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21Tech information
What types of projects do employees typically work on at 21Tech, and how does cross-functional collaboration play a role?
At 21Tech, team members often work on technology implementation and digital transformation projects for clients across various industries. These projects usually involve close collaboration between software developers, project managers, business analysts, and client representatives to ensure solutions meet business needs. Cross-functional teamwork is essential, as employees regularly participate in agile ceremonies, joint problem-solving sessions, and stakeholder meetings. This structure fosters continual learning and offers opportunities to develop both technical and interpersonal skills.
What is 21Tech and what services does the company provide?
21Tech is an information technology consulting firm that specializes in delivering solutions for enterprise asset management, business process optimization, and IT service management. The company provides consulting, software implementation, and support services to help organizations improve efficiency, manage assets, and streamline operations. 21Tech often works with government agencies and large organizations to implement cloud solutions, data management systems, and enterprise resource planning tools.
What is the difference between 21Tech vs Network Technician?
| Aspect | 21Tech | Network Technician |
|---|---|---|
| Required Certifications | CompTIA A+, Network+ (preferred) | CompTIA Network+, Cisco CCNA (often preferred) |
| Work Environment | IT support, troubleshooting, hardware/software setup | Network infrastructure, cabling, routers, switches |
| Industry Usage | IT services, tech companies, managed service providers | Telecommunications, enterprise IT, data centers |
Both 21Tech and Network Technicians require similar certifications like CompTIA A+ and Network+. However, 21Tech roles often focus on general IT support and hardware, while Network Technicians specialize in network infrastructure and connectivity. The work environments overlap in tech companies and service providers, but Network Technicians are more involved with network-specific tasks and equipment.
What are the key skills and qualifications needed to thrive as an IT Consultant at 21Tech, and why are they important?
To thrive as an IT Consultant at 21Tech, you need a solid background in information technology, systems analysis, and project management, often supported by a relevant degree or professional certifications like PMP or ITIL. Familiarity with enterprise software (e.g., Oracle, SAP), cloud platforms, and data management tools is typically required. Strong problem-solving abilities, communication skills, and a client-focused mindset help consultants deliver tailored solutions and foster effective collaboration. These competencies are crucial for ensuring project success and building lasting client relationships in a fast-paced consulting environment.
Job description
Title: UI/UX Designer
Location: On-site at Client facilities (San Francisco, CA 94128)
Duration: 2 Years (24 months)
Number of Resources: Two (2)
Estimated Hours: Total of up to 8,000 hours over a period not to exceed 24 months. (Approximately 4,000 hours per resource)
Project Summary
As part of the Client's ongoing Technology Improvement Program (TIP), which aims to modernize operations through new applications (both internally developed and vendor-acquired), the UI/UX Designer will play a critical role in designing intuitive, consistent, and user-friendly interfaces. The Designer will also be responsible for creating a UI/UX Design System to ensure visual and functional consistency across all the Client's applications. The UI/UX Design System should enable quicker development of business applications.
Scope of Work
User Research & Requirements Gathering
• Conduct user research, stakeholder interviews, and usability testing to understand the needs of airport operations teams, airlines and regulatory bodies.
• Analyze feedback from airport staff, airlines, ground handlers, and passengers to identify pain points in current systems.
• Collaborate with business analysts and IT teams to define UI/UX requirements for airside and landside applications.
• Establish practice of continuous gathering of UI/UX feedback.
UI/UX Design & Prototyping
• Create wireframes, prototypes, and high-fidelity designs for web and mobile applications used in airport operations.
• Design user interfaces for operational dashboards, passenger self-service kiosks, mobile apps, and airport control systems. Design should be achievable by Engineering team within a reasonable timeframe.
• Ensure designs align with accessibility standards (WCAG, ADA compliance) and aviation industry best practices.
Interaction Design & Usability Enhancement
• Develop intuitive navigation structures and workflows for airport operations software, and the applications requirements arising out of the Technology Improvement ProgramTIP (TIP)
• Optimize the user experience for real-time monitoring of applications, ensuring quick response times and ease of use in high-pressure environments.
