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911 Dispatch Jobs in Florida (NOW HIRING)

City Of Winter Garden

911 Dispatcher

Winter Garden, FL · On-site

$21.94/hr

Description 911 Dispatcher - Public Safety Telecommunicator Sign-on Bonus of up to $5,000.00 for ... Dispatch (CAD) system. Responsible for obtaining and entering information from these calls and ...

City of Winter Garden

911 Dispatcher

Winter Garden, FL

$22.26/hr

911 Dispatcher - Public Safety Telecommunicator Sign-on Bonus of up to $5,000.00 for experienced ... Dispatch (CAD) system. Responsible for obtaining and entering information from these calls and ...

City of Ocala

911 Dispatcher I

Ocala, FL · On-site

$40K/yr

Provides support for dispatch peers and reports to the 911 Shift Supervisor. Examples of Duties ESSENTIAL JOB FUNCTIONS Public Contact and Relations: Represents approximately 90% of the work hours ...

City of Ocala, FL

911 Dispatcher I

Ocala, FL · On-site

$40K/yr

Provides support for dispatch peers and reports to the 911 Shift Supervisor. Examples of Duties ESSENTIAL JOB FUNCTIONS * Public Contact and Relations: Represents approximately 90% of the work hours ...

Erickson

Dispatch Coordinator

Palm Beach Gardens, FL · On-site

$18/hr

Dispatch ambulance, private ambulances, or 911 as needed What you will need * Prior experience in call taking / dispatching or Emergency Medical Services preferred * Ability to maintain composure and ...

Erickson Senior Living

Dispatcher - Full-Time

Naples, FL · On-site

$16.11/hr

Dispatch ambulance, private ambulances, or 911 as needed What you will need * Prior experience in 911 call-taking/dispatching or Emergency Medical Services preferred * Ability to maintain composure ...

Erickson

Dispatcher - Full-Time

Naples, FL · On-site

$16.11/hr

Dispatch ambulance, private ambulances, or 911 as needed What you will need * Prior experience in 911 call-taking/dispatching or Emergency Medical Services preferred * Ability to maintain composure ...

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How much do 911 dispatch jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for 911 dispatch in Florida is $19.06, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $21.92 per hour, depending on experience, location, and employer.

What is a 911 dispatcher?

911 dispatchers, also known as emergency dispatchers or public safety telecommunicators, are professionals who answer emergency and non-emergency calls for assistance. They gather critical information from callers, determine the appropriate response, and dispatch police, fire, or medical services as needed. Dispatchers remain in communication with callers to provide instructions and updates until help arrives. Their role is crucial in ensuring that emergency responders are directed quickly and accurately to those in need.

What are the key skills and qualifications needed to thrive as a 911 dispatcher?

To excel as a 911 Dispatcher, you need strong decision-making, multitasking, and communication skills, typically supported by a high school diploma, background check, and specialized dispatcher training. Familiarity with computer-aided dispatch (CAD) systems, radio communication technology, and emergency response protocols is crucial. Emotional resilience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These abilities are vital for ensuring efficient emergency response, clear information relay, and public safety during high-stress situations.

What are some common challenges faced by 911 dispatchers and how are they addressed on the job?

911 dispatchers often encounter high-pressure situations, such as handling multiple emergency calls simultaneously or managing emotionally charged conversations. These challenges are addressed through comprehensive training, ongoing support from supervisors, and access to mental health resources. Team collaboration is crucial, as dispatchers regularly coordinate with law enforcement, fire, and medical responders to ensure effective communication and rapid response. Many organizations also offer debriefing sessions and peer support programs to help manage stress and maintain resilience.

What is the difference between 911 Dispatch vs Emergency Dispatcher?

Aspect911 DispatchEmergency Dispatcher
Required CredentialsHigh school diploma, dispatcher certification, CPR/First AidHigh school diploma, dispatcher certification, CPR/First Aid
Work EnvironmentEmergency call centers, police, fire, EMS agenciesEmergency call centers, police, fire, EMS agencies
Employer & IndustryPublic safety agencies, governmentPublic safety agencies, government
Common Search Intent911 Dispatch vs Emergency Dispatcher911 Dispatch vs Emergency Dispatcher

Both 911 Dispatch and Emergency Dispatcher roles involve handling emergency calls, coordinating response teams, and require similar certifications. The terms are often used interchangeably, but '911 Dispatch' specifically refers to emergency call centers handling 911 calls, while 'Emergency Dispatcher' can include dispatching for various emergency services. Both positions are vital in public safety and share similar work environments and qualifications.

How long does it take to become a 911 dispatcher?

Becoming a 911 dispatcher typically requires completing a training program that lasts from a few weeks to several months, depending on the department's requirements. Candidates often need to pass background checks, obtain certifications such as CPR and emergency medical dispatch, and develop skills in communication and multitasking during on-the-job training. The overall process can take from 3 to 6 months before fully qualifying for the role.

Is it hard to be hired as a 911 dispatcher?

Becoming a 911 dispatcher typically requires passing a written exam, background check, and training program, with some agencies preferring candidates with prior emergency services experience or certifications. The hiring process can be competitive due to the importance of the role and the need for strong communication and multitasking skills.

What cities in Florida are hiring for 911 Dispatch jobs?

Cities in Florida with the most 911 Dispatch job openings:

911 Dispatch jobs near you
Infographic showing various 911 Dispatch job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 89% Full Time, 8% Part Time, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $39,652 per year, or $19.1 per hour.

