Dexian
Dexian

50 Dexian Jobs Hiring Near You

S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and ...

New

Finance Intern

Pittsburgh, PA · On-site

$20 - $22.50/hr

S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and ...

Dexian is a global staffing, IT consulting & managed services firm that has thrived for 25 years. Across 65 offices, Dexian employs industry problem solvers who have the expertise to understand ...

S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and ...

New

Dexian is a global staffing, IT consulting & managed services firm that has thrived for 25 years. Across 65 offices, Dexian employs industry problem solvers who have the expertise to understand ...

Associate Account Manager

Portland, OR · On-site

$130K - $135K/yr

Our Dexian brand represents a top 10 IT staffing firm and the 2nd largest minority-owned staffing company in the country. In addition, we have been recognized as one of the "Best Staffing Firms to ...

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority ...

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology ...

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology ...

New

Customer Service Representative #1016505

Weston, FL · On-site

$15.25 - $20.75/hr

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority ...

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority ...

Associate Account Manager

Jacksonville, FL · On-site

$114K - $118K/yr

Our Dexian brand represents a top 10 IT staffing firm and the 2nd largest minority-owned staffing company in the country. In addition, we have been recognized as one of the "Best Staffing Firms to ...

SERDES PHY Engineer

Sunset, TX · On-site

$70 - $75/hr

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology ...

CDN Engineer - Akamai

Secaucus, NJ · On-site

$60 - $65/hr

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology ...

Network Administrator

San Jose, CA · On-site

$60 - $62/hr

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology ...

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology ...

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Customer Service Representative

Dexian

Toronto, ON • Hybrid

Contractor

This job post has expired today. Applications are no longer accepted.


Job description

Job Title: Customer Service Representative

Location: Toronto, ON (Hybrid)

Duration: 6 months contract (with possibility of extension/conversion)


Job Responsibilities:

• Providing excellent customer service on approximately 30-40 (inbound) calls per day.

• Process transactions (account/investment changes, withdrawals, loans).

• Provide information and insight on retirement accounts the participant may have, typically related retirement plan-specific provisions.

• Assist customers with the completion of appropriate forms, explain rejections.

• Keep current with company policies, procedures, and processes.

• Meet metrics relative to customer feedback (surveys), first contact resolution, productivity, accuracy, and reliability.

• Recommend client centered resolutions to issues and identify and initiate exceptions within guidelines.

• Assisting callers with website and app navigation/registration/account reset.

• Meaningful interactions play a vital role in fostering brand loyalty, using promoter language, and creating a positive customer experience.

• We serve as a proactive source of education for our callers, while also promoting key assets and resources.


Candidate Requirements/Must Have Skills:

1) Minimum 3-4 years of previous customer service/ administrative/ call center experience

2) Bilingualism in English/Spanish

3) Previous experience working in an in - office/hybrid work arrangement

4) Previous exposure to being measured against KPIs


Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status

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