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Job Requirements
Starting Pay Rate: $17.50 hourly
Full Time - Day/Swing shift available
*must have flexible availability including nights and weekends
As a team member you are responsible for providing exceptional service to our guests by warmly welcoming them, operating the Point-of-Sale system, and preparing and serving food and drinks with care. You'll help ensure the store and surrounding area remain clean and inviting. In addition, you'll assist guests with using slot machines, troubleshoot any issues, and handle ticket redemptions - all while creating a fun, supportive, and engaging experience.
What does a F&B Counter Server do?
• Ensures a pleasant experience for all guests by promoting a friendly and welcoming atmosphere, greeting all guests upon arrival and treating all guests as the top priority.
• Properly greets guests within 2 minutes of guest's arrival.
• Assists with maintaining the overall cleanliness and appearance of the property including mopping floors, cleaning counters, sweeping the gaming floor, and taking garbage out to dumpsters.
• Maintains knowledge of slot machine games and accurately instructs guests on their operation, and on any available gaming incentives or promotions. Works collaboratively with Turning Stone staff to include gaming, technical, TS Rewards, and Cage staff to ensure accurate and efficient gaming operations within the store.
Who We Are:
We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino Hote, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.
Work Experience
To be successful as a F&B Counter Server, you'll need:
• To bring excellent customer service skills and a high level of energy and enthusiasm to the role.
• A High School Diploma or High School Equivalency Diploma.
• The ability to communicate in a friendly and positive manner with guests, suppliers and co-workers.
• Availability to work a flexible schedule, including weekends and holidays is required.
• The ability to stand/walk for long periods of time and lift up to 41 - 50 pounds.
What we value:
• Positivity - Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
• Growth Opportunities - We offer a successful journey, including hands-on training and support to advance your career.
• Empowerment - We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.
Benefits
Why choose Turning Stone Enterprises?
• Paid weekly
• Variety of schedules
• Paid time off
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program
Why You Will Appreciate Us:
At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We're also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.
With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!
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