CSZNet

Hi, Please let me know your interest in the below position Role: Helpdesk specialist Location: Washington, DC Duration: 12 months Pay rate: $35/hr on 1099/C2C Job ID: OCTO - DCPS Helpdesk Specialist Journeyman - 809877 Client: DCPS/OCTO, DC govt 100% Onsite role and only locals to DC/VA/MD In person interview Description: OCTO Helps is looking to add to its DCPS DC Public School Technical Support team. The candidate should have 6-10 years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be able to travel around DC. Roles and Responsibilities Include: Resolve technical issues and closing out assigned. Service/Incidents requests within the agency's Service Level Agreements. Adhere to all Enterprise-wide security policies related to security and integrity of District owned Resources. Provide assistance with installation, operation, and maintenance of District-owned desktop software, including operating systems (both Windows and Apple), off-the-shelf products (e.g. Microsoft Office, Project, Visio, Outlook) and endpoint management tools. Log and route service requests and incidents in an incident management system. Provide a high level of customer service to end users on a daily basis. Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications. Troubleshoot issues related to agency specific applications and web applications. Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets. Collaborate with the IT leadership team to test and implement cost effective technology for District. Maintain service level agreements related to Desk Side support Service/Incident requests. Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents. Required Skills Bachelor’s degree in IT or related field or equivalent experience 6 years of experience providing second-tier support to end users, server, or mainframe apps/hardware 6 years of experience Strong Customer Service Skills 6 years of experience in troubleshooting complex software related issues 6 years of experience making nontechnical users comfortable with complex technology concepts 6 years of experience with Microsoft Office Suite 6 years of experience supporting desktop operating systems (Windows 11 Mac OSX 10.10.X) Regards Kanchan Illa CSZNet, Inc. Direct: 202-903-0969 Email: kanchan.illa@csznet.com