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911 Supervisor Jobs (NOW HIRING)

City of Lancaster, TX

911 Dispatcher

Lancaster, TX · On-site

$2.0K/wk

Supervisory Responsibilities This job has no supervisory responsibilities. Education and/or ... 911 dispatch / emergency communications * Call center / high-volume phone work * Clerical ...

Village of Ruidoso

911 Dispatcher

Ruidoso, NM · On-site

$22/hr

The Telecommunication Officers (TCO) answers emergency (911) and non-emergency calls, takes ... This position answers and reports to the Dispatch Supervisor and Support Services Lieutenant of the ...

Ravalli County

911 Dispatcher

Hamilton, MT · On-site

$21.07/hr

... 911 Center policy. Performs other related duties as required. QUALIFICATIONS The following ... Must have the ability to work cooperatively with supervisors and establish cohesive, effective ...

Ravalli County

911 Dispatcher

Hamilton, MT · On-site

... 911 Center policy. Performs other related duties as required. QUALIFICATIONS The following ... Must have the ability to work cooperatively with supervisors and establish cohesive, effective ...

Dorchester County

911 TELECOMMUNICATOR

Saint George, SC · On-site

$43K - $48K/yr

... by supervisor. This position reports to the Senior Telecommunicator. Duties Performs dispatch ... Special Qualifications: Must possess Emergency-911, Emergency Medical Dispatch (EMD ...

mkecounty

911 Dispatcher - Hourly

Milwaukee, WI · On-site

$23.92 - $35.88/hr

911 Dispatcher - PT Hourly as Scheduled Courthouse location Hourly Rate: $23.92 - $35.88 Closing ... Make emergency notifications to appropriate Command Staff, DA Supervisors and Master Control.

Village of Ruidoso, NM

911 Dispatcher

Ruidoso, NM · On-site

$22/hr

The Telecommunication Officers (TCO) answers emergency (911) and non-emergency calls, takes ... This position answers and reports to the Dispatch Supervisor and Support Services Lieutenant of the ...

Ravalli County, Montana

911 Dispatcher

Hamilton, MT

$21.07/hr

... 911 Center policy. Performs other related duties as required. QUALIFICATIONS The following ... Must have the ability to work cooperatively with supervisors and establish cohesive, effective ...

mkecounty

911 Dispatcher - Hourly

Milwaukee, WI · On-site

$23.92 - $35.88/hr

911 Dispatcher - PT Hourly as Scheduled Courthouse location Hourly Rate: $23.92 - $35.88 Closing ... Make emergency notifications to appropriate Command Staff, DA Supervisors and Master Control.

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911 Supervisor information

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$21K

$51.4K

$92.5K

How much do 911 supervisor jobs pay per year?

As of Jun 25, 2026, the average yearly pay for 911 supervisor in the United States is $51,420.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,500.00 and $60,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a 911 Supervisor, and why are they important?

To thrive as a 911 Supervisor, you need experience in emergency dispatch, strong knowledge of public safety protocols, and usually a background in emergency communications or a related field. Familiarity with Computer-Aided Dispatch (CAD) systems, radio communication equipment, and relevant certifications like APCO or NENA are typically required. Leadership, decision-making under pressure, and excellent interpersonal skills help supervisors manage teams and resolve high-stress situations effectively. These competencies are crucial for coordinating emergency responses, ensuring team performance, and maintaining public safety standards.

What are 911 Supervisors?

911 Supervisors are professionals responsible for overseeing emergency dispatch operations within a 911 call center. They manage teams of dispatchers, ensure proper handling of emergency calls, and coordinate responses with law enforcement, fire, and medical personnel. Additionally, they provide training, monitor performance, and handle escalated situations to ensure public safety and efficient communication. Their leadership is crucial for maintaining the effectiveness and reliability of emergency response services.

What is the difference between 911 Supervisor vs 911 Dispatcher?

Aspect911 Supervisor911 Dispatcher
Required CredentialsHigh school diploma or GED; leadership experience; certifications in emergency management or supervision often preferredHigh school diploma or GED; emergency communication training; certifications like E911 or CPR may be required
Work EnvironmentOversees dispatch operations, manages staff, and ensures protocol compliance in a call center settingHandles emergency calls, dispatches responders, and provides critical communication in a call center
Employer & Industry UsagePublic safety agencies, emergency call centers, law enforcement, fire departmentsPublic safety agencies, emergency dispatch centers, law enforcement, fire departments

The main difference is that a 911 Supervisor manages and oversees dispatch operations and staff, while a 911 Dispatcher handles emergency calls and dispatches responders. Both roles require communication skills and emergency response knowledge, but supervisors focus on leadership and coordination, whereas dispatchers focus on direct call handling.

What are some common challenges faced by a 911 Supervisor, and how can they be effectively managed?

911 Supervisors often encounter challenges such as managing high-stress situations, ensuring staff coverage for all shifts, and maintaining morale among dispatchers during critical incidents. Effective management requires strong communication skills, the ability to make quick decisions under pressure, and providing ongoing training and support for team members. Building a collaborative team environment and establishing clear protocols can help supervisors address these challenges while maintaining efficient emergency response services.
More about 911 Supervisor jobs
What cities are hiring for 911 Supervisor jobs? Cities with the most 911 Supervisor job openings:
What states have the most 911 Supervisor jobs? States with the most job openings for 911 Supervisor jobs include:
911 Supervisor jobs near you
Infographic showing various 911 Supervisor job openings in the United States as of June 2026, with employment types broken down into 3% Full Time, 92% Part Time, 2% Temporary, and 3% Nights. Highlights an 96% Physical, and 4% Remote job distribution, with an average salary of $51,420 per year, or $24.7 per hour.

