Winner Ford

The IT Specialist position uses IT knowledge and customer service skills to provide technical support and solve IT-related problems. This individual demonstrates desktop computer experience, good judgement, and initiative to support users and resolve their IT issues. The IT Specialist works well both as part of a team and independently, successfully completing complex tasks with only general guidance on assignments and solutions and meeting all deadlines.WHERE YOU WINMedical, dental, and vision insurance401(k) with company matchPaid time offEmployee vehicle purchase and service discountsCareer advancement opportunities within Winner Automotive GroupSupportive leadership and a team-focused cultureTHE DAY TO DAYOversee the operations of the dealership-wide computer system and related peripheralsCoordinate with third-party vendors to monitor and maintain the network, directories, phone, and security systemsInstall desktops, laptops, peripherals, and software for networked and standalone environmentsCoordinate IT equipment installation and maintenance with department managers to minimize disruptionDetect, diagnose, and resolve desktop and laptop hardware/software issuesAnalyze IT service requests and provide prompt, effective solutionsConduct IT audits as assignedCommunicate clearly with users via phone, email, and in personTHE RIGHT FITAssociate's or Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)2–4 years of IT support or systems administration experienceWorking knowledge of Windows desktop environments, networking fundamentals (TCP/IP, DNS, DHCP, VPN), and Active DirectoryStrong hardware/software troubleshooting skillsCompTIA A+ or Network+ certification preferredExcellent communication, customer service, and time-management skillsAbility to work independently, prioritize tasks, and meet deadlinesA self-motivated professional comfortable handling complex technical assignments with general guidance, who brings good judgment, initiative, and a customer-first mindset to every interaction. #J-18808-Ljbffr