The Opportunity The 3PL Operations Customer Success Manager acts as the crucial operational bridge between Flexport's e-commerce and retail clients and our warehouse fulfillment teams. You ensure SLA ...
The Opportunity The 3PL Operations Customer Success Manager acts as the crucial operational bridge between Flexport's e-commerce and retail clients and our warehouse fulfillment teams. You ensure SLA ...
The Opportunity The 3PL Operations Customer Success Manager acts as the crucial operational bridge between Flexport's e-commerce and retail clients and our warehouse fulfillment teams. You ensure SLA ...
The Opportunity The 3PL Operations Customer Success Manager acts as the crucial operational bridge between Flexport's e-commerce and retail clients and our warehouse fulfillment teams. You ensure SLA ...
Be Seen First
Wholesale Operations Manager
Brooklyn, NY · On-site
$65K - $85K/yr
Wholesale Operations Manager Adina Eden is a fast-growing jewelry and accessories brand sold at TJ ... Production follow-up to protect ship dates and ex-factory windows * 3PL management -- inbound ...
Quick apply
Be Seen First
Wholesale Operations Manager
Brooklyn, NY · On-site
$65K - $85K/yr
Wholesale Operations Manager Adina Eden is a fast-growing jewelry and accessories brand sold at TJ ... Production follow-up to protect ship dates and ex-factory windows * 3PL management -- inbound ...
Client Operations Manager
Carlstadt, NJ · On-site
$75K - $85K/yr
Client Operations Manager - Outerspace (3PL Fulfillment) About Outerspace Outerspace is a fast-growing 3PL fulfillment partner supporting today's leading DTC and eCommerce brands. We pair world-class ...
Client Operations Manager
Carlstadt, NJ · On-site
$75K - $85K/yr
Client Operations Manager - Outerspace (3PL Fulfillment) About Outerspace Outerspace is a fast-growing 3PL fulfillment partner supporting today's leading DTC and eCommerce brands. We pair world-class ...
Client Operations Manager
$75K - $85K/yr
Client Operations Manager - Outerspace (3PL Fulfillment) About Outerspace Outerspace is a fast-growing 3PL fulfillment partner supporting today's leading DTC and eCommerce brands. We pair world-class ...
Client Operations Manager
$75K - $85K/yr
Client Operations Manager - Outerspace (3PL Fulfillment) About Outerspace Outerspace is a fast-growing 3PL fulfillment partner supporting today's leading DTC and eCommerce brands. We pair world-class ...
Client Operations Manager
Carlstadt, NJ · On-site
$75K - $85K/yr
Client Operations Manager - Outerspace (3PL Fulfillment) About Outerspace Outerspace is a fast-growing 3PL fulfillment partner supporting today's leading DTC and eCommerce brands. We pair world-class ...
Client Operations Manager
Carlstadt, NJ · On-site
$75K - $85K/yr
Client Operations Manager - Outerspace (3PL Fulfillment) About Outerspace Outerspace is a fast-growing 3PL fulfillment partner supporting today's leading DTC and eCommerce brands. We pair world-class ...
Senior Operations Manager
Manhattan, NY · On-site
$140 - $200/hr
Set performance standards and engage in regular business reviews with the Ops team and 3PL partners ... Management of US fulfilment KPIs across the P&L and balance sheet * Support negotiations with ...
Senior Operations Manager
Manhattan, NY · On-site
$140 - $200/hr
Set performance standards and engage in regular business reviews with the Ops team and 3PL partners ... Management of US fulfilment KPIs across the P&L and balance sheet * Support negotiations with ...
Senior Manager, Field Service
Teaneck, NJ · On-site +1
$125K/yr
Support multi-site rollouts and onboarding associated with customers acquiring other 3PL operations ... Manage executive-level relationships and expectations at high-visibility accounts, representing ...
Senior Manager, Field Service
Teaneck, NJ · On-site +1
$125K/yr
Support multi-site rollouts and onboarding associated with customers acquiring other 3PL operations ... Manage executive-level relationships and expectations at high-visibility accounts, representing ...
Senior Manager, Field Service
Teaneck, NJ · On-site +1
$125K/yr
Support multi-site rollouts and onboarding associated with customers acquiring other 3PL operations ... Manage executive-level relationships and expectations at high-visibility accounts, representing ...
Quick apply
Senior Manager, Field Service
Teaneck, NJ · On-site +1
$125K/yr
Support multi-site rollouts and onboarding associated with customers acquiring other 3PL operations ... Manage executive-level relationships and expectations at high-visibility accounts, representing ...
Senior Manager, Field Service
Teaneck, NJ · On-site
$113 - $138/hr
Support multi-site rollouts and onboarding associated with customers acquiring other 3PL operations ... Manage executive-level relationships and expectations at high-visibility accounts, representing ...
