Amazon

Application deadline: Sep 3, 2026
The Global Technical Specialist (GTS) serves as the data, reporting, and operational intelligence function for the global NIDD organization. They own the design, development, and maintenance of dashboards, tracking mechanisms, and reporting systems that provide real-time visibility into network deployment performance, capacity delivery, and operational health across all regions. The GTS collects, structures, and analyzes operational data to surface trends and systemic issues across the deployment pipeline, translating insights into evidence-based improvements in efficiency and reliability.

They establish and maintain the SLAs, KPIs, workflows, and operational frameworks that define delivery standards globally. The GTS also supports a targeted technical training program and maintains NIDD documentation to ensure consistency across regions.
This position requires that the candidate selected be a US citizen.
Key job responsibilities
- Design, develop, and maintain dashboards and reporting systems (e.g., Power BI, Tableau, Amazon QuickSight, ASANA, etc.) that provide real-time visibility into network scaling, deployment progress, and operational health metrics across all NIDD regions

- Own and continuously improve data collection processes and tracking mechanisms across the global NIDD organization to ensure accurate, timely, and actionable reporting for leadership.
- Define, implement, and maintain published SLAs, KPIs, and operational metrics frameworks that drive consistent, high-quality delivery of network capacity globally.
- Identify and drive improvements to operational efficiency through the development of workflows, tooling, and process automation across the global NIDD organization.

- Create, own, and continuously improve NIDD documentation, standard operating procedures (SOPs), playbooks, and process guides to drive global standardization.
- Deliver standardized on-boarding templates and and develop new educational and instructional materials with input form key stakeholders.
- Influence stakeholders by creating compelling data-backed reports, narratives, and process improvement proposals.
- Support the design and maintenance of technical training content for Network Design and Deployment Engineers to ensure baseline technical proficiency.
- Serve as a mentor and career development resource for NIDD team members globally, partnering with managers to guide the growth of engineers across regions

About the team
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.

We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.

And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply

If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
We're continuously raising our performance bar as we strive to become Earth's Best Employer

That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.