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911 Supervisor Jobs (NOW HIRING)

Alachua County

911 Specialist

Gainesville, FL

$45K - $69K/yr

... supervisor and is reviewed through conferences, reports, and observation of results obtained. This position reports directly to the Bureau Chief/Communications. Examples of Duties ESSENTIAL JOB ...

City of Maryville (MO)

Dispatcher

Maryville, MO

$21.88 - $29.62/hr

Advises 911 supervisor of any incorrect 911 information for correction. Maintains house and special watch list. Maintains Alert file, including officer safety issues and verbal warnings when ...

Cayuga County New York

911 Administrator

Auburn, NY · On-site

$76K - $91K/yr

Supervises the implementation of operating procedures for the 911 System. * Prepares verbal and written reports requested by the Legislature and cooperates with local government bodies concerning the ...

Berkeley County, SC

911 Telecommunicator

Moncks Corner, SC · On-site

$48K/yr

... 911 emergency calls to police, fire and emergency medical units and agencies. * Asks questions to ... Works under the general direction of the Communications Manager and Shift Supervisors. * Performs ...

Summit County, CO

911 Dispatch Lead

Frisco, CO · On-site

$39.62 - $55.47/hr

Regular Full-Time Department: 911 Center Opening Date: 05/15/2026 Closing Date: Continuous ... supervisor, and support for trainees and staff during day-to-day and high-priority operational ...

City of Maryville, MO

Dispatcher

Maryville, MO · On-site

$21.88 - $29.62/hr

Advises 911 supervisor of any incorrect 911 information for correction. * Maintains house and special watch list. * Maintains Alert file, including officer safety issues and verbal warnings when ...

Summit County Government (CO)

911 Dispatcher

Frisco, CO · On-site

$35.38 - $50.89/hr

Description Serves as a professional 911 Dispatcher for Summit County. Works directly with the ... and ask to speak with a Supervisor. All positions are subject to a pre-employment criminal ...

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911 Supervisor information

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$21K

$51.4K

$92.5K

How much do 911 supervisor jobs pay per year?

As of Jun 25, 2026, the average yearly pay for 911 supervisor in the United States is $51,420.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,500.00 and $60,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a 911 Supervisor, and why are they important?

To thrive as a 911 Supervisor, you need experience in emergency dispatch, strong knowledge of public safety protocols, and usually a background in emergency communications or a related field. Familiarity with Computer-Aided Dispatch (CAD) systems, radio communication equipment, and relevant certifications like APCO or NENA are typically required. Leadership, decision-making under pressure, and excellent interpersonal skills help supervisors manage teams and resolve high-stress situations effectively. These competencies are crucial for coordinating emergency responses, ensuring team performance, and maintaining public safety standards.

What are 911 Supervisors?

911 Supervisors are professionals responsible for overseeing emergency dispatch operations within a 911 call center. They manage teams of dispatchers, ensure proper handling of emergency calls, and coordinate responses with law enforcement, fire, and medical personnel. Additionally, they provide training, monitor performance, and handle escalated situations to ensure public safety and efficient communication. Their leadership is crucial for maintaining the effectiveness and reliability of emergency response services.

What is the difference between 911 Supervisor vs 911 Dispatcher?

Aspect911 Supervisor911 Dispatcher
Required CredentialsHigh school diploma or GED; leadership experience; certifications in emergency management or supervision often preferredHigh school diploma or GED; emergency communication training; certifications like E911 or CPR may be required
Work EnvironmentOversees dispatch operations, manages staff, and ensures protocol compliance in a call center settingHandles emergency calls, dispatches responders, and provides critical communication in a call center
Employer & Industry UsagePublic safety agencies, emergency call centers, law enforcement, fire departmentsPublic safety agencies, emergency dispatch centers, law enforcement, fire departments

The main difference is that a 911 Supervisor manages and oversees dispatch operations and staff, while a 911 Dispatcher handles emergency calls and dispatches responders. Both roles require communication skills and emergency response knowledge, but supervisors focus on leadership and coordination, whereas dispatchers focus on direct call handling.

