ZipRecruiter

Log In

Hylant

Hylant

74 jobs near Columbus, OH

Hylant

Health Strategies Practice Leader

Columbus, OH · On-site

Drive collaboration with health strategists and data analysts to develop data driven population ... Why Hylant? Since 1935, Hylant has been a familyowned insurance brokerage built on relationships ...

Hylant

Associate Client Executive (ACE)

Columbus, OH

Basic analytical skills * Excellent attention to detail * Exception oral and written communication ... Why Hylant? A multi-year recipient of Best Places to Work in Insurance, Hylant is a full-service ...

Truist

Insurance Risk Analyst

Charlotte, NC · On-site

... analysis, and reporting of risk management data. Own the maintenance of policies and controls related to insurance program administration, policy renewals, claims management, and wire transfer ...

Lowe's

Insurance & Risk Analyst

Mooresville, NC

Your Impact The Insurance & Risk Analyst supports the Company's insurance and risk management programs through the collection, validation, reconciliation, and analysis of exposure, financial, and ...

next page

Showing results 1-20

Associate Client Service Manager - Commercial Insurance

Hylant

Columbus, OH • On-site

Full-time

Re-posted 17 days ago

Hylant rating

9.8

Company rating: 9.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

1st of 315 rated insurance

Job description

The Opportunity:


The Associate Client Service Manager is responsible for external support to clients for an assigned book of business, ensuring service levels produce a positive experience for clients resulting in client retention while building long term relationships with our clients.
In This Role You Will Execute On:

  • Serve as the lead service contact to clients for assigned book of business. This includes oversight of all client service needs and ensuring support team engagement including responsiveness, deadlines and escalation needs.

  • Manage client renewal process ensuring all necessary activities are completed and meet appropriate timing and quality standards.

  • In collaboration with sales staff, direct onboarding of new clients ensuring client files and agency management system information is thorough and accurate.

  • Maintain a 96% or higher client retention ratio while also consistently working to pursue opportunities for growth within the existing book of business.

  • Maintain and enhance relationships with clients, carrier partners, vendors, internal teams and other stakeholders to strengthen relationships with the Hylant team and promote long term partnerships.

  • Support business growth through account rounding efforts; assess business and human capital to identify risks or gaps in coverage; identify, design, communicate and implement cost effective Property and Casualty solutions to cover risk appropriately. This includes pre-qualifying, reviewing, identifying, and procuring coverages along with focus on gathering business intelligence and managing risk assessment.

  • Lead Client Engagement Strategy (CES) for assigned clients providing oversight and driving client engagement at a "best practice" level.

  • Serve as a back-up at all support levels as needed.

  • Maintain and grow insurance knowledge through education opportunities and pursuit of designation(s) as appropriate.

  • Perform other duties and special projects as assigned.


In This Role You Will Need:

  • Bachelor's degree in business, insurance, risk management, or similar field of study. Equivalent combination of education and work experience may be considered.

  • Three (3) or more years of insurance client service experience.

  • Active Property & Casualty License

  • Intermediate Microsoft Office skills (Excel, Word, PowerPoint, and Outlook)

  • CIC or CRM Designation encouraged

  • Excellent attention to detail, oral and written communication skills

  • Ability to work well in a team environment.



Why Hylant?


Since 1935, Hylant has been a familyowned insurance brokerage built on relationships, trust, and a peoplefirst mindset. We believe great work is rooted in understanding people - our clients, our communities, and each other - and delivering thoughtful solutions that rise above the expected.

Anything But Typical. Everything for You. isn't just a message; it's how we show up. It reflects a culture where people come first, careers are supported with purpose, and going above and beyond is the standard, not the exception. At Hylant, you're more than an employee, you're part of a team that treats one another like family and works together to make a meaningful impact.

What Hylant employees say

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply