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Abacus Technologies

Managed Support Technician I

Hoover, AL · On-site

$20.25 - $27.75/hr

Abacus Technologies has been headquartered in Birmingham, AL since 2000. We solve the Security & Compliance, Telecommunications and Network Infrastructure needs of our clients to help them grow. We ...

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What is the difference between Abacus Technologies vs Data Analyst?

AspectAbacus TechnologiesData Analyst
Required CredentialsTypically requires a degree in IT, computer science, or related fields; certifications like CompTIA or Cisco are commonRequires a degree in statistics, mathematics, or related fields; certifications like Microsoft Excel, Tableau, or SQL are beneficial
Work EnvironmentPrimarily in IT or technology companies, often in office settings or remote workIn various industries such as finance, healthcare, or marketing, usually in office environments
Employer & Industry UsageUsed by tech firms, government agencies, and consulting companiesCommon in business, finance, healthcare, and marketing sectors

Both Abacus Technologies and Data Analysts work with data and technology, but Abacus Technologies typically refers to a company specializing in IT solutions, while Data Analysts focus on interpreting data to inform business decisions. The roles overlap in data handling skills, but their primary functions and industries differ.

What is Abacus Technologies and what do they do?

Abacus Technologies is an information technology company that provides a range of IT solutions and services, including managed IT services, cybersecurity, cloud computing, disaster recovery, and network infrastructure. They help businesses manage their technology needs, protect against cyber threats, and improve operational efficiency. Abacus Technologies often works with clients in various industries to ensure their IT systems are reliable, secure, and scalable.

What are the key skills and qualifications needed to thrive as an IT professional at Abacus Technologies, and why are they important?

To succeed as an IT professional at Abacus Technologies, you generally need a background in computer science or related fields, with strong problem-solving and analytical abilities. Familiarity with industry-standard tools like network management systems, cloud platforms, and certifications such as CompTIA or Cisco are often required. Excellent communication, teamwork, and adaptability are crucial soft skills for collaborating across departments and responding to evolving technical challenges. These competencies ensure efficient technology solutions, robust system management, and alignment with business objectives.

What are some typical projects or tasks that an employee at Abacus Technologies might work on, and how do teams usually collaborate to accomplish them?

At Abacus Technologies, employees often engage in projects such as developing custom software solutions, managing IT infrastructure, or implementing cybersecurity measures for clients. Teams are typically structured cross-functionally, meaning software engineers, project managers, and IT specialists collaborate closely to deliver solutions that meet client needs. Regular stand-up meetings, agile workflows, and collaborative tools like Jira or Slack are common to ensure seamless communication and project progress. This environment fosters teamwork, continuous learning, and exposure to a variety of technologies and industries.
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Abacus Technologies jobs near you
Infographic showing various Abacus Technologies job openings in the United States as of June 2026, with employment types broken down into 62% Part Time, and 38% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution.
Managed Support Technician I

Managed Support Technician I

Abacus Technologies

Birmingham, AL • On-site

$20.25 - $27.75/hr

Full-time

Retirement, PTO

Posted 24 days ago

Job description

The IT Technician I position is an entry level position ideal for someone who has a passion for providing high quality support, enjoys communicating with customers and is driven by solving technical problems. You will make an immediate impact by diagnosing, troubleshooting and resolving technical issues. If you are a critical thinker, have strong customer service/communication skills, determined to succeed and thrive working in a fast-paced environment with a highly collaborative team, then we want to speak to you!

Scope of the Role:

This position serves as a primary point of contact for customer support requests, providing remote or onsite services to managed service clients. The IT Technician is responsible for clear and consistent communications with clients and internal team members regarding technical issues. They must also understand the features and benefits of proposed technology solutions and troubleshoot most network problems.

  • Ensure that all client support requests are acknowledged
  • Ability to assess the technical issue, escalate or implement a timely resolution
  • To provide desktop support and complete general configuration of software
  • To provide support for Local Area Networks and Internet connectivity
  • To provide team members and clients with server support and complete general maintenance
  • To perform basic administrative tasks (i.e. Domain Renewals SSL Certificate Renewals)
  • To perform intermediate operational tasks (i.e. File Backups Licensing)
  • Achieve KPI's for IT/Helpdesk outputs
  • Assist with the completion of internal and client projects
  • Troubleshoot hardware and software component failures
Key Skills:
  • Windows Desktop Operating Systems
  • Microsoft Office Applications
  • Windows Server Operating Systems
  • Windows Active Directory Services
  • Office 365 Cloud Services
  • Firewall, Routing and Switches
  • Basic understanding of DHCP, DNS, IP and Ethernet
  • Administration of Anti-Virus, Malware, and Endpoint Protection
  • Knowledge of Security Standards aligned with NIST, CIS, HIPPA, CMMC
  • Strong communication skills with ability to effectively interact professionally with all internal and external clients
  • Strong Technical and analytical skills
  • Excels in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success
  • Proven ability to function in a self-directed environment with excellent attention to detail
  • Innovative thinker who is positive, proactive and readily embraces change
A Plus if you have:
  • Degree or Technical Certificate from a two-year or four-year institution or university or equivalent experience
  • Customer interaction experience
  • Certifications for CompTIA Network+, A+, Windows or MacOS Desktop Platforms, Certifications for Windows Server OS and Cloud platforms, Certifications for Firewalls or Networking, and/or Certifications for Security
About:

Abacus Technologies has been headquartered in Birmingham, AL since 2000. We solve the Security & Compliance, Telecommunications and Network Infrastructure needs of our clients to help them grow. We assess and recommend a plan that includes network and telecom infrastructure, software, information, network security, backup, disaster recovery planning and other services.

And we have fun doing it! We've been named one of the "Fastest Growing Companies" and "Top Technology Firms" by the BBJ and pride ourselves on being our clients' trusted IT advisor, not just another IT vendor.

We are sister companies with BMSS Advisors & CPAs, Payroll & Benefit Solutions, and BMSS Wesson Wealth Solutions to give all clients "peace of mind" and an exceptional client experience.

Benefits:

Abacus offers many benefits, but a few highlights include 4 weeks PTO, bi-weekly team lunches, cell phone allowance, overtime pay, flexible hours, 3 community serve days per year, upward mobility, full BCBS insurance, and 401k matching.

Learn more about us at abacustechnologies.com.