2

3Rd Shift Remote Labview Jobs (NOW HIRING)

EHR Helpdesk Shift Lead REMOTE 1 year Contract 2nd Shift (3PM EST - 11:30 PM EST) 3rd Shift (11PM EST - 7:30 AM EST) Position Summary The EHR Helpdesk Shift Lead serves as the senior technical lead ...

next page

Showing results 1-20

3Rd Shift Remote Labview information

What are the most commonly searched types of Remote Labview jobs? The most popular types of Remote Labview jobs are:

EPIC EHR Helpdesk Shift Lead - REMOTE

STI

Remote

Other

Posted 28 days ago


Job description

EHR Helpdesk Shift Lead
REMOTE
1 year Contract
2nd Shift (3PM EST - 11:30 PM EST)
3rd Shift (11PM EST - 7:30 AM EST)

Position Summary
The EHR Helpdesk Shift Lead serves as the senior technical lead and subject matter expert for Epic-related support activities within the centralized IT Helpdesk. This role provides expert-level troubleshooting, guides lower-tier analysts, and ensures effective support coverage during their assigned shift.
The Shift Lead plays a critical role in ensuring incident resolution, operational excellence, and alignment of support activities with clinical and business objectives across 13 state-operated healthcare facilities.
Key Responsibilities
  • Serve as the highest escalation point for complex Epic-related incidents, service requests, and troubleshooting.
  • Provide expert-level support for Epic applications, including issue triage, resolution, and coordination with application analysts and vendors.
  • Lead support staff during assigned shifts, offering guidance, coaching, and performance oversight.
  • Monitor and prioritize ServiceNow ticket queues to ensure service level agreements (SLAs) are met.
  • Coordinate with clinical informatics, application teams, and infrastructure services to address cross-functional issues.
  • Oversee helpdesk operations during shift, including workload distribution, shift reporting, and escalation handling.
  • Assist in planning and supporting Epic go-lives, system upgrades, and Technical Dress Rehearsals (TDRs).
  • Develop and maintain technical documentation, workflows, and knowledge base content.
  • Train and mentor helpdesk team members, ensuring adherence to support standards and customer service best practices.
  • Report critical incidents, risks, and patterns to leadership for further review and resolution.