Job Summary:
Radware is a global leader in application delivery and cybersecurity solutions, and they are seeking a Resident Engineer to serve as a dedicated technical expert within a strategic customer environment. The role involves ensuring the optimal performance, stability, and security of Radware solutions while building strong relationships with customer stakeholders.
Responsibilities:
• Serve as the primary technical point of contact for the customer’s Radware environment
• Provide ongoing operational support, configuration, and optimization of Radware solutions
• Proactively monitor system health, performance, and security posture
• Lead and manage complex troubleshooting, including high-severity incidents and escalations
• Work closely with internal teams (Support, R&D, Product) to drive resolution of critical issues
• Deliver regular status updates, reports, and technical briefings to customer stakeholders
• Identify risks, gaps, and opportunities for improvement, and drive corrective actions
• Support upgrades, migrations, and new feature implementations
• Ensure best practices are applied across architecture, configuration, and operations
• Act as a technical advisor, aligning solutions with the customer’s business and technical goals
Qualifications:
Required:
• Proven experience in networking, application delivery, or cybersecurity environments
• Strong troubleshooting skills in complex, production environments
• Hands-on experience with technologies such as: Load balancing / ADC, Web application security (WAF, DDoS protection), TCP/IP, HTTP/S, DNS, SSL/TLS
• Experience working directly with enterprise customers
• Ability to manage multiple priorities under pressure
• Strong communication and stakeholder management skills
Preferred:
• Experience with Radware solutions (e.g., Alteon, DefensePro, Cloud WAF)
• Background in managed services, professional services, or technical account management
• Familiarity with automation and scripting (Python, APIs)
• Experience working in globally distributed environments
Company:
Radware provides application delivery and security solutions for virtual and cloud data centers Founded in 1997, the company is headquartered in Tel Aviv, ISR, with a team of 1001-5000 employees. The company is currently Late Stage.