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Overview:
<p style=margin: 0px;><span style=color: black; font-size: 10pt;><strong>Sun Devil Auto</strong> (part of the Sun Auto Network) is your family owned one stop repair shop here in Phoenix. Since 1978, we’ve helped thousands of individuals keep their vehicles running smoothly. Are you looking to have a successful automotive career? We are a growing company and if you come ready to give it your all, your hard work will pay off.</span></p><p style=margin: 0px;> </p><p style=margin: 0px;><span style=font-size: 10pt; font-family: verdana, geneva; color: #000000;>The <strong>Sales and Service Advisor</strong> is responsible for selling and promoting all products and services offered by the company by following the company’s store standards and expectations.</span></p><p style=margin: 0px;> </p><p style=margin: 0px;><strong><span style=font-size: 10pt; font-family: verdana, geneva; color: #000000;>COMPENSATION: $48K-$85K depending on experience</span></strong></p><p style=margin: 0px;> </p><p style=margin: 0px;><span style=font-size: 10pt; font-family: verdana, geneva; color: #000000;><strong>Benefits:</strong></span></p><ul><li style=color: #333333;><span style=font-size: 10pt; font-family: verdana, geneva; color: #000000;>Competitive Bi-Weekly Pay</span></li><li style=color: #333333;><span style=font-size: 10pt; font-family: verdana, geneva; color: #000000;>Tuition Reimbursement</span></li><li style=color: #333333;><span style=font-size: 10pt; font-family: verdana, geneva; color: #000000;>Paid Vacation and Sick Time </span></li><li style=color: #333333;><span style=font-size: 10pt; font-family: verdana, geneva; color: #000000;>6 Paid Holidays</span></li><li style=color: #333333;><span style=font-size: 10pt; font-family: verdana, geneva; color: #000000;>Medical, Dental and Vision Insurance</span></li><li style=color: #333333;><span style=font-size: 10pt; font-family: verdana, geneva; color: #000000;>Life Insurance (Company paid)</span></li><li style=color: #333333;><span style=font-size: 10pt; font-family: verdana, geneva; color: #000000;>401(k) Retirement Savings Plan with Company Match</span></li><li style=color: #333333;><span style=font-size: 10pt; font-family: verdana, geneva; color: #000000;>Discounted Services on Personal and Immediate Family Vehicles</span></li><li style=color: #333333;><span style=font-size: 10pt; font-family: verdana, geneva; color: #000000;>Opportunity for Advancement!!!</span></li></ul><p style=margin: 0px;><span style=font-size: 10pt; font-family: verdana, geneva; color: #000000;><strong>Essential Roles and Responsibilities:</strong></span></p><ul><li style=color: #595959;><span style=font-size: 10pt; font-family: verdana, geneva; color: #000000;>Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.</span></li><li style=color: #595959;><span style=font-size: 10pt; font-family: verdana, geneva; color: #000000;>Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.</span></li><li style=color: #595959;><span style=font-size: 10pt; font-family: verdana, geneva; color: #000000;>Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.</span></li><li style=color: #595959;><span style=font-size: 10pt; font-family: verdana, geneva; color: #000000;>Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.</span></li><li style=color: #595959;><span style=font-size: 10pt; font-family: verdana, geneva; color: #000000;>Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.</span></li><li style=color: #595959;><span style=font-size: 10pt; font-family: verdana, geneva; color: #000000;>Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.</span></li><li style=color: #595959;><span style=font-size: 10pt; font-family: verdana, geneva; color: #000000;>Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.</span></li><li style=color: #595959;><span style=font-size: 10pt; font-family: verdana, geneva; color: #000000;>Track all new returns, core returns and warranty parts for individual customers</span></li><li style=color: #595959;><span style=font-size: 10pt; font-family: verdana, geneva; color: #000000;>Other duties as assigned</span></li></ul><p style=margin: 0px;><span style=font-size: 10pt; font-family: verdana, geneva; color: #000000;>The Sales and Service Advisor should also adhere to all company policies and procedures as outlined in the Employee Handbook and demonstrate behaviors that are consistent with the Company Standards and Expectations.</span></p><p style=margin: 0px;> </p><p style=margin: 0px;><span style=font-size: 10pt; font-family: verdana, geneva; color: #000000;><strong>Qualifications</strong>:</span></p><ul><li style=color: #595959;><span style=font-size: 10pt; font-family: verdana, geneva; color: #000000;>High School Diploma or equivalent</span></li><li style=color: #595959;><span style=font-size: 10pt; font-family: verdana, geneva; color: #000000;>Must be at least 18 years old</span></li><li style=color: #595959;><span style=font-size: 10pt; font-family: verdana, geneva; color: #000000;>Prior experience as a Service Advisor is helpful, but not required</span></li><li style=color: #595959;><span style=font-size: 10pt; font-family: verdana, geneva; color: #000000;>Professional appearance and proven ability to work in a process driven environment</span></li><li style=color: #595959;><span style=font-family: verdana, geneva; color: #000000; font-size: 10pt;>Possess current, valid driver’s license</span></li><li style=color: #595959;><span style=font-size: 10pt; font-family: verdana, geneva; color: #000000;>Possess State Inspector License or ability to obtain a State Inspector license within 30 days of hire date</span></li><li style=color: #595959;><span style=font-size: 11.0pt; font-family: 'Calibri',sans-serif; color: black;>Ability to work Monday - Saturday</span></li></ul><p style=margin: 0px;><span><strong><u><span style=font-size: 10.0pt; font-family: 'Verdana',sans-serif; color: black;>Working Conditions and Physical Demands</span></u></strong></span><span><strong><span style=font-size: 10.0pt; font-family: 'Verdana',sans-serif; color: black;>:</span></strong></span></p><p style=margin-bottom: 0in;><span><span style=font-size: 10.0pt; font-family: 'Verdana',sans-serif; color: black;>The <strong>Sales & Service Advisor</strong> will be exposed to moderate to loud noises, dust, exhaust fumes, lubricants, petroleum products, vapors, caustic materials, and other hazardous and non-hazardous materials. The temperature in the work environment varies and could include extreme heat and/or extreme cold depending on the ambient temperatures outside. The use of safety goggles or other PPE may be requi