Infinit

Job Summary:
infinIT is seeking a Senior Systems & Network Engineer who enjoys solving complex technical problems and being the highest-level escalation point. This role involves leading escalations, supporting infrastructure projects, and mentoring other engineers within the Service Delivery team.
Responsibilities:
• Serve as the primary escalation point for complex systems and network issues
• Perform advanced troubleshooting and root cause analysis across server, network, and virtualization environments
• Take ownership of critical issues and ensure they are resolved completely
• Design, implement, and support Windows Server environments across client networks
• Manage virtualization platforms, including Hyper-V and VMware environments
• Support Microsoft 365 cloud services
• Support firewall and switching platforms such as SonicWall, Cisco Meraki, and Ubiquiti
• Troubleshoot routing, switching, VPN, and connectivity issues
• Lead infrastructure projects including server deployments, migrations, network upgrades, and cloud integrations
• Work with vendors and manufacturers to troubleshoot issues and implement solutions
• Assist with deployment and support of 3CX, Switchvox, Netsapiens, and Microsoft Teams Phone
• Maintain accurate documentation within our documentation platform
• Contribute to technical standards and best practices across client environments
Qualifications:
Required:
• Must currently reside in the Cleveland, Ohio area.
• Strong expertise with Windows Server administration and troubleshooting.
• Experience supporting SMB network environments.
• Advanced troubleshooting across servers, networking, and infrastructure.
• Experience with Microsoft 365.
• Experience with Hyper-V and VMware virtualization.
Preferred:
• Experience supporting SonicWall, Cisco Meraki, or Ubiquiti networking.
• Experience supporting VoIP systems.
• Experience working in a Managed Services Provider (MSP) environment.
• Experience with Azure infrastructure.
• Experience with ConnectWise and DattoRMM is a plus.
• Microsoft certifications.
• Cisco certifications.
• SonicWall certifications.
Company:
Uncertainty and downtime is a business killer. Founded in 1989, the company is headquartered in Cleveland, USA, with a team of 11-50 employees. The company is currently Early Stage.