What are some common challenges faced by a 911 Supervisor, and how can they be effectively managed?

911 Supervisors often encounter challenges such as managing high-stress situations, ensuring staff coverage for all shifts, and maintaining morale among dispatchers during critical incidents. Effective management requires strong communication skills, the ability to make quick decisions under pressure, and providing ongoing training and support for team members. Building a collaborative team environment and establishing clear protocols can help supervisors address these challenges while maintaining efficient emergency response services.
More about 911 Supervisor jobs
What cities are hiring for 911 Supervisor jobs? Cities with the most 911 Supervisor job openings:
What states have the most 911 Supervisor jobs? States with the most job openings for 911 Supervisor jobs include:
911 Supervisor jobs near you
Infographic showing various 911 Supervisor job openings in the United States as of June 2026, with employment types broken down into 3% Full Time, 92% Part Time, 2% Temporary, and 3% Nights. Highlights an 96% Physical, and 4% Remote job distribution, with an average salary of $51,420 per year, or $24.7 per hour.
911 Diversion Specialist Fri - Mon 3pm - 11pm (30)

911 Diversion Specialist Fri - Mon 3pm - 11pm (30)

CONTACT COMMUNITY SERVICES INC

East Syracuse, NY • On-site

Other

Posted 12 days ago

Job description

Job description
Initial training for this position is expected to take 3 to 4 months. Training will occur Monday-Friday 11am-7pm on-site at Contact's main office and the Onondaga County E-911 center. Differentials: weekdays 11pm-7am +$2/hour; all weekend hours +$5/hour.
Join Our Team and Receive a $3,000 Sign-On Bonus!
General Summary:
Are you passionate about helping people in crisis while creating positive change in your community? As a 911 Diversion Specialist, you will be at the forefront of an innovative approach to emergency response, helping connect individuals experiencing mental health, substance use, or other social service needs to the right support at the right time.
Working in partnership with 911 dispatchers, law enforcement, emergency medical services, behavioral health providers, and community organizations, you will assess situations, provide immediate intervention, and coordinate connections to appropriate resources. Your work will help reduce unnecessary emergency room visits, law enforcement involvement, and repeat crisis calls while improving outcomes for individuals and families.
This position offers a unique opportunity to make a meaningful impact by combining crisis intervention, case coordination, advocacy, and community collaboration. The ideal candidate is compassionate, resourceful, and committed to supporting individuals with dignity while promoting public safety and community well-being.
Duties & Responsibilities:
• Respond to 911 calls involving mental health and substance use crises or other human service concerns
• Develop and implement crisis intervention plans tailored to the individual's needs, including telephonic de-escalation, referrals to community resources, or connections to community safety net programs
• Maintain resource list for human response teams, including contact information, hours of operation, and eligibility requirements
• Receive and prioritize requests for human service dispatch from crisis counselor, law enforcement, and other emergency services personnel
• Dispatch appropriate human service response in a timely and efficient manner, ensuring communication with person in crisis, community response team, law enforcement, and EMS
• Monitor the status of ongoing responses, relay information between responders, and provide updates to E-911 and partners as needed
• Maintain accurate and timely documentation of all interactions and interventions, including response type and outcomes
Education and Experience Requirements
• Associates in mental health, social work, human services, or other related field of study required. Bachelors strongly preferred.
• A minimum of one year experience working in a crisis call center, mental health, social services, or related behavioral health setting.
• Demonstrated ability to manage crises effectively.
Physical Dimensions (Job-related physical abilities an individual needs to possess in order to perform the job in a satisfactory manner) • Sitting at a computer for long periods of time; entering data; listening & speaking clearly on the telephone. • Regular walking, driving, and the ability to lift up to 20 pounds. • Reasonable accommodation will be made for individuals with disabilities This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Contact Community Services, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

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