911 Dispatcher

City Of Winter Garden

Winter Garden, FL • On-site

$21.94/hr

Full-time

Re-posted 16 days ago

Job description

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Description
911 Dispatcher - Public Safety Telecommunicator
Sign-on Bonus of up to $5,000.00 for experienced Dispatchers. Bonus amount calculated based on total years of experience.
Pay is qualification based with a range of $21.25 - $34.65 per hour.
Experienced Dispatchers qualifications will be considered when determining starting rate!
The hourly starting rate for entry level 911 Dispatchers is $20.94 per hour. Due to a shift differential, Telecommunicators who work the overnight shift, earn an additional $1.00 per hour and are paid $21.94 per hour.
This position requires the ability to work rotating 12-hour shifts, holidays, weekends, and emergencies, including overtime, if deemed necessary.
This positon requires an online three minute typing assessment.
WORK OBJECTIVE
Performs highly responsible, specialized work in receiving and prioritizing incoming calls for service and then dispatching emergency and non-emergency personnel and resources through the Police Computer Aided Dispatch (CAD) system. Responsible for obtaining and entering information from these calls and assigning appropriate priorities, signals, and codes to dispatch police units to locations where assistance is required, while also monitoring multiple frequencies and viewing multiple computer/camera screens. Responsibilities also include acting as a liaison with other Law Enforcement agencies through the use of radio, teletype and telephone equipment. The position works within the scope of established laws, rules, and regulations of the work, however, is expected to exercise considerable judgment and initiative in performing work under the established policies and procedures.
ESSENTIAL FUNCTIONS
  • Assists Public Safety Call Takers, when needed, with answering emergency and non-emergency phone calls, gathering information to determine the caller's needs and entering information into the Computer aided dispatch (CAD) system.
  • Receives and assigns complaints to appropriate mobile units for Police Service to resolve calls while also relaying requests from mobile units to appropriate individuals.
  • Alerts/dispatches police units to locations where assistance is required, keeping track of the status and location of on-duty police units.
  • Monitors other Public Safety Radio channels for information pertinent to this agency.
  • Maintains accurate status records of all Department units through various logs.
  • Provides callers with lifesaving instructions in life-threatening situations.
  • Operates base station radio network using the various assigned frequencies.
  • Operates the CAD system, radio equipment, and teletype as part of the F.C.I.C. and N.C.I.C. Network.
  • Performs other duties as assigned by Communications management or a command officer.

The Communications Unit works 24 hours, 365 days a year including holidays. Applicants must be available to work 12-hour shifts that may include weekends, late night and/or holidays as well as the possibility to work extended hours with short notice and the potential for mandatory overtime.
MINIMUM QUALIFICATIONS
  • At least eighteen (18) years of age, with a High School Diploma or GED equivalent.
  • Ability to type proficiently at a minimum speed of THIRTY (30) words per minute.
  • Ability to pass/obtain a Public Safety Telecommunicator certification within 12 months from date of hire.
  • Ability to work rotating 12-hour shifts, holidays, weekends, and emergencies, including overtime, if deemed necessary.
  • Be tobacco free and remain tobacco free throughout employment.
  • Be drug free and subject to random drug screens throughout employment.
  • Previous experience with another law enforcement agency, current/prior certification as a Public Safety Telecommunicator, prior experience transmitting and receiving messages over a radio, and/or bilingual in both English and Spanish are highly desirable, but not required.

Applicants who qualify are required to pass applicable testing and a complete background investigation including computer based testing; interviews; polygraph examination, prior employment, fingerprint and background check (includes complete driving record and criminal history), medical examination, and a drug screen.
Exceptions to the minimum qualifications must be reviewed by the Human Resources Director and approved by the City Manager prior to job offer.
KNOWLEDGE, SKILLS AND ABILITIES
  • Ability to operate/use radio and telephone transmitting and receiving equipment, fax, copier, computer, and various types of computer software.
  • Ability to react calmly, quickly, and promptly when handling emergency situations for sustained periods of time.
  • Must maintain a professional demeanor; demonstrate courtesy, diplomacy, tact and discretion; and provide excellent customer service.
  • Must be detail-oriented with multitasking skills, initiative, a desire to help others, and the ability to function as a team member.
  • Ability to communicate clearly, effectively and concisely, both orally and in writing; engage in active listening and critical thinking; and make sound decisions during stressful situations.
  • Ability to make sound decisions based on policy and procedures when handling escalated, sensitive and unique situations.
  • Ability to maintain flexibility and adaptability when performing tasks and duties in a dynamic environment.
  • Ability to learn the City's geography including key buildings and landmarks.

PHYSICAL & ENVIRONMENTAL DEMANDS
  • The work is sedentary in nature and requires sitting for prolonged periods of time wearing a headset, which restricts movement in the work area. May include periodic standing and walking and lifting or moving light items associated with clerical office operations.
  • Requires the sustained ability to use close and peripheral vision; talk; hear; use hands and fingers to handle, feel, and type; and hands and arms to reach and handle.
  • Work is performed in an enclosed area with moderate background noise from radios, telephones, teletype machines and other equipment.

The City of Winter Garden is an Equal Opportunity Employer. In compliance with Equal Employment Opportunity guidelines and the Americans with Disabilities Act, the City of Winter Garden provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Position Requirements
Full-Time/Part-Time
Full-Time
Position
Public Safety Telecommunicator
Close Date
Location
City of Winter Garden
About the Organization
Salary Range
$21.25 - $34.65
This position is currently accepting applications.

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