Emerson

If you are a Department Coordinator professional looking for an opportunity to grow your career, Emerson has an exciting opportunity for you! In this role, you will support the Product Service Center by coordinating repair operations, managing inventory and administrative processes, and providing exceptional service to internal and external customers. You will play an important role in ensuring efficient repair workflows, accurate order processing, and timely communication across multiple teams while contributing to a collaborative and customer-focused environment.

In This Role, Your Responsibilities Will Be:

• Receive, process, and track incoming and outgoing repairs and product returns using designated systems and databases.

• Coordinate and manage loaner equipment requests, including monitoring and maintaining the loaner mailbox.

• Process advanced exchange requests and ensure timely fulfillment.

• Support billable repair activities, including purchase order and repair order processing.

• Coordinate vendor repair activities, including obtaining return authorizations, managing purchase orders, and maintaining repair status updates.

• Manage and maintain loaner inventory, including follow-up activities to ensure timely equipment returns.

• Ensure expedited repair requests and special shipment requirements are processed accurately and efficiently.

• Maintain repair documentation and shipping records through scanning, filing, and electronic record management.

• Communicate repair turnaround times and service-related updates to internal stakeholders and global teams.

• Provide support to internal and external customers regarding pricing, purchase orders, repair status, inventory inquiries, and process-related questions.

• Monitor and maintain repair inventory records to support operational efficiency and accuracy.

• Contribute to continuous improvement efforts that enhance service quality, customer satisfaction, and operational effectiveness.

Who You Are:

You consistently focus on accuracy and quality while managing detailed processes and information. You communicate clearly and effectively with a variety of stakeholders, ensuring information is shared in a timely and professional manner. You adapt your approach to changing priorities and customer needs while maintaining productivity and delivering reliable results. You proactively plan, organize, and coordinate multiple activities, aligning resources and actions to achieve successful outcomes and support team objectives.

For This Role, You Will Need:

• High school diploma, GED, or equivalent combination of education and relevant experience.

• Strong administrative and organizational skills with the ability to manage multiple priorities simultaneously.

• Experience working with computer-based systems and data entry processes.

• Proficiency with Microsoft Office 365 applications.

• Strong customer service and relationship-building skills.

• Effective verbal and written communication skills.

• Ability to collaborate effectively with colleagues across functions and levels of the organization.

• Ability to lift and move materials weighing up to 50 pounds, with or without reasonable accommodation.

• Legal authorization to work in the United States. Sponsorship is not available for this position.

Preferred Qualifications That Set You Apart:

• Associate degree in a technical, business, customer service, or related field, or an equivalent combination of education and experience.

• Experience supporting repair operations, service coordination, inventory management, or customer service processes.

• Experience using Oracle, SMS, or similar enterprise business systems.

• Experience working in a manufacturing, industrial, service center, or technical support environment.

• Knowledge of repair order, purchase order, and inventory management processes.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

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WHY EMERSON (https://www1.emerson.com/en/corporate/careers/meet-emerson)

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

Work Authorization

Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .

ABOUT EMERSON (https://www1.emerson.com/en/corporate/about-us)

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!

No calls or agencies please.

Requisition ID : 26008757

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.