Webster First

Job Title: Mortgage Processor
Department: Mortgage Processing
Reports To: AVP of Mortgage Processing
Location: Worcester, MA (Onsite)
About Webster First Federal Credit Union
Established in 1928 and driven by a goal to make life more comfortable for our community, Webster First Federal Credit Union has grown to an over one-billion-dollar financial institution, serving over 90,000 members across our banking and lending services. Our mission is to leverage who we are as a credit union to empower our members to live their best financial lives. We focus on members, not profits, and our values of strength, exceptional service, and "New England authenticity" are at the heart of everything we do.
We can't do it without an exceptional workforce! With approximately 250 employees spread across 15 locations in Massachusetts, Webster First Federal Credit Union is committed to empowering a diverse and inclusive workforce that is representative of the community we serve. Our members come from all walks of life and, not unintentionally, so do our staff. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes us stronger.
Summary
The Mortgage Processor plays a critical role in the home loan process by ensuring all documentation is complete, accurate, and compliant with regulatory and internal guidelines. This position supports the mortgage servicing team by preparing loan files for underwriting and closing, maintaining communication with members, and ensuring a smooth and timely loan experience from application to funding.
Essential Duties and Responsibilities

• Manage daily mortgage pipeline with a focus on timely processing of loan packages, commitments, and adherence to departmental turn-times and communication standards.
• Maintain a strong understanding of Webster First Federal Credit Union mortgage products and services.
• Prepare and send compliance-related documents to members, ensuring accuracy and timely delivery.
• Provide proactive and ongoing communication with members throughout the loan process, keeping them informed of status updates.
• Accurately document all member, loan officer, and underwriter correspondence-both written and verbal-in the loan file.
• Verify the accuracy and completeness of loan data and ensure all system records are current and aligned.
• Regularly update loan statuses in required systems and reports to ensure transparency and consistency.
• Adapt effectively to changes in processes, technology, or departmental priorities.
• Utilize various software tools proficiently, including Microsoft Word, Excel, Teams, and Outlook.
• Promptly escalate member concerns or file issues to the team leader for resolution.
• Promotes overall BSA compliance by adhering to all BSA and OFAC regulations specific to the job function and assisting the Credit Union's BSA department as necessary with any departmental function specific items.
• Actively promotes the security and privacy of member and employee information through adherence to both information security and physical security policies, procedures, and governing regulations. Training will be completed at least annually for Information Security topics, BSA, and GLBA; annual BSA training will be position specific. Annual training will also include courses on any of the following regulations as they relate to the position described herein: SAFE ACT, Regulations B, C, D, E CC, DD, and Z as well as any training deemed necessary to promote adherence to applicable regulatory requirements.
• Perform other duties as directed.

Qualifications/Requirements

• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal abilities.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Proficiency with loan origination systems and Microsoft Office Suite.
• Knowledge of mortgage lending regulations and documentation requirements.
• Commitment to providing outstanding member service.
• Maintain working knowledge of applicable federal and state lending regulations, including the Equal Credit Opportunity Act (ECOA), Real Estate Settlement Procedures Act (RESPA), Home Mortgage Disclosure Act (HMDA), Regulation Z (Truth in Lending Act), and other relevant compliance requirements.
• Ability to report to work as scheduled.

Education/Training Experience

• High school diploma or equivalent required; associate or bachelor's degree in business, finance, or related field preferred.
• Minimum of 2 years of experience in mortgage processing or a related lending role preferred but not required.
• Knowledge of Encompass Mortgage Software is preferred but not required.

Physical Demands & Work Environment
This role primarily takes place in a professional office environment and involves sedentary work, at a desk or teller station, using a computer, and engaging in phone or video conversations. The noise level is generally moderate. Employees may need to sit or stand for extended periods, move about the office, and occasionally lift, push, pull, or carry items up to 20 pounds. Some repetitive motion including movements (motions) of the wrists, hands, and/or fingers. Employees are required to have visual acuity to perform activities such as transcribing, viewing and using a computer, and reading documents, as well as the ability to communicate verbally with colleagues, supervisors, members, and visitors. Reasonable accommodations will be provided as needed.
Pay Range: $20 - $22 / hour
Note: Individual compensation is determined based on experience, skills, and internal equity.
Pay Range: $20 - $22 per hour