New
Senior Manager, Field Service
Teaneck, NJ · On-site
$113 - $138/hr
Support multi-site rollouts and onboarding associated with customers acquiring other 3PL operations ... Manage executive-level relationships and expectations at high-visibility accounts, representing ...
New
This role is responsible for processing B2B and B2C orders, coordinating with warehouses and 3PL ... Order Management Inventory Enter, track, and update orders in ERP/WMS systems. Monitor ...
Quick apply
This role is responsible for processing B2B and B2C orders, coordinating with warehouses and 3PL ... Order Management Inventory Enter, track, and update orders in ERP/WMS systems. Monitor ...
Operations Coordinator (AWI)
Secaucus, NJ · On-site
$50K - $100K/yr
This role is responsible for processing B2B and B2C orders, coordinating with warehouses and 3PL ... Order Management & Inventory * - Enter, track, and update orders in ERP/WMS systems. * - Monitor ...
Operations Coordinator (AWI)
Secaucus, NJ · On-site
$50K - $100K/yr
This role is responsible for processing B2B and B2C orders, coordinating with warehouses and 3PL ... Order Management & Inventory * - Enter, track, and update orders in ERP/WMS systems. * - Monitor ...
This role is responsible for processing B2B and B2C orders, coordinating with warehouses and 3PL ... Order Management & Inventory - Enter, track, and update orders in ERP/WMS systems. - Monitor ...
Quick apply
This role is responsible for processing B2B and B2C orders, coordinating with warehouses and 3PL ... Order Management & Inventory - Enter, track, and update orders in ERP/WMS systems. - Monitor ...
Digital Operations Coordinator
Manhattan, NY · On-site
$70K - $80K/yr
This role will also manage the vendor contract, funding approval requests and invoice management ... 3PL operations * Identify and work collaboratively on optimization strategies stemming from ...
Digital Operations Coordinator
Manhattan, NY · On-site
$70K - $80K/yr
This role will also manage the vendor contract, funding approval requests and invoice management ... 3PL operations * Identify and work collaboratively on optimization strategies stemming from ...
This role is responsible for processing B2B and B2C orders, coordinating with warehouses and 3PL ... Order Management & Inventory - Enter, track, and update orders in ERP/WMS systems. - Monitor ...
This role is responsible for processing B2B and B2C orders, coordinating with warehouses and 3PL ... Order Management & Inventory - Enter, track, and update orders in ERP/WMS systems. - Monitor ...
Digital Operations Coordinator
Manhattan, NY · On-site
$70K - $80K/yr
This role will also manage the vendor contract, funding approval requests and invoice management ... 3PL operations * Identify and work collaboratively on optimization strategies stemming from ...
Digital Operations Coordinator
Manhattan, NY · On-site
$70K - $80K/yr
This role will also manage the vendor contract, funding approval requests and invoice management ... 3PL operations * Identify and work collaboratively on optimization strategies stemming from ...
Project Manager, Business Transformation and Implementation
Newark, NJ · On-site
$13K - $150K/yr
We are looking for someone with a strong background in project and program management within logistics, supply chain, warehousing, or 3PL operations, along with experience leading technology ...
Quick apply
Project Manager, Business Transformation and Implementation
Newark, NJ · On-site
$13K - $150K/yr
We are looking for someone with a strong background in project and program management within logistics, supply chain, warehousing, or 3PL operations, along with experience leading technology ...
Logistics Manager
Teaneck, NJ · On-site
$110K - $120K/yr
As a Logistics Manager at UVeye, you will play a pivotal role in overseeing and optimizing our ... 3PL operations across the U.S. and Israel. Requirements * Bachelor's degree in Supply Chain ...
Logistics Manager
Teaneck, NJ · On-site
$110K - $120K/yr
As a Logistics Manager at UVeye, you will play a pivotal role in overseeing and optimizing our ... 3PL operations across the U.S. and Israel. Requirements * Bachelor's degree in Supply Chain ...
Logistics Manager
Teaneck, NJ · On-site
As a Logistics Manager at UVeye, you will play a pivotal role in overseeing and optimizing our ... 3PL operations across the U.S. and Israel. Requirements: * Bachelor's degree in Supply Chain ...
Quick apply
Logistics Manager
Teaneck, NJ · On-site
As a Logistics Manager at UVeye, you will play a pivotal role in overseeing and optimizing our ... 3PL operations across the U.S. and Israel. Requirements: * Bachelor's degree in Supply Chain ...
Manhattan Active WMS Configuration / Implementation Analyst (Only Visa Independent Candidate/W2)
Kearny, NJ · On-site
Strong understanding of warehouse, distribution, fulfillment, and/or 3PL operations . * Ability to work directly with warehouse users, operations teams, IT, and management. * Must be capable of ...
