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THE OFFICE OF MAJOR EVENTS
The Office of Major Events (OME) works to welcome the world to Los Angeles for the 2028 Olympic and Paralympic Games, the 2026 FIFA World Cup, and other major events of global significance. Working within the Office of the Mayor, OME's mission is to coordinate all City departments and engage external stakeholders to ensure the City's preparedness for the 2028 Games and other major events, to create positive economic impacts for the City and its residents, and to advance other crucial priorities to ensure that all Angelenos benefit from these coming opportunities.
Specifically, OME leads comprehensive planning and works closely with the LA28 Organizing Committee, City departments, key governmental and regional partners, and others to deliver a safe, successful, and fiscally responsible 2028 Games that maximizes public benefit. As stated in the City's "Games for All" Vision , the City of Los Angeles believes that the 2028 Games are more than a summer spectacle - they can be a catalyst to reimagine civic infrastructure, strengthen community resilience, and expand opportunity for all Angelenos.
POSITION SUMMARY
To accomplish the City's major events goals, OME seeks a results-driven Operations and City Services Chief . This position will lead and oversee all of the City of Los Angeles' operational planning, working closely with key partners at City Departments and external agencies to coordinate successful operational planning and delivery. The Operations and City Services Chief will oversee planning across the following issue areas: public safety, transportation, energy and water, city services, and airports.
The Operations and City Services Chief will work collaboratively with the OME team and all Mayor's Office policy shops, particularly those with oversight over the City's operational departments. The Operations and City Services Chief also works with the City's operational departments, including but not limited to: Police, Fire, Emergency Management, Transportation, Public Works, the Department on Disability, Water and Power, Port of LA, Los Angeles World Airports, and other City departments and stakeholders to advance the City's goals and objectives for these areas with the express goal of delivering a safe, accessible, financially responsible, and welcoming and enjoyable Games experience.
PRIMARY RESPONSIBILITIES
The Operations and City Services Chief is a high-profile position of impactful leadership relating to the world's biggest events. Reporting directly to the OME's Executive Director and Deputy Executive Director, and with support from several Operations and City Services Leads, the Operations and City Services Chief's responsibilities include the following:

• Operational Assessments: Determine what outstanding operational planning exists and work alongside subject matter experts to solve planning problems, create work plans, and identify key personnel, ultimately overseeing real-time implementation. Drive the City's communication and reimbursement arrangements for city services with outside event organizers, including LA28.
• Stakeholder Coordination: Facilitate communication among departments and external stakeholders; ensure coordination to create maximum efficiency in operational planning and minimize conflicts between departments and external stakeholders.
• Policy Strategy: Work with the OME team and Mayor's Office policy teams to determine what policy changes could be enacted to streamline operational planning and implementation.
• Creative Problem Solving: Approach all work and its challenges creatively with focus on providing impact-maximizing solutions in a cost-effective and timely manner.
• Communication and Reporting: Provide regular verbal and written updates to leadership on workstream status, challenges, and achievements. Identify potential issues early and recommend strategies to achieve desired results.
• Administrative: Utilize computer technology (Google Suite, Word, Excel, Project Management tools) to schedule meetings, plan and document work activities; develop, edit, and maintain forms; and support the drafting of policies and protocols.
• Other Relevant Duties as Assigned

KEY QUALIFICATIONS
The Office of Major Events seeks candidates who possess the following skills, knowledge, and capabilities:

• Minimum of five years of leadership experience in municipal government, intergovernmental affairs, communications, project management, analysis, policy, community organizing, administration, or other work relevant to the responsibilities detailed above.
• Ability to organize, prioritize, and simultaneously manage multiple projects with attention to detail and high level of professionalism.
• Independent completion of complex tasks with positive outcomes.
• Ability to work collaboratively with a positive attitude.
• Familiarity with City of Los Angeles government operations, policymaking process, rules, plans, and functions of departments, agencies, and commissions.
• Familiarity with other levels of government, such as the County of Los Angeles, State of California, or the Federal Government.
• Demonstrated ability to communicate complex ideas clearly in written and verbal formats.
• Passion for improving the lives of all Angelenos.

ROLE EXPECTATIONS

• This position may be filled by individuals in all relevant classifications.
• This role may supervise additional individuals within the Office of Major Events, and will work closely with Mayor's Office policy shops and City departments.
• This role is based in an office environment at Los Angeles City Hall, 200 N. Spring Street 90012, and it will require reporting to the office for in-person collaboration and meetings, as well as working outdoors and at off-site meeting locations at times.

How to apply
HOW TO APPLY
Interested individuals should send a cover letter (that includes a minimum of 3 references) and resume by email to Cynthia Castellanos ( cynthia.castellanos@lacity.org ) with the subject line OME OPERATIONS AND CITY SERVICES CHIEF no later than Sunday, Aug 16, 2026 .
This is an exempt, at-will position. The individual appointed to this position will not accrue any civil service tenure, contractual employment rights, or due process rights. The incumbent may be removed, without any finding of cause, by the hiring authority. The City of Los Angeles is an Equal Employment Opportunity Employer. As a covered entity under Title II of the Americans with Disabilities Act, the City of Los Angeles does not discriminate on the basis of disability and, upon request, will provide reasonable accommodations to ensure equal access to its programs, services and activities. Please call (213) 744-9300 if you need assistance.
exempt employment
If employment is said to be exempt, it is meant that the employment is exempted from the civil service provisions of the City Charter. In order to receive a regular civil service appointment, employees must have successfully participated in a civil service examination, received a high enough score on the examination to be placed on and receive an appointment from an eligible list, and they must serve a probationary period. Exempt employees do not compete in a civil service examination, they are not placed on an eligible list and receive an appointment from that list, nor do they serve a probationary period. As a result, exempt employees do not have what is referred to as a "property interest" in their job. Exempt employees serve at the will of the appointing authority and can be terminated at any time without cause. Employees with a property interest in their job, i.e. civil service employees, cannot be deprived of their employment(discharged or suspended) without due process.
General Information About Exempt Employment
Exempt employees serve at the will of the appointing authority, and as such, they may be discharged, suspended or otherwise disciplined without cause. Exempt employees have no property interest in their employment, and any procedural benefit or other prerogative extended to them by their appointing authority is not intended to create and does not create any such property interest. No officer or employee of the City may make to any other officer or employee any representation of a property interest in employment which does not correspond to Charter provisions unless the City Council, by ordinance, permits such representation. No unauthorized representation can serve as the basis of an employee's reliance on, or expectation of, a property interest.
Employees Seeking To Become Civil Service Employees
There is no protective leave for an exempt employee appointed to a civil service position. Upon receiving a civil service appointment and passing probation, the former exempt employee will be subject to the Civil Service provisions described in Article X of the City Charter. Upon appointment, the civil service employee will begin to accrue displacement and layoff seniority on the first day of his/her civil service appointment and may file for promotional examinations for which s/he qualifies. A full or half-time exempt employee appointed to a full or half-time civil service position continues to: contribute to the Retirement System; accrue vacation time; accrue sick time; receive anniversary date salary increases; and, receive health and dental benefits identical to those received in the civil service position.