Police 911 Telecommunicator

Huron Police Department

Huron, SD • On-site

Full-time

Medical, Life, Retirement, PTO

Posted 3 days ago

Job description

Company Description
The Huron Police Department provides police and dispatch services to a community of over 13,500 people. We have several different specialties within our department that are available as you progress through your career. A few of those specialties include, SWAT, Field Training Officer, Detective, School Resource Officer, and K-9 Handler. We are very also very involved with our community with different programs such as Crime Stoppers, DARE, Drug Take Back, Citizen's Police Academy, and National Night Out.
Job Description
JOB TITLE: Police 911 Telecommunicator
DEPARTMENT: Police
ACCOUNTABLE TO: Police 911 Telecommunications Supervisor/Police Chief
PRIMARY OBJECTIVE OF POSITION: Under general supervision of the Police 911 Telecommunications Supervisor, is responsible for providing Emergency 911 dispatch services through the operation of radio and telephone equipment for the City of Huron, Beadle County, and all other counties which contract for E-911 services. Work varies somewhat exercising individual judgment within well regulated prescribed procedures; interpretive judgment may be required.
ESSENTIAL JOB FUNCTIONS: Must possess the ability to think and act clearly and decisively in transmitting information and instructions via radio or telephone; must be able to hear, speak with clarity, communicate orally, via computer, and in writing; physical demands include prolonged sitting, limited lifting up to 35 lbs (greater with assistance), and ability to handle mental and physical stress; must have ability to become State certified in Medical Dispatch Certification and Teletype Certification within one (1) year of employment.
MAJOR AREAS OF ACCOUNTABILITY AND PERFORMANCE:
  • Receives telephone calls to the Emergency 911 Center, and other messages requiring primarily emergency type of assistance promptly and courteously, determines priority, and transmits such requests for service to the appropriate personnel; uses standard operating procedures in the transmitting, receiving, and making a record of all radio, computer, and telephone messages; performs dispatch services for emergency services in law enforcement, ambulance, fire, and other emergency calls; closely monitors all dispatched calls to insure the security and safety of the responding personnel; maintains location and status information of all mobile units; provides emergency first responder instructions to the general public, whether the information is of a criminal, safety, or medical nature; maintains daily radio logs of activities and communication; maintains communication with the state, county, and other local law enforcement and emergency agencies; composes a variety of correspondence, reports, and other materials requiring independent judgment as to content, accuracy, and completeness; performs other related duties as assigned.
  • Operates teletype, computer terminal, paging system, and may monitor alarms following well established standards and procedures; work requires the immediate determination regarding the sequence of events for each type of call received; financial accountability handles money; frequently handles information dealing with life and death situations; uses equipment requiring normal servicing; processes information with the public and fellow employees requiring confidentiality, tact, and diplomacy as appropriate; duties are performed in surroundings where undesirable physical conditions and hazards are controllable; activities may lead to stress; duties require limited movement but sufficient mobility to respond to radio and telephone duties while serving in an office setting.

SUPERVISION - RESPONSIBILITY FOR WORK OF OTHERS: None
EDUCATION, TRAINING, AND EXPERIENCE REQUIREMENTS: Graduation from high school or its equivalent; 18 years of age; and some work experience in an office setting dealing with public communication desirable. Computer skills preferred. Must have the ability to obtain Medical Dispatch Certification and Teletype Certification within one (1) year of employment and must maintain such certifications throughout employment with continuing education and training. State certification also required.
EXAMPLES OF PERFORMANCE CRITERIA AND QUALIFICATIONS:
  • Receives telephone calls to the Emergency 911 Center, and other messages requiring primarily emergency type of assistance promptly and courteously, determines priority, and transmits clearly such requests for service to the appropriate personnel;
  • Must possess the ability to think and act clearly and decisively in transmitting information and instructions via radio or telephone; must be able to hear and speak with clarity,
  • Closely monitors all dispatched calls to insure the security and safety of responding personnel; maintains location and status information of all mobile units;
  • Maintains all information in a confidential manner;
  • Uses communication skills in dealing with the public and fellow employees with tact;

COMPREHENSIVE BENEFIT PACKAGE TO INCLUDE:
  • Health Insurance Plan
  • Retirement Plan
  • Term Life Insurance Plan
  • Vacation / Sick Leave
  • Hourly Salary: DOQ

Qualifications
  • Graduation from high school or its equivalent; 18 years of age; and some work experience in an office setting dealing with public communication desirable.
  • Computer skills preferred.
  • Must have the ability to obtain Medical Dispatch Certification and Teletype Certification within one (1) year of employment and must maintain such certifications throughout employment with continuing education and training.
  • State certification also required.

Additional Information
Application Packets Available At:
City Finance Office
239 Wisconsin Ave SW
PO Box 1369
Huron SD 57350
Phone: 605-353-8505
Online: www.huronsd.com/city-government/city-employment
South Dakota Dept of Labor & Regulation
2361 Dakota Avenue South
Huron SD 57350
Phone: 605-353-7155
All your information will be kept confidential according to EEO guidelines.

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