Yozmatech

Senior Customer Success Manager

Boston, Massachusetts, United States

About the Job Senior Customer Success Manager

Main Responsibilities:

• Own the voice of the customer by developing and maintaining customer relationships, preparing and leading onboarding new users and identifying opportunities for product and service improvements.
• Educate customers on the most relevant and up to date features, specific to their business and use case and help them to have them operational for them.
• Partner with key stakeholders internally and externally to ensure clients are maximizing the product and its features.
• Strategically and innovatively solving problems as client and business issues arise
• Provide timely technical and product support
• Increase customer renewals and expansion.

Requirements

• At least 5 years of experience in customer success.
• Working experience in the cyber industry must
• If you managed CS in the past It is a great advantage
• You need to have Technical Skills (Cyber / Security preferred)
• Working experience with customers in B2B enterprise software products.
• Experience in owning a book of business of 6-10 customer accounts
• Experience with increasing customer satisfaction, adoption rates, and retention
• Experience building and operating in an early-stage company highly preferred
• Highly skilled in time management, taking initiative in front of a corporate setting and problem solving.
• Quick learner with a good technical understanding.
• Professional communication skills Verbal and written
• Ability to travel 50% of the time

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