Now Hiring: Clinic Operations Manager
Richmond, Virginiaย
Full-Time | On-Site
Hourly Range: $27 - $29/Hour
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ย WHO WE ARE
Above & Beyond ABA Therapy is a rapidly growing, founder-led organization providing compassionate, high-quality ABA therapy to children with autism and developmental needs across the country. With nearly 2,000 teammates and clinics in 9 states, we are building warm, supportive environments where families feel welcomed and our teams are empowered to do meaningful work.
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We are excited to open ourย brand-new clinic in Richmond, Virginiaย and are seeking aย Clinic Operations Managerย to play a key leadership role in launching and running the day-to-day operations of this site.
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ย ABOUT THE ROLE
The Clinic Operations Manager is theย operational leader of the clinicย and a critical partner to clinical leadership. This role goes beyond front desk administration. You will oversee facilities, workflows, scheduling operations, team coordination, and the overall operational health of the clinic.
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We are looking for someone withย experience managing facilities or healthcare/clinical operationsย who can bring structure, accountability, and operational excellence to a growing clinic environment. This is an ideal opportunity for a strong operations professional who enjoys building systems, leading by example, and creating an exceptional experience for families and teammates.
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ย KEY RESPONSIBILITIES
- Clinic Operations & Leadership
- Serve as the on-site operational leader for the Aurora clinic, ensuring smooth daily operations
- Partner closely with clinical leadership to support clinic growth, staffing needs, and service delivery
- Establish and maintain efficient workflows, processes, and operational standards
- Monitor clinic performance metrics (scheduling utilization, attendance, operational efficiency) and proactively address gaps
- Facilities & Site Management
- Oversee facility operations, including cleanliness, safety, equipment, and vendor coordination
- Manage maintenance requests, repairs, and coordination with property management or vendors
- Ensure the clinic environment is welcoming, organized, compliant, and aligned with Above & Beyond standards
- Lead clinic readiness for opening, inspections, and ongoing operational needs
- Team Support & Coordination
- Support onboarding and orientation of new clinic teammates
- Act as a go-to operational resource for front office staff, RBTs, and clinical leaders
- Foster a positive, organized, and professional clinic culture
- Provide guidance and support to administrative/front office staff (as applicable)
- Scheduling, Systems & Administrative Oversight
- Oversee clinic scheduling operations in partnership with clinical leaders to optimize utilization
- Ensure accuracy and timeliness of administrative workflows, documentation, and internal systems
- Identify opportunities to streamline processes and improve efficiency
- Support cross-functional coordination with recruiting, HR, billing, and operations teams
- Client & Family Experience
- Ensure families receive a warm, professional, and well-organized experience from their first interaction onward
- Troubleshoot operational issues impacting client experience and clinic flow
- Serve as a visible leader within the clinic, helping create a culture of service and care
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ย WHAT WE'RE LOOKING FOR
- 2+ years of experience in clinic operations, healthcare operations, facilities management, or office management in a fast-paced - environment
- Experience managing facilities, workflows, and day-to-day operations (healthcare, therapy, medical, or similar setting strongly - preferred)
- Strong organizational and leadership skills with the ability to manage multiple priorities
- Comfort operating in a growth environment and helping launch a new site
- High level of professionalism, accountability, and follow-through
- Strong communication and relationship-building skills
- Proficiency with scheduling systems, operational tools, and basic reporting
- Willingness to be fully on-site and serve as a visible leader within the clinic
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ย WHY JOIN ABOVE AND BEYOND ABA THERAPY
- Be part of launching a brand-new clinic and shaping how it operates from day one
- Join a mission-driven organization making a meaningful impact for children and families
- Partner with experienced clinical and operational leaders in a fast-growing company
- Build your leadership career in healthcare operations
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BENEFITS AND PERKS
- Competitive compensationย
- 401(k) with company match
- Medical, dental, and vision insurance
- Life insurance
- Paid time off
- Career growth opportunities within a growing multi-state organization
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SOUND LIKE A FIT?
Apply today to help launch and lead operations for our Richmond, VA clinic and play a key role in delivering exceptional care to families in the community.