manager

Follow scrap and sludge tank policies andproceduresforprocessing

Complete all trainingassignedtoyouina timely manner

Complete allMyWorktasks daily

Know how to use Smartsheet in the portal

Attend and participate in Teams/Zoom meetings when scheduled

Know how to use an incident report

Supervisory Responsibilities:

Understand and uphold Human Resources and Loss Prevention Policies and Procedures

Recruit Design & Service Center Team Members utilizing the Talent Acquisition Guide

Train all DSC Team Members in their areas of responsibility

Coach Design & Service Center Team Members to improve their performance

When applicable,holdTeam Membersaccountableto improve their performance or modify current behaviors

Conductcompany directed Quarterly Check-In and/or Performance Appraisal as assigned

Hold twohuddles daily with your team to set direction for the day

Oversee that Team Members complete safety training,quizzesand training modules

ConductweeklyOne-on-Oneswith all Design & Service Center Team Members

Monitor Jewelers' productionperformance daily

Qualifications:

Proven ability to drive amazing customer service

Ability to driveperformancewith a team

Effective communication skills

Ability to effectively trains others

Experience with performance and driving metrics

Managing multiple tasks

Ability to adapt to challenges while remaining calm in a constantly challenging andever-changingenvironment

Previous management experiencepreferred

Analyticalthinker

Previousexperiencewith coaching others

Must be a solid team player

Leadership capabilities

Must have the minimum skill set of a Level B Jeweler

Continually strive to improve skills to Level A and Level AA Jeweler

Certificates, Licenses, Registrations:

Must have a valid driver's license and proof of insurability.

Educationand/or Experience:

Minimum ofHigh School Diploma or GED preferred

Minimum skill set of Level B Jeweler

Associates or Bachelor degree in related field preferred but not required

Computer Aided Design (CAD) skills preferred but not required

Computer Aided Manufacturing (CAM) skills preferred but not required

Previous management experience

GIA Gemology training

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Must possess the ability to stand for long periods of time; to reach with hands and arms; to move among and between display cases; to handle and feel merchandise; to sit, stoop, kneel and crouch; to lift and move up to 25 pounds; see well enough to discern differences in quality of merchandise.

Travel by car is regularly required, you must have reliable transportation. Air travel and overnight travel may be required.

Work Environment:

The work environment characteristics described here are representative of those for a team member while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Workweek hours will vary and willregularly includes some weekend, evening, early mornings, holiday and extended hours

Overtime required - varies

Design & Service Centerenvironment

The noise level in the work environment is usually moderate to high

Signet Jewelers is an equal opportunity employer committed to promoting diversity of all levels of employees. Please know that while we appreciate every applicant's interest, we can only contact those selected for further consideration.

Signet maintains an online registry system to encourage all interested employees to apply for careers in the management positions listed in this registry, and to ensure equal opportunities for advancement to all Signet employees. We particularly encourage women and minorities who are interested in management opportunities at Signet to participate in this program and use this online registry system to express your interest in a management position. Registration in this online system does not guarantee a promotion, but is necessary for consideration for any promotional opportunity to a management position listed in this registry.

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Don't forget, we have many opportunities available on our other career site pages. Click here to link to our careers page!