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For over 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Recognized by Forbes Magazine as one of America's Best-In-State Credit Unions in 2025, Teachers has grown into one of the nation's leading credit unions. As we expand our reach across the country, we remain focused on being both a Best Place to Bank and a Best Place to Work. From part-time roles to executive leadership positions, Teachers offers a wide range of meaningful career opportunities.

Summary:

Responsible for processing mortgage applications and supporting documents after origination until the time of closing. Facilitates the successful completion of mortgage loans in an accurate and timely fashion. Reviews and updates all applications and supporting documents with correct information and responds to member questions and complaints.

Education and/or Experience:

• High School diploma required
• Minimum two years' experience in mortgage servicing and/or mortgage banking required
• Experience with the full lifecycle of the mortgage transaction required
• Residential mortgage experience preferred
• Experience with various product types, including ARMs, Jumbo, and Home Equity loans preferred

Job Responsibilities:

• Processes mortgage applications and submit files to the underwriter for approval
• Updates mortgage loan applications by recording changes to loan amounts and other terms of the loan in the computer system and recalculating closing fees and loan payments
• Verifies all documentation for accuracy and completeness
• Ensures all documents are prepared and finalized in compliance with regulatory policies and procedures
• Ensures that members have adequate funds to cover various processing fees, e.g. rate lock-in by monitoring their accounts
• Responds to inquiries received from members through branches or the call center on loans in process
• Meets with members and maintain close contact to obtain information, documents, and permission to transfer funds
• Ensures FNMA loan guidelines are satisfied and all fees are collected when processing mortgage applications
• Orders vendor service including but not limited to PMI, appraisals, title reports, attorney services, flood certification, condo and co-op documents (when applicable)
• Ensures DU (desktop underwriter) and credit reports are uploaded into ImageFlow
• Requests and receives required documents not received by the Mortgage Loan Officer (MLO) and ensures documents are uploaded to ImageFlow and are clearly legible
• Ensures that HMDA screens are accurate
• Monitors loan pipeline activity while ensuring milestone dates and timelines are adhered to
• Assists Mortgage Loan Officer (MLO) in rate lock and redisclosed loans
• Creates lead in Salesforce for new member accounts
• Coordinates with Mortgage Loan Officer (MLO) to triage outstanding issues and escalations
• Re-discloses loan estimates, sends pre-approval letters, 10-day letters, and counter offers
• Perform other duties as needed upon request from immediate supervisor

Benefits of Joining the Teachers Team:

We provide a competitive compensation and benefits package that includes, but is not limited to:

• This position is eligible for our annual discretionary bonus program. Some positions within the credit union also qualify for quarterly performance incentives
• Paid time off for vacation, personal days, and holidays
• 401(k) company contribution
• Teachers pays 100% of Dental & Vision premium
• Tuition reimbursement is offered to full-time employees
• Exclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through Teachers

The good faith range for this position is $25.25 - $30.50 per hour. This range is an estimate, based on potential employee qualifications and operational needs. The salary may vary above and below the stated amounts, as permitted by applicable law.

All candidates will be subject to a background check, credit check, and drug test to determine employment eligibility. To learn more about Teachers and to view a full list of our job opportunities please visit https://www.teachersfcu.org/about/careers

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