UCAN

Position Title: Quality Improvement Coordinator

Department: Management and General - Quality Improvement

Reports to: Vice President of Quality Improvement, Impact & Analysis

Position Objective and Summary:

The Quality Improvement (QI) Coordinator provides data support to the Quality Improvement (QI) team in order to drive improvement with quality priorities and metrics.

Essential Functions and Responsibilities:

• Provides support to QI team members, program leaders, and providers with performance improvement activities.
• Coordinates utilization review process; including random selection of files; and scheduling.
• Conducts utilizations reviews.
• Provides feedback to agency programs regarding compliance with utilization reviews.
• Assists in completing reports for external funders.
• Assist with data collection and data analyses.
• Assists in the development, communication, and evaluation of action plans.

Program Monitoring, Evaluation & Outcomes

• Assists with the development of plans for measuring and tracking outcome data.
• Recommends improvements in evaluation questions, outcome measurement, analysis, presentation, and utilization.
• Attend Performance and Quality Improvement (PQI) quarterly team meetings with identified programs.
• Adapt individual program PQI processes to be inclusive of required outcomes, best practice standards, agency initiatives, and program goals on an ongoing basis.

Utilization Review

• Coordinates Utilization Review processes: completes on-site reviews and provides feedback to workers regularly.
• Analyzes, summarizes and reports on the results of the Utilization Review and prepare quarterly reports to address trends in findings
• Assist with creating action plans with program teams to address deficiencies found in the Utilization Review Quarterly report and monitor results over time to ensure improvements are made.

Collaboration

• Maintains knowledge of other QI functions in the agency and collaborates on team projects.
• Conducts training and provides program education, as identified.

Other Duties as Assigned

• Perform any other duties needed to help drive UCAN's Vision, fulfill its Mission, and abide by its Values.

Professionalism and Work Conduct

• Behaves with integrity, demonstrates high ethical standards, and displays a positive image of UCAN.
• Acts in a professional manner at all times and maintains appropriate boundaries with customers.
• Demonstrates accountability for results and keeps commitments to others.
• Reports to work, meetings, training, and job-related activities prepared and as scheduled.
• Demonstrates openness and respect for cultural and socioeconomic characteristics of youth, families, and coworkers.
• Understands and supports UCAN's standard of cultural proficiency and strives to meet it.

Education /Job Experience/Certification:

• Associate Degree required.
• BA/BS in human service field preferred.
• Minimum 2 years work experience in social service field required.

Special Knowledge and Qualifications:

• Proficient with Microsoft Office applications, particularly in Excel.
• Able to create reports, graphs and other visual presentation materials, and effectively maintain statistical data.
• Strong verbal and written communication skills.
• Excellent decision-making and analytical skills, with the ability to resolve problems and correct errors.
• Excellent interpersonal skills, with the ability to exercise discretion and judgment in dealing with colleagues and customers.
• Strong multi-tasking and organizational skills, with the ability manage numerous projects simultaneously under deadline pressure.
• Working knowledge of COA, Medicaid or DCFS standards (depending on role) preferred.
• Automobile and valid Illinois driver's license required.