• Conduct A/B testing and usability assessments to refine UI components.
Collaboration & Development Support
• Work closely with front-end developers to ensure design feasibility and maintain UI consistency across all applications.
• Provide design assets (SVGs, CSS styles, UI components, HTML) and documentation for development teams.
• Collaborate with IT security teams to ensure UI/UX designs adhere to cybersecurity guidelines.
Performance Monitoring & Continuous Improvement
• Implement user feedback loops and track usability metrics to improve the effectiveness of UI/UX solutions.
• Recommend and implement iterative design improvements based on data analytics and user behavior studies.
• Stay updated on emerging UI/UX trends and technologies in the aviation industry.
Tasks
Task 1: User Research & Requirements Gathering
Goal: Understand the needs, workflows, and pain points of various airport stakeholders.
Deliverables:
Task 2: Design a Product Roadmap Outlining Key Features, Priorities, and Release Plans for a Mobile Application
Goal: Define the product's strategic direction, prioritize and plan initiatives, communicate execution plans to stakeholders, and measure outcomes to ensure the product delivers customer and business value.
Deliverables:
Task 3: Design of UI/UX Standards and Design System
Goal: Establish a reusable Design System to ensure visual and functional consistency across all applications.
Deliverables:
Task 4: Application UI/UX Design & Prototyping
Goal: Create and iterate on design prototypes for new or updated applications across airport systems.
Deliverables:
Task 5: Usability Testing & Iteration
Goal: Validate and improve design usability through testing with real users.
Deliverables:
Task 6: UI/UX Oversight for Vendor Applications
Goal: Ensure vendor-acquired applications align with the airport's UI/UX standards.
Deliverables:
Additional Expectations
Candidate Documentation & Experience Requirements
The candidate must provide the following information and meet the requirements below:
Location: On-site at Client facilities (San Francisco, CA 94128)
Duration: 2 Years (24 months)
Number of Resources: Two (2)
Estimated Hours: Total of up to 8,000 hours over a period not to exceed 24 months. (Approximately 4,000 hours per resource)
Project Summary
As part of the Client's ongoing Technology Improvement Program (TIP), which aims to modernize operations through new applications (both internally developed and vendor-acquired), the UI/UX Designer will play a critical role in designing intuitive, consistent, and user-friendly interfaces. The Designer will also be responsible for creating a UI/UX Design System to ensure visual and functional consistency across all the Client's applications. The UI/UX Design System should enable quicker development of business applications.
Scope of Work
User Research & Requirements Gathering
• Conduct user research, stakeholder interviews, and usability testing to understand the needs of airport operations teams, airlines and regulatory bodies.
• Analyze feedback from airport staff, airlines, ground handlers, and passengers to identify pain points in current systems.
• Collaborate with business analysts and IT teams to define UI/UX requirements for airside and landside applications.
• Establish practice of continuous gathering of UI/UX feedback.
UI/UX Design & Prototyping
• Create wireframes, prototypes, and high-fidelity designs for web and mobile applications used in airport operations.
• Design user interfaces for operational dashboards, passenger self-service kiosks, mobile apps, and airport control systems. Design should be achievable by Engineering team within a reasonable timeframe.
• Ensure designs align with accessibility standards (WCAG, ADA compliance) and aviation industry best practices.
Interaction Design & Usability Enhancement
• Develop intuitive navigation structures and workflows for airport operations software, and the applications requirements arising out of the Technology Improvement ProgramTIP (TIP)
• Optimize the user experience for real-time monitoring of applications, ensuring quick response times and ease of use in high-pressure environments.
• Conduct A/B testing and usability assessments to refine UI components.
Collaboration & Development Support
• Work closely with front-end developers to ensure design feasibility and maintain UI consistency across all applications.
• Provide design assets (SVGs, CSS styles, UI components, HTML) and documentation for development teams.
• Collaborate with IT security teams to ensure UI/UX designs adhere to cybersecurity guidelines.
Performance Monitoring & Continuous Improvement
• Implement user feedback loops and track usability metrics to improve the effectiveness of UI/UX solutions.
