predictiveIT is currently seeking an experienced, self-motivated, and dedicated IT professional to join our team as a Tier 2-3 Service Desk Engineer in the Tampa Bay area.
Who you are?
- Energetic, flexible, driven individual with a thirst for knowledge.
- Enthusiastic about learning new technologies and a love for IT support.
- A results-oriented Rockstar committed to personal and professional growth.
- Excellent at customer service and communication skills and have the ability to talk tech with clients at all levels.
- Able to work independently and be self-motivated in a professional but fun environment.
- Love interacting with end-users remotely, helping people solve technical problems.
- A get the job done at any cost professional, who focuses first on solving problems rather than placing blame.
- Do whatever IT takes to make the clients happy and resolve issues quickly.
Here's what you'll be doing!
- The primary role of this job will be taking incoming calls and monitoring support emails for client support requests tickets.
- Issues will include but not be limited to
- Server and workstation troubleshooting/configuration issues
- Server and workstation administration
- Network device troubleshooting
- LOB troubleshooting and administration
- M365 administration
- SOC Tools administration
- You’ll record, track, and escalate cases through our ticketing system as well as help keep our documentation top-notch and up to date.
- Provide remote reactive support & remediation services using our PSA and RMM
- Provide a best-in-class customer experience by providing fast response to requests, friendly interactions, frequent communication, follow up and follow through.
- You’ll get to be part of our team of friendly and knowledgeable people working directly with our clients, both remotely and onsite.
Requirements:
- 10+ years of MSP experience
- Extensive knowledge of the following:
- Windows 10 / 11 OS X Desktop Operating Systems
- Windows server 16 / 19 / 22
- Meraki / Sophos / Unifi Networking administration/portals
- VMWare / MS Hyper-V
- Microsoft 365 Administration
- Ability to multi-task
- Excellent time management skills
- Impressive verbal, written, and communications skills
- Reliable transportation
- A+ Certification and/or Network+ Certification is preferred
- Familiarity with Autotask Ticketing System and Datto RMM is preferred, but not required
- Mac experience (and an interest in learning even more!) is a huge plus!
- Must live in the Tampa Bay area
Benefits:
- Company covers up to $500 of medical/dental /vision benefits costs
- Paid holidays and vacation time
- Fun and energetic company culture
- Continuing education and certification assistance
- 401k with 4% company match
- Hybrid Work Environment
Company Description
predictiveIT is a leading Managed IT & CyberSecurity Services Provider based in Tampa, FL. We have been servicing businesses locally, nationally and internationally since 2004. We have a great team, great culture and great clients. predictiveIT provides excellent benefits including covering a large portion of the cost of our employees’ health insurance and a generous 401k match. We are looking for driven individuals, who love working with a team, are passionate about customer service, value team success over individual achievement and who constantly want to improve.
INSURANCE
Medical, Dental, Vision, and Life Insurance
PAID TIME OFF
Vacation, Personal Time, Sick Time, and Holidays
INVESTMENTS
401K and Flexible Spending Accounts
WORK PLACE
Hybrid work environment
***Benefits apply after the completion of a 90-day probationary period of employment***
