Yoh

Please contact
Renu Goel
857-207-2676
renu.goel@yoh.com
Keys to the Position
1.           At least 5-7 years of desktop and conference room support experience
2.           Must have excellent interpersonal and communication skills as this person will be working directly with business users
3.           Must strong knowledge of Microsoft operating systems
4.           Must have knowledge of Microsoft Office including Outlook
5.           Must have experience joining SIP-enabled conference rooms
6.           Experience setting up lavaliere mics, putting presentations on screens, joining WebexTeams meetings, and other common large meeting support skills
7.           A plus would be a good working knowledge and experience with ServiceNow
8.           Desktop support with AV experience
9.           5 days a week onsite
10.        8 – 5 coverage or 8:30 to 5:30 – flexible.  
11.        Experience with Cisco, Teams, and Crestron would be helpful.  

• Device refresh programs/end-of-lease activities
• Hardware asset tracking
• Modern Endpoint Management via Microsoft Intune
• Experience working within ITIL-based support organizations
• Incident, request, and problem management
• Executive support experiencewhite-glove support

Will be working onsite in the Radnor, PA office 5 days per week
This role engages directly with the firm's business partners in support of their workflow processes. This individual will think strategically and provide a robust technology platform for these professionals in the office, offsite and while mobile. Ensuring quick and efficient resolution of technology related problems is critical as is project management skills, strong technical knowledge and expertise, and ability to work with vendors (Microsoft, Dell, etc.) to promptly resolve issues.
This individual needs to work with minimal direct guidance and work effectively in a strong team environment with a deep sense of ownership and urgency. High stress situations involving problem diagnosis, business communication, and issue resolution must be handled with determination, effectiveness and grace.
In addition to working with a seasoned team that has built trusting relationships with the business teams, this role interacts closely with application support teams, engineering teams, and infrastructure teams across the IT department.
Responsibilities
•             Support all aspects of the end user computing platform and technology service delivery for business professionals.
•             Advance our customized support model designed to provide the highest level of service delivery to the business community.
•             Employ problem-solving skills on inquiries and issues that arise as part of the day-to-day business workflow.
•             Drive for issue prevention by employing root-cause analysis, issue tracking, trend analysis and status reporting.
•             Take point on escalating issues with vendors, ensuring proper urgency and effort is taken with each case.
•             Coordinate with vendors to provide maintenance and repairs, moves and equipment exchanges.
•             Support the offices conference rooms, including calling in maintenance requests, and working closely with our Boston-based Conference Room Support team and global Unified Communication Group.
 
Estimated Min Rate: $28.00
Estimated Max Rate: $40.00
What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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