**Field Service Engineer
Remote
Competitive Pay**
We are seeking a highly skilledField Service Engineerto support advanced ultra-precision CNC machinery used in optical manufacturing. This customer-facing role is responsible for installing, commissioning, troubleshooting, maintaining, and optimizing high-precision CNC equipment at customer facilities throughout North America. The ideal candidate combines strong mechanical, electrical, and automation expertise with applications engineering experience and a deep understanding of ultra-precision manufacturing processes.
Field Service Engineer Responsibilities
- Install, commission, and validate ultra-precision CNC machines at customer sites.
- Diagnose and resolve mechanical, electrical, CNC control, PLC, drive system, and automation-related issues.
- Provide technical support, preventive maintenance, repairs, and emergency troubleshooting to maximize equipment uptime.
- Optimize machine performance and manufacturing processes to improve quality, productivity, and efficiency.
- Support customer applications involving precision optical manufacturing processes, including grinding, diamond turning, polishing, and centering.
- Train customers on machine operation, maintenance, and best practices.
- Collaborate with engineering and technical teams to resolve complex issues and implement process improvements.
- Document service activities, technical findings, and recommendations.
- Build and maintain strong customer relationships through exceptional technical support and communication.
Field Service Engineer Qualifications
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, Mechatronics, Manufacturing Engineering, or a related technical field (or equivalent hands-on experience).
- Experience servicing and supporting ultra-precision CNC machinery in a manufacturing environment.
- Experience with machine installation, commissioning, calibration, and field service support.
- Hands-on experience troubleshooting CNC controls, PLCs, servo/drive systems, industrial automation, and electrical/mechanical systems.
- Ability to read and interpret electrical schematics, mechanical drawings, and technical documentatio**Field Service Engineer
Remote
Competitive Pay**
We are seeking a highly skilledField Service Engineerto support advanced ultra-precision CNC machinery used in optical manufacturing. This customer-facing role is responsible for installing, commissioning, troubleshooting, maintaining, and optimizing high-precision CNC equipment at customer facilities throughout North America. The ideal candidate combines strong mechanical, electrical, and automation expertise with applications engineering experience and a deep understanding of ultra-precision manufacturing processes.
Field Service Engineer Responsibilities- Install, commission, and validate ultra-precision CNC machines at customer sites.
- Diagnose and resolve mechanical, electrical, CNC control, PLC, drive system, and automation-related issues.
- Provide technical support, preventive maintenance, repairs, and emergency troubleshooting to maximize equipment uptime.
- Optimize machine performance and manufacturing processes to improve quality, productivity, and efficiency.
- Support customer applications involving precision optical manufacturing processes, including grinding, diamond turning, polishing, and centering.
- Train customers on machine operation, maintenance, and best practices.
- Collaborate with engineering and technical teams to resolve complex issues and implement process improvements.
- Document service activities, technical findings, and recommendations.
- Build and maintain strong customer relationships through exceptional technical support and communication.
Field Service Engineer Qualifications- Bachelor's degree in Mechanical Engineering, Electrical Engineering, Mechatronics, Manufacturing Engineering, or a related technical field (or equivalent hands-on experience).
- Experience servicing and supporting ultra-precision CNC machinery in a manufacturing environment.
- Experience with machine installation, commissioning, calibration, and field service support.
- Hands-on experience troubleshooting CNC controls, PLCs, servo/drive systems, industrial automation, and electrical/mechanical systems.
- Ability to read and interpret electrical schematics, mechanical drawings, and technical documentation.
- Excellent communication and customer service skills with the ability to work independently in the field.
- Willingness and ability to travel extensively throughout North America.
Preferred Qualifications- Experience supporting precision optics, photonics, semiconductor, aerospace, or other high-precision manufacturing industries.
- Knowledge of advanced CNC programming, process optimization, and precision machining applications.
- Experience providing customer training and technical application support.
- Strong knowledge of optical manufacturing processes, including grinding, diamond turning, polishing, and centering.
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- Excellent communication and customer service skills with the ability to work independently in the field.
- Willingness and ability to travel extensively throughout North America.
Preferred Qualifications
- Experience supporting precision optics, photonics, semiconductor, aerospace, or other high-precision manufacturing industries.
- Knowledge of advanced CNC programming, process optimization, and precision machining applications.
- Experience providing customer training and technical application support.
- Strong knowledge of optical manufacturing processes, including grinding, diamond turning, polishing, and centering.
You should be proficient in:
- PLC Troubleshooting Skills
- Bachelor's Degree
- Electrical Schematics
- Machine Building/Assembling
- CNC Machine Installation
- Troubleshooting Industrial Automation Equipment
- PLC Programming Experience
- Field Service Readiness
- Equipment Installation & Wiring
Machines & technologies you'll use:
- CNC Automation Solutions
- CNCPrecision
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