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Printer Service Technician

Donnellon McCarthy Enterprises

Columbus, OH

$16 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Join our team as a Printer Service Technician, embodying Donnellon McCarthy Enterprises' values through responsive, reliable, and customer-centric service. Your technical expertise, efficient problem-solving, and timely support contribute to our goal of delivering cost-effective solutions. We value your eagerness to learn, excellent interpersonal skills, and dedication to maintaining an impeccable attendance record that upholds our reputation for excellence.
Key Activities:
  • Represent Donnellon McCarthy Enterprises with professionalism and customer focus.
  • Collaborate with key operators and customer representatives to diagnose technical issues.
  • Repair machines, replacing faulty components as needed.
  • Conduct machine testing and verification, engaging key operators in the process.
  • Utilize the auto dispatch system to monitor service calls, providing updates to Sales and Customer Service teams.
  • Identify challenging service calls that may require additional attention and communicate with technicians and managers.
  • Initiate contact with customers within 60 minutes of call acceptance, aiming to resolve issues remotely or setting realistic arrival expectations.
  • Strategically plan service call sequencing to ensure timely completion while meeting customer commitments.
  • Efficiently manage service calls through the auto dispatch system.
  • Ensure timely completion of preventative maintenance and emergency calls within your designated territory.
  • Keep your manager informed about incomplete calls and prioritize their completion based on parts availability.
  • Dedicate 40 hours annually to technical and non-technical training.
Behavioral Traits, Attitudes amp; Skills:
  • Demonstrate a friendly and non-aggressive demeanor in customer interactions.
  • Exhibit strong questioning and active listening skills.
  • Maintain high energy levels and uphold a clean, professional appearance.
  • Punctuality, effective communication, friendliness, empathy, and exceptional customer service are central to success.
  • Empowered technicians make informed business decisions within their assigned geographic area to ensure customer satisfaction.
Prerequisites:
  • High school diploma or equivalent.
  • Graduate of a technical school or relevant experience.
  • Hold a valid and clean driver’s license.
Physical Requirements:
  • Comfortable driving for an 8-hour workday.
  • Able to transport tool bags and parts (40-80 lbs.) to every service call.
  • Willing to stoop and bend over office equipment throughout the day.
  • Capable of lifting and moving copiers and accessories (approximate weight: 25-400 lbs.).
Qualifications:
  • Exceptional skills in customer relations.
  • Possess a valid driver’s license and maintain a clean driving record.
  • Previous printer repair experience a definite plus.
  • Extremely detail oriented and a self-starter.
  • Strong electro-mechanical aptitude.
  • Proficiency in using basic hand tools.
  • Ability to interpret technical documentation and schematics.
  • Meticulous attention to detail and a self-driven attitude.
Job Type: Full-time
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance
Work Location: Hybrid remote in Columbus, OH 43228

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