Western Precooling

The Service Manager is responsible for the day-to-day operational execution of the service department. This position manages technicians, dispatching priorities, customer communication, job progress, safety compliance, service quality, and profitability of field operations.

Core Responsibilities

• Coordinate and oversee all daily service activities.
• Assign and prioritize service calls, inspections, repairs, and emergency response.
• Monitor technician workload and productivity.
• Ensure jobs are completed on schedule and within labor expectations.
• Review service reports for accuracy and completeness.
• Maintain communication with customers regarding ongoing work.

Technician Management

• Supervise field technicians and apprentices.
• Conduct technician coaching and performance discussions.
• Verify technicians follow company safety and operational procedures.
• Coordinate training and skill development.
• Approve schedules, timecards, and overtime as directed.

Customer Service

• Serve as primary operational contact for customers.
• Address customer concerns and service-related issues.
• Maintain strong customer relationships through responsiveness and professionalism.

Daily Tasks

Morning:

• Review technician schedules and dispatch board.
• Conduct morning safety or planning meeting.
• Prioritize emergency calls and customer requests.

Throughout the Day:

• Support technicians with troubleshooting assistance.
• Communicate with customers regarding status updates.
• Adjust schedules based on emergencies or staffing changes.

End of Day:

• Review completed work orders and technician notes.
• Verify labor coding and time entries.
• Prepare schedule adjustments for following day.

Key Performance Expectations

• Technician efficiency and utilization.
• Customer satisfaction and retention.
• Response time to service calls.
• Safety compliance.
• Accurate job documentation.

Our company is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state or federal law.This policy applies with regard to all aspects of one’s employment, including hiring, transfer, promotion, compensation, eligibility for benefits and termination.