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Zmana

9 Zmana Jobs Hiring Near You

ZMANA

Office Administrator

Honolulu, HI

$18 - $22/hr

About Us ZMANA is a fast-growing smart technology start-up based in Kaka'ako. We design and install intelligent security and automation systems for residential and commercial clients across O'ahu.

ZMANA

Office Administrator

Honolulu, HI · On-site

$17.75 - $24.50/hr

About Us ZMANA is a fast-growing smart technology start-up based in Kaka'ako. We design and install intelligent security and automation systems for residential and commercial clients across O'ahu.

Zmana

Office Administrator

Honolulu, HI · On-site

$18 - $22/hr

About Us ZMANA is a fast-growing smart technology start-up based in Kaka'ako. We design and install intelligent security and automation systems for residential and commercial clients across O'ahu.

Zmana

Customer Success Representative

Honolulu, HI · On-site

Customer Success Representative Z MANA Smart Security - Honolulu, HI We: Z MANA is changing the Security and Smart automation market for the people of Hawaii. We are looking for someone to join us on ...

ZMANA

Outside Sales Representative

Honolulu, HI · On-site

We: Z MANA is changing the Security and Smart Home automation market for the people of Hawaii. We are looking for someone to join us on this journey as we bring new technologies and excellent ...

Zmana

Outside Sales Representative

Honolulu, HI · On-site

We: Z MANA is changing the Security and Smart Home automation market for the people of Hawaii. We are looking for someone to join us on this journey as we bring new technologies and excellent ...

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Infographic showing various job openings at Zmana in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

SECURITY ALARM INSTALLATION FIELD MANAGER

Zmana

Honolulu, HI • On-site

$30 - $45/hr

Full-time

Re-posted 18 days ago

Job description

ZMANA Smart Security Solutions is looking for a Security Alarm Installation Field Manager you'll lead, develop, and support a team of Field Service Professionals to deliver world-class customer service with a strong focus on Alarm.com products. This role involves coaching, training, and ensuring quality, timely installations according to Zmana and industry standards.
Key Responsibilities
  • Recruit and Train: Hire and onboard top talent, ensuring new hires are well-versed in customer engagement, Alarm.com products, and installation best practices.
  • Team Development: Provide ongoing training and coaching to improve team skills and performance, ensuring high service standards and growth potential.
  • Performance Management: Set and track key performance indicators (KPIs), conduct regular performance reviews, and offer actionable feedback.
  • Customer Satisfaction: Actively review customer feedback, address escalated issues, and drive improvements to maintain high satisfaction levels.
  • Technical Guidance: Guide professionals on complex installations, troubleshooting, and advanced features of Alarm.com products and network configurations.
  • Collaboration: Coordinate with scheduling, sales, and support teams to optimize customer experience and minimize rescheduling or service delays.
  • Documentation and Compliance: Ensure accurate, timely completion of paperwork (work orders, contracts) and enforce adherence to all company policies.
  • Inventory Management: Maintain adequate stock of Zmana and Alarm.com products, oversee inventory control, and manage equipment according to policy.
  • Safety and Quality Assurance: Uphold high safety standards to prevent injuries and property damage, regularly inspecting practices and installations for quality.
  • Reporting and Communication: Provide regular updates on team performance, project progress, and any significant issues to regional and corporate management.
  • Customer Assistance: Step in to cover high-priority appointments when necessary to maintain customer satisfaction and timely service delivery.

Preferred Experience
  • Networking Knowledge: Strong understanding of networking fundamentals, including IP configuration, Wi-Fi setup, and troubleshooting of network connectivity issues in residential and commercial settings. Experience with common networking tools, router configurations, and securing networked devices is a significant plus, especially in relation to smart home and IoT device installations.
  • Alarm.com Platform: Proficiency with Alarm.com products and services, including setup, troubleshooting, and configuration to ensure optimal performance.
  • Salesforce CRM: Experience using Salesforce for tracking customer interactions, managing service records, and streamlining workflows within the team.
  • PandaDocs: Familiarity with PandaDocs for efficient documentation and contract management, ensuring all paperwork is completed and accessible.

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