Manhattan Active WMS Configuration / Implementation Analyst (Only Visa Independent Candidate/W2)
Kearny, NJ · On-site
Strong understanding of warehouse, distribution, fulfillment, and/or 3PL operations . * Ability to work directly with warehouse users, operations teams, IT, and management. * Must be capable of ...
3Pl Operations Manager information
See Newark, NJ salary details
$32.4K - $40.7K
20% of jobs
$42.8K is the 25th percentile. Wages below this are outliers.
$40.7K - $49.1K
20% of jobs
The median wage is $55.1K / yr.
$49.1K - $57.4K
14% of jobs
$57.4K - $65.7K
9% of jobs
$65.7K - $74K
11% of jobs
$75.7K is the 75th percentile. Wages above this are outliers.
$74K - $82.3K
6% of jobs
$82.3K - $90.6K
6% of jobs
$90.6K - $99K
4% of jobs
$99K - $107.3K
3% of jobs
$107.3K - $115.6K
2% of jobs
$115.6K - $123.9K
4% of jobs
$32.4K
$66.4K
$123.9K
How much do 3pl operations manager jobs pay per year?
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What are the key skills and qualifications needed to thrive as a 3PL operations manager?
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3PL Customer Success Manager
New York, NY
4.4
Based on 11 frontline employees who took The Breakroom Quiz
Respectful managers
Uninterrupted breaks
Full-time
Medical, Dental
Re-posted 21 days ago
Job description
At Flexport, we believe global trade can move the human race forward. That's why it's our mission to make global commerce so easy there will be more of it. We're shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.
The 3PL Operations Customer Success Manager acts as the crucial operational bridge between Flexport's e-commerce and retail clients and our warehouse fulfillment teams. You ensure SLA compliance, manage onboarding, and drive client retention by translating complex supply chain metrics into actionable business value. It's a client-facing, cross-functional role, and you'll be a key voice in how Flexport delivers on its commitments to fulfillment clients.
You will:
- Client Success & Operational Liaison: Be the client's day-to-day point of contact, connecting them with warehouse, inventory, and tech teams to resolve fulfillment issues.
- Partner Oversight & SLA Accountability: Serve as Flexport's primary POC for assigned 3PL/4PL partners, inspecting sites and holding them accountable for SLAs on receiving, shipping, inventory accuracy, and packing quality. Coach teams of 30 to 100 at partner facilities and drive corrective action when needed.
- Forecasting & Capacity Planning: Share SNOP forecasts with partners and confirm labor and capacity plans align to demand.
- Billing & Invoice Management: Review and approve 3PL/4PL invoices and resolve discrepancies with partner teams.
- Process & Systems Compliance: Ensure partners follow Flexport SOPs and use our WMS correctly; troubleshoot system issues on the ground and reinforce best practices through hands-on support and training.
- Client Onboarding: Guide new merchants through WMS and OMS integration for a smooth transition into Flexport's fulfillment network.
- Performance Reporting: Deliver client-facing reports on inventory turns, shipping volume, and logistics efficiency to guide business reviews.
- Escalation Management: Own high-pressure escalations involving inventory loss, delayed shipments, or compliance fines, resolving quickly and communicating transparently with clients.
- Retention & Growth: Build long-term client trust through consistent operational reliability.
- Build the Function: Document how Flexport works with 4PL partners, including processes, escalation paths, and performance standards.
You Should Have:
- 3+ years of hands-on experience in a warehouse, fulfillment, or 3PL/4PL operations environment, with working knowledge of floor-level workflows.
- 2+ years managing or coaching a team in a fulfillment, warehouse, or 3PL setting.
- Experience in account management or client-facing operations, translating operational performance into business outcomes.
- Proven ability to hold external partners accountable to SLAs without direct authority over their staff.
- Comprehensive, practical knowledge of WMS operations: capable of identifying root causes, training staff, and resolving system complications rather than merely managing daily operations.
- Strong reporting and data analysis skills: experience building and interpreting KPI dashboards (Excel or BI tools) and turning data into clear recommendations.
- Polished client-facing communication skills: experience leading business reviews and presenting performance data to external stakeholders, including navigating difficult conversations.
- Experience building structure and process in fast-paced, evolving environments.
Nice-to-Haves:
- Experience managing merchant onboarding or system integrations
- Familiarity with client business reviews (QBRs) or account growth conversations
- International logistics or supply chain experience
Before You Apply:
- Availability: Client fulfillment issues can arise outside standard business hours; you'll need to be reachable and able to manage your own time to match.
- Travel: You will visit partner and client sites regularly, including some travel outside your home region. A valid passport is required.
At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
Global Data Privacy Notice for Job Candidates and ApplicantsDepending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.
About Flexport
Sourced by ZipRecruiter
Industry
Trucking
Company size
1,001 - 5,000 Employees
Headquarters location
San Francisco, CA, US
Year founded
2003