Key Responsibilities
The Referral Coordinator is the central access point for all outgoing home care and hospice referrals for Optimal Care Physician services. The Referral Coordinator will ensure outgoing referrals are properly processed, documented and the start of care occurs timely.
In this role you will be responsible for:
- Sending all outgoing home care and hospice referrals for the practice within the specified time frame
- Verifies all outgoing referrals are sent to a participating provider within the patient's health insurance plan
- Responsible for verifying all 485s/Plan of care for home care or hospice are properly signed by the provider, sent back to the proper agency and sent internally to the Optimal Care billing department for processing
- Communicates with providers, families or facilities when needed regarding the home care or hospice referral
- Tracks outstanding referrals to ensure the start of care is completed
- Updates the patient's EMR to reflect the home care and hospice company providing care to the patient
- Focuses on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them and being responsive to their needs
Required Qualifications
- High School Diploma or GED
- Minimum one (1) year of experience in a health care setting
- Detailed orientated person who is capable of multitasking
- Strong computer skills
Preferred Qualifications
- Physician office, home care or hospice experience preferred
Location
- Office Location: Jackson, MI
Hours
- 8:00 am - 5:00 pm , Monday - Friday