Your Practice Mastered

Description
YOUR PRACTICE MASTERED | NOW HIRING
Client Experience Representative
Every client. Every division. Taken care of.
Remote • Full-Time • W-2 Employee • Client-Facing • Salaried (No Commission) • Quarterly Travel Required
About the Role
This role exists to make sure none of clients ever feel like a ticket number, whether that's a Partners Club member with a question, a Staffing Room or Closing Room or Intake Room client who needs to be pointed to the right team, or someone whose card expired and just needs a little help getting back on track.
This is a true utility player role. In a single day you might answer Partners Club tickets in the morning, make golden ticket calls after lunch, and help route an Intake Room client to the right contact before you log off. As the company grows, we expect this role to grow with it.
What This Is Not
This is not a quota-carrying sales role. There's no commission attached to golden ticket calls or collections. The incentive here is doing right by the client, not hitting a number. It's also not a passive, single-lane support role. You're expected to notice a client drifting, a payment about to fail, or a golden ticket about to expire, and get ahead of it before anyone has to ask.
Compensation and Details

• Compensation: $55,000 to $65,000 per year, depending on experience. Salaried, full-time, no commission structure attached to this role.
• Type: Full-time, remote, W-2 employee
• Reports To: Process Manager
• Travel: Quarterly event attendance required (approximately one week every three months)
• Tools: Slack, Keap, Asana, CTM VoIP, Google Business Suite, and ticketing software
• Benefits: Health insurance eligibility after 90 days, with a company-paid portion; quarterly profit-sharing bonus
• Growth: As Your Practice Mastered grows, we expect this role to grow into a larger scope

How to Apply
Apply through the application where you located this ad and look for a response if you're qualified. Due to the volume of replies, non-qualified applicants will not be responded to.
Responsibilities
$48
Qualifications
What We're Looking For
Required:
• You genuinely love people. This shows up in your tone before you've said a word.
• You don't shy away from conflict, but you never make it personal. You stay kind, stay honest, and defuse rather than escalate.
• You're highly organized and can juggle multiple divisions and client types without letting anything slip.
• You're comfortable in a CRM and payment platform, and you pick up new tools quickly.
• Your written and spoken communication is excellent.
• You have experience in customer care or another client-facing service role.
Preferred:
• Experience supporting small business owners and/or professional services clients
• Prior experience working with law firms or attorneys is a plus, but not required