• Recommend and implement iterative design improvements based on data analytics and user behavior studies.
• Stay updated on emerging UI/UX trends and technologies in the aviation industry.
Tasks
Task 1: User Research & Requirements Gathering
Goal: Understand the needs, workflows, and pain points of various airport stakeholders.
Deliverables:
- Stakeholder interview summaries (e.g., operations, airline staff, passengers, baggage handlers)
- User personas and journey maps for key user groups
- Functional UI/UX requirement documents per application/module
- User research summary report with key findings and insights
Task 2: Design a Product Roadmap Outlining Key Features, Priorities, and Release Plans for a Mobile Application
Goal: Define the product's strategic direction, prioritize and plan initiatives, communicate execution plans to stakeholders, and measure outcomes to ensure the product delivers customer and business value.
Deliverables:
- Product Vision & Strategy Document
- Product Roadmap Visual Representation
- Initiative & Epic Breakdown
- Feature Prioritization Framework
- Product Requirements Document (PRDs)
- Stakeholder Communication Artifacts
- Metrics & Success Tracking
Task 3: Design of UI/UX Standards and Design System
Goal: Establish a reusable Design System to ensure visual and functional consistency across all applications.
Deliverables:
- UI/UX Style Component Architecture Guide (colors, typography, layouts, grids, iconography, etc.)
- Design System documentation (components, widgets, interaction patterns)
- Figma based UI library
- Guidelines for third-party vendors to adhere to UI/UX standards
Task 4: Application UI/UX Design & Prototyping
Goal: Create and iterate on design prototypes for new or updated applications across airport systems.
Deliverables:
- Wireframes and user flow diagrams for each application
- High-fidelity prototypes (desktop, mobile, kiosk as applicable)
- Interactive click-through models for stakeholder demos
- Annotated design handoff packages for development teams
- Create designs for passive feedback that address unauthorized viewing or interaction, and implement active feedback using standardized notifications
Task 5: Usability Testing & Iteration
Goal: Validate and improve design usability through testing with real users.
Deliverables:
- Test plan and protocol documents
- Usability test recordings and analysis summaries
- Feedback synthesis reports with prioritized design changes
- Updated design files reflecting improvements post-testing
Task 6: UI/UX Oversight for Vendor Applications
Goal: Ensure vendor-acquired applications align with the airport's UI/UX standards.
Deliverables:
- UI/UX compliance checklist for vendor evaluation
- Review reports of vendor application designs against standards
- Recommendations for UI/UX improvements for vendor solutions
- Integration support documentation for harmonizing vendor UIs with internal systems
Additional Expectations
- Participate in Agile ceremonies and cross-functional design reviews
- Support front-end developers during implementation
- Maintain version control of design assets and documentation
- Stay current with UX trends and technology advancements
Candidate Documentation & Experience Requirements
The candidate must provide the following information and meet the requirements below:
- Three (3) UI/UX projects completed within the most recent three (3) years where the candidate acted as a UI/UX subject matter expert. Each project must include:
- Client name and type (e.g., government agency, airport, financial institution, etc.)
- Project duration (start and end dates)
- Scope of work and deliverables provided
- Contact information for a client reference (name, phone, and email) The client organization must be similar in size and scope to the Client
- One (1) project completed within the most recent three (3) years involving the creation of a UI/UX Design System. Project must be for a U.S.-based large organization and/or a user base greater than five thousand (5,000) users. Each project must include:
- Client name and type (e.g., government agency, airport, financial institution, etc.)
- Project duration (start and end dates)
- Scope of work and deliverables provided
- Contact information for a client reference (name, phone, and email) The client organization must be similar in size and scope to the Client
- One (1) project completed within the most recent three (3) years involving the design of data dashboards. Project must be for a North America or EU-based large organization and/or a user base greater than five thousand (5,000) users
- The candidate must:
- Be legally authorized to work in the United States
- Successfully pass a Transportation Security Administration (TSA) threat assessment and any background checks required to obtain a Client badge
About 21Tech
Sourced by ZipRecruiter
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Oakland, CA, US
Year founded
1996