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511 Operator Jobs in California (NOW HIRING)

iteris

511 Operator [Oakland]

Oakland, CA · Hybrid

Iteris is seeking a 511 Operator that provides users with key decision-making information, allowing more users to safely navigate incidents and emergencies. What you will be doing in this position:

iteris

511 Operator [Oakland]

Oakland, CA · Hybrid

Iteris is seeking a 511 Operator that provides users with key decision-making information, allowing more users to safely navigate incidents and emergencies. What you will be doing in this position:

Iteris

511 Operator [Oakland]

Oakland, CA · On-site

Iteris is seeking a 511 Operator that provides users with key decision-making information, allowing more users to safely navigate incidents and emergencies. What you will be doing in this position:

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511 Operator information

What is a 511 operator?

511 Operators are professionals who manage transportation information systems, typically for state or regional transportation departments. They handle calls from the public, providing real-time updates on road conditions, traffic incidents, closures, and travel advisories. Their main goal is to help travelers make informed decisions by supplying accurate and timely information. 511 Operators may also dispatch assistance or coordinate with emergency services during major incidents. The position requires excellent communication skills, familiarity with traffic management systems, and the ability to work in high-pressure situations.

What are the key skills and qualifications needed to thrive as a 511 operator, and why are they important?

To thrive as a 511 Operator, you generally need a high school diploma or equivalent, strong verbal communication skills, and the ability to process and relay real-time information quickly and accurately. Familiarity with computer-aided dispatch (CAD) systems, telecommunications equipment, and traffic management software is typically required. Excellent multitasking, problem-solving, and stress management abilities help operators perform effectively during high-pressure situations. These skills are crucial for ensuring timely and accurate information delivery to the public, supporting traveler safety and efficient transportation operations.

What are some common challenges faced by 511 operators and how are they typically addressed?

511 Operators often face the challenge of handling high call volumes during severe weather or major traffic incidents, which can be stressful and require quick decision-making. Staying up-to-date with constantly changing road conditions and providing accurate, timely information is crucial. To address these challenges, operators receive thorough training, use advanced traffic monitoring systems, and work as part of a supportive team to ensure effective communication and coverage. Regular briefings and access to real-time data help operators manage high-pressure situations efficiently.

What is the difference between 511 Operator vs Traffic Control Technician?

Aspect511 OperatorTraffic Control Technician
Required CredentialsTypically valid driver’s license, basic communication skillsCertification in traffic control or flagging often required
Work EnvironmentCall centers, traffic management centers, roadsideOn-site at construction zones or roadways
Employer & Industry UsageTransportation agencies, public transit, highway departmentsConstruction companies, road maintenance firms

While both roles involve traffic management, a 511 Operator primarily handles communication and information dissemination, whereas a Traffic Control Technician actively manages on-site traffic flow and safety at work zones. The roles often overlap in industry and credentials but differ in daily responsibilities and work environment.

What cities in California are hiring for 511 Operator jobs?

Cities in California with the most 511 Operator job openings:

Infographic showing various 511 Operator job openings in California as of August 2026, with employment types broken down into 41% Full Time, 55% Part Time, 3% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution.

511 Operator [Oakland]

Oakland, CA • Hybrid

iteris
201 - 500 employees
Learn more about iterisexternal

Full-time

Re-posted 9 days ago

Job description

Iteris is seeking a 511 Operator that provides users with key decision-making information, allowing more users to safely navigate incidents and emergencies.
What you will be doing in this position:   

  • Monitor Partner Agency Traveler Information Sources and other identified sources/feeds.
  • Collect and disseminate traveler information, both traffic and transit, ensuring quality (timely, accurate, and consistent) operational performance.
  • Verify accuracy of traveler information, obtaining supplemental information and making edits as necessary before publishing to 511 dissemination channels within established performance timeframe.
  • Coordinate with operations partners / stakeholders to obtain updated information on traffic incidents, and monitor systems to ensure updated information is being provided to users.
  • Coordinate with operations partners/stakeholders to respond to current and future events, including major traffic and transit disruptions, and emergencies.
  • Coordinate directly with Express Lanes (EL) operations staff to obtain and report, via 511 dissemination channels, events that impact EL operations, such as power outages, accidents, and system failures.
  • Conduct notifications per escalation procedures in the event of High Profile incidents.
  • Perform periodic system checks of the 511 website, 511 phone, and other dissemination channels.
  • Perform periodic checks of 511 Driving Times and compare to Caltrans Changeable Message Sign (CMS) driving times.
  • Perform periodic checks of 511 Transit Departure Times for Bay Area Transit Agencies to ensure departure times are functional during transit service hours.
  • Document system deficiencies, failures and anomalies and make notifications in accordance with SOP.
  • Support emergency operations, including after-hours support of High Profile incidents.
  • Maintain skills proficiency in MTC 511 operations.
  • Maintain skills proficiency in Express Lanes operations adequately to support augmentation needs.
  • Participate in training needed for existing and new systems as they come online.

What you need to be successful in this position:

  • High School Diploma or GED
  • Computer proficiency; skilled in standard software applications such as Microsoft Office (Word, Excel, Power Point, Access, Outlook)
  • Clear and proper oral and written communication
  • Experience supervising others in high-stress work environments
  • Ability and willingness to work rotating shifts
  • Ability and willingness to work as designated Essential Personnel
  • Ability and willingness to support as augmented staff to the Express Lanes Operations Center

Iteris anticipates paying $29.24 for this role.

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