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8 Ybi Recruiting Jobs Hiring Near You

YBI Recruiting

Customer Service Representative

Alpharetta, GA · On-site

$15.50 - $21.25/hr

CarynHealth is looking for customer service professionals to provide expertise and support to members, providers, and other healthcare advocates. Customer Service Representatives are responsible for ...

New

YBI Recruiting

Customer Service Representative

Alpharetta, GA · On-site

$15.50 - $21.25/hr

CarynHealth is looking for customer service professionals to provide expertise and support to members, providers, and other healthcare advocates. Customer Service Representatives are responsible for ...

New

YBI Recruiting

Project Engineer

Cedar Rapids, IA · On-site

IFP Motion Solutions Inc. is seeking a talented and driven Project Engineer to join their ValvePak group, responsible for custom hydraulic manifold and circuit design across low- to high-volume ...

YBI Recruiting

Greenhouse Manager

Grinnell, IA · On-site

The Grinnell College Biology Department seeks a manager for its greenhouse, located in the Noyce Science Center. This person will oversee the care of cultivated plants employed in the Biology ...

YBI Recruiting

Project Engineer

Kansas City, MO · On-site

IFP Motion Solutions Inc. is seeking a talented and driven Project Engineer to join their ValvePak group, responsible for custom hydraulic manifold and circuit design across low- to high-volume ...

YBI Recruiting

Design Engineer

Cedar Rapids, IA · On-site

IFP Motion Solutions Inc. is seeking a talented and driven Design Engineer to join their team! As a Design Engineer, you will design and develop hydraulic power units (HPUs), valves and manifolds ...

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Ybi Recruiting Jobs Information

Infographic showing various job openings at Ybi Recruiting in the United States as of August 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% Physical job distribution.

Customer Service Representative

YBI Recruiting

Alpharetta, GA • On-site

$15.50 - $21.25/hr

Other

Medical, Retirement, PTO

Posted 3 days ago

New

Job description

CarynHealth is looking for customer service professionals to provide expertise and support to members, providers, and other healthcare advocates. Customer Service Representatives are responsible for providing direct phone-based customer interaction to answer and resolve a wide variety of inquiries related to CarynHealth's healthcare products and solutions. The ideal candidate will have a commitment to service and providing a best-in-class experience for all callers.
Primary Responsibilities:
  • Respond to and resolve customer service inquiries and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility, claims and correspondence
  • Assist customers in website navigation and self-service options for their health plan
  • Own a problem through to resolution on behalf of a member in real time or through comprehensive and timely follow-up
  • Escalate member and provider issues to appropriate team members, as defined by our procedures
  • Provide education and status on previously submitted pre-authorizations or pre-determination requests
  • Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution, and attendance
  • Proficient problem-solving skills
  • Proficient in translating healthcare-related terminology and complex processes into simple, step-by-step instructions customers can understand and act upon
  • Flexibility to customize approach to meet all types of member communication styles and personalities
  • Proficient conflict management skills to include ability to resolve issues and demonstrating personal resilience
  • Ability to work without constant direction from management
  • Basic tasks are completed without review by others
Requirements
Minimum Qualifications:
  • High School Diploma / GED
  • 1 or more years of customer service experience within the healthcare industry
  • Ability to successfully complete the company training program within the required timeframe
  • Ability to work regularly scheduled shifts within hours of operation, where lunches and breaks are scheduled
  • Flexibility to adjust daily schedule
  • Work overtime and/or weekends, as needed
Benefits
  • 401(k)
  • Health insurance
  • Paid time off

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