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Adventure Course Guide

Location: Whirlpool Adventure Course

This position has an anticipated start date of June 2026.

Summary

Adventure CourseGuides are essential to the WildPlay team, providing excellent service for guestsparticipatingin aerial adventure courses and ziplines.Adventure CourseGuides are knowledgeable, friendly,passionateand excellent atidentifyingdispositions and putting them at ease. Energized by outdoor environments, they are physically active, comfortable with heights, and take satisfaction from supervising and helping others face challenges and push their boundaries.

To excel as a Guide, you need to be able tothink fast on your feet,have an outgoing and confident personality,anddemonstratesound judgement.Guides need to begood at listening andidentifyingthe needs of others, andprovidingsoundadvice based on best practices. When necessary,Guides mustbe assertive to ensure guests minimize their risk whileparticipatingin activities. With outstanding communication,Guideswork effectively in an independent manner as well aspart of a team.

Responsibilities and Duties

TheAdventure CourseGuide'sresponsibilities include, but are not limited to:

• Ensuring guests enjoy safe, positive, and enriching experiences

• Demonstrating, teaching, andassistingguests in the use of safety equipmentand element use

• Ensuring theappropriate fit, adjustments, and use of equipment before and during activity

• Ensuring guests respect rules without compromise

• Monitoring elements for risk management; assessing and intervening when situations require

• Reportinganymalfunctions, inconsistencies,incidentsor abnormalitiesaccordingly

• Maintaining a clean work environment with tasks including - but not limited to -cleaning, sweeping, mopping, trash removal, etc. asrequired

• Participating indailyequipment and elementinspections anddailyequipment inspections

• Ensuring activity guidelines, policies and procedures are respected

• Providing excellent customer service and guest engagement

• Passing on any positive or negative feedback from guests to the Leadership Team

• Being aware of environmental risks due to weather (heat, snow, ice, rain, wind, lightning, etc.)

• Takingappropriate actionsto manage risks (hydration, element evacuation procedures, signs of frostbite, hypothermia, hyperthermia, heat stroke, etc.)

• Carrying out other work as directed by Team Lead, or Leadership Team

• Participating as a positive and proactive member of the WildPlay team
• Physical demands include continuously holding,carryingand lifting equipment, frequent walking/standing, and frequent bending/twisting/kneeling

WildPlay Niagara Falls is committed to fostering an inclusive andequitableworkplace. We welcome applications from individuals of all backgrounds. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation at any stage, please contactkhudson@wildplay.comso thatappropriate arrangementscan be made.

Please note that this role involves essential physical duties, including working at heights, climbing, lifting, prolonged standing, andoperatingin an outdoor environment in varying weather conditions. Candidates must be able to safely perform these core job requirements.

Required Qualifications and Skills

• Experience delivering great customer service

• Ability to consistently deliverhigh standardsof work in all weather conditions outdoors, including extreme heat, sun, humidity, and temperature change

• Unfailing attention to detail

• Excellent communication skills

• Sound judgment and strong decision-making skills
• Ability to act both independently and as a team player
• A positive attitude and openness to feedback
• CurrentStandard First-Aid and CPR-C Certification/ willing to obtain

Note:On-the-job training will be provided upon employment.

PreferredQualifications andSkills

• Knowledge and/or experience in outdoor recreationactivitiesincluding camps

• Experience in a risk-managementposition

• Experience working in a fast-paced, hospitality/tourism-basedenvironment

Work Department
TheAdventure CourseGuideposition falls under the Element Department.Guidesreport to the supervision of theAdventure CourseGuide Leads andPark Management.

Work Schedule

This is classified asaseasonalposition. Ourpeakseason typically runs from June to September depending on the weather and the needs of the business.Specific employee contracts can be flexible and adaptable to individual availability.
During the season Adventure Course Guides work a flexible schedule of full-time and part-time employment.This includes working evenings, weekends, and holidays.

Apply Online:https://www.wildplay.com/careers