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Areas of Responsibility and Job Requirements:

Provides support and referral services to “at risk” population in subsidized multifamily properties. These services promote and enable independent living and aging in place to prevent premature or unnecessary institutionalization. Comply with HUD regulations.

Responsibilities include, but are not limited to:

• Provides general case management and referral services
• Attends weekly and monthly case management meetings as assigned
• Serves as a liaison to community agencies, network with community providers, and seek out new services available to clients
• Maintains a Resource Directory that includes a listing of state and/or local service providers that residents can contact for assistance.
• Maintains current and consistent service delivery notes
• Refers and links residents to desired or required supportive services in the general community
• Educates residents on service availability, application procedures, job training, etc.  Advocate for residents in these areas
• Monitors and report ongoing services from community agencies as assigned
• Helps resident build networks with other residents, family, and community
• Provides training to residents regarding tenant rights and obligations
• Consults and works with tenant associations in identifying residents' needs, advocacy efforts while developing educational and wellness programs.
• Provides support and crisis intervention
• Keeps internal and external customers informed while following up on issues to completion.
• Manages and prioritize special projects while meeting deadlines
• Answers telephone, inquiries, and any questions that pertain to property and set appointments.
• Meets with agencies and other resources
• Completes resident folders as required
• Completes regular and special reports and duties as directed
• Assist other members of the property team as directed or needed.
• Responsible for properties of < 2,000 units 

Minimum Education Requirements:

• Associate degree in Social Work or Bachelor’s Degree, preferred 

Minimum Years of Experience Required:

• 2+ years within the social service field

Additional Knowledge, Skills and Abilities:

• Proficiency in MS Office Suite including Word, Excel, and Outlook.
• Maintain 36 hours of training hours per year as required by HUD sponsored associations
• Ability to communicate effectively (expression or exchanging ideas by means of the spoken or written word)
• Able to speak Spanish a plus (Bilingual)
• Verifiable experience in direct social service delivery working with elderly people or persons with disabilities
• Demonstrated experience with crisis intervention
• Positive outgoing attitude and excellent customer service skills
• Ability to keep accurate records
• Proficient listener with excellent interpersonal skills, including tact, diplomacy, and a courteous, professional manner
• Strong analytical, organizational problem solving and negotiation skills
• Highly organized, patient, thorough, demonstrate a committed work ethic, and eager to work as part of a team
• Ability to work independently and as part of a team with limited supervision
• Demonstrated working knowledge of supportive services and resources, geriatric support, and assistance programs
• Consistently maintain a professional, courteous attitude when dealing with residents, co-workers, and the public

Competencies/Essential Job Functions:

This position consists mainly of medium physical work. The position may require exertion of up to 50 pounds of force occasionally and/or up to 30 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

The incumbent is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of facilities or structures (i.e., security guard, inspections, reports, etc.).

• This role frequently requires the incumbent to reach objects, engage in repetitive movements with the wrist, hands, and fingers by typing; feel and touch objects with fingers, palm, and hands.

• The role also requires incumbent to talk and hear, expressing or exchanging ideas by means of spoken work and the ability to receive detailed information through oral communication, and to make distinctions in sound.

• The role occasionally requires the incumbent to stand for sustained periods of time; walking and/or moving about on foot to accomplish tasks particularly for long distances; moving from one work site to another or occasionally in narrow aisles, hallways, or passageways; expected to climb, stoop, push, pull, grasp, lift up to 50 pounds

Work Environment:

This position will be occasionally subject to both indoor and outdoor environmental conditions and temperature changes (extreme cold or extreme heat) with or without effective protection from the weather.

The incumbent may occasionally be subject to noise sufficient to cause the worker to shout in order to be heard above the noise.

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of this position.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this position at any time with or without notice.