ZipRecruiter

Log In

Wayvia

20 Wayvia Jobs Hiring Near You

Wayvia

Customer Support Specialist

Irvine, CA · Remote

$21 - $23/hr

At Wayvia, we help the world's top brands stay ahead--using AI, data, and innovation to shape the future of commerce. Whether you're charting a new path or leveling up your journey, Wayvia is where ...

Wayvia

Account Executive

$75K - $85K/yr

At Wayvia, we help the world's top brands stay ahead-using AI, data, and innovation to shape the future of commerce. Whether you're charting a new path or leveling up your journey, Wayvia is where ...

Wayvia

Account Executive

Irvine, CA

$75K - $85K/yr

At Wayvia, we help the world's top brands stay ahead--using AI, data, and innovation to shape the future of commerce. Whether you're charting a new path or leveling up your journey, Wayvia is where ...

Wayvia

Data Engineer III

$130K - $160K/yr

At Wayvia, we help the world's top brands stay ahead-using AI, data, and innovation to shape the future of commerce. Whether you're charting a new path or leveling up your journey, Wayvia is where ...

Wayvia

Senior Product Manager

Irvine, CA · On-site +1

$130K - $150K/yr

At Wayvia, we help the world's top brands stay ahead--using AI, data, and innovation to shape the future of commerce. Whether you're charting a new path or leveling up your journey, Wayvia is where ...

Wayvia

Senior Product Manager

Irvine, CA · On-site

$130K - $150K/yr

At Wayvia, we help the world's top brands stay ahead-using AI, data, and innovation to shape the future of commerce. Whether you're charting a new path or leveling up your journey, Wayvia is where ...

Wayvia

Customer Support Specialist

$21 - $23/hr

At Wayvia, we help the world's top brands stay ahead-using AI, data, and innovation to shape the future of commerce. Whether you're charting a new path or leveling up your journey, Wayvia is where ...

Wayvia

Technical Project Coordinator

$60K - $70K/yr

At Wayvia, we help the world's top brands stay ahead-using AI, data, and innovation to shape the future of commerce. Whether you're charting a new path or leveling up your journey, Wayvia is where ...

Wayvia

Data Engineer III

Irvine, CA · On-site +1

$130K - $160K/yr

At Wayvia, we help the world's top brands stay ahead--using AI, data, and innovation to shape the future of commerce. Whether you're charting a new path or leveling up your journey, Wayvia is where ...

Wayvia

Remote Director of Shoppable Media

Manhattan, NY · Remote

$140K - $165K/yr

Wayvia is seeking a Director of Product Management for its Shoppable Media business pillar. This individual will oversee product vision, work closely with engineering and design teams, and manage ...

Wayvia

Director, Product Management

Irvine, CA · On-site +1

$140K - $170K/yr

At Wayvia, we help the world's top brands stay ahead-using AI, data, and innovation to shape the future of commerce. Whether you're charting a new path or leveling up your journey, Wayvia is where ...

Wayvia

Technical Project Coordinator

Irvine, CA · Remote

$60K - $70K/yr

At Wayvia, we help the world's top brands stay ahead--using AI, data, and innovation to shape the future of commerce. Whether you're charting a new path or leveling up your journey, Wayvia is where ...

Wayvia

Senior Product Manager

Irvine, CA · On-site +1

$130K - $150K/yr

At Wayvia, we help the world's top brands stay ahead--using AI, data, and innovation to shape the future of commerce. Whether you're charting a new path or leveling up your journey, Wayvia is where ...

Wayvia

Senior Product Manager

Irvine, CA · On-site +1

$130K - $150K/yr

Job Brief: We're looking for a Senior Product Manager to lead Wayvia's pricing intelligence and enforcement application, helping brands protect their pricing integrity across the digital shelf. As ...

Wayvia

Head of Engineering

Irvine, CA · Hybrid

$250K/yr

At Wayvia, we help the world's top brands stay ahead--using AI, data, and innovation to shape the future of commerce. Whether you're charting a new path or leveling up your journey, Wayvia is where ...

Wayvia

Head of Engineering

Irvine, CA · On-site

$250K/yr

At Wayvia, we help the world's top brands stay ahead-using AI, data, and innovation to shape the future of commerce. Whether you're charting a new path or leveling up your journey, Wayvia is where ...

Wayvia

Director, Product Management

Irvine, CA · On-site +1

$140K - $170K/yr

At Wayvia, we help the world's top brands stay ahead--using AI, data, and innovation to shape the future of commerce. Whether you're charting a new path or leveling up your journey, Wayvia is where ...

Wayvia

Head of Engineering

Irvine, CA · Hybrid

$250K/yr

Job Brief The Head of Engineering is responsible for building and leading an AI-first engineering organization that delivers intelligent, scalable, and highly reliable products at Wayvia. This role ...

All JobsWayvia Jobs

Wayvia Jobs Information

What are the most popular cities for Wayvia jobs?
What are the most popular states for Wayvia jobs?
What are the most popular job types at Wayvia?
Infographic showing various job openings at Wayvia in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 50% Physical, and 50% Remote job distribution.

Customer Support Specialist

Wayvia

Irvine, CA • Remote

$21 - $23/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

Company Overview:
At Wayvia, we help the world's top brands stay ahead—using AI, data, and innovation to shape the future of commerce. Whether you're charting a new path or leveling up your journey, Wayvia is where your career can go further. We'd love to meet you.
We help global brands connect with their shoppers in ways that are relevant, respectful, and real. And we do the same for each other—with trust, transparency, and the human connection that makes great work possible.
At Wayvia, you'll find a team that's curious, collaborative, and always up for solving what's next. We move fast, think boldly, and support one another in building something that matters—for our clients, for shoppers, and for each other.

Job Brief:
The Customer Support Specialist manages incoming customer support issues, ensuring timely resolution and exceptional service for Wayvia products and services. This role involves addressing technical queries, guiding customers on product functionality, and resolving issues independently or by escalating as needed.

Essential Function & Responsibilities:

  • Respond to customer support issues and resolve them per SLAs.
  • Communicate professionally with customers according to PriceSpider standards.
  • Work cross-functionally to resolve issues promptly.
  • Escalate issues when necessary.
  • Manage inbound communication via telephone, email, support tickets, and customer portal.
  • Utilize knowledge of Wayvia products to resolve issues independently.
  • Guide customers on product benefits and enhancements.
  • Assist with reports and metrics.
  • Recommend best practices to customers.
  • Identify and communicate root cause issues professionally.
  • Convey support team needs and issues cross-functionally.
  • Recommend patterns of issues for the product roadmap.
  • Contribute to high-priority issues.
  • Adhere to customer support best practices and policies.

Minimum Qualifications:

  • Associate's degree (Bachelor's preferred).
  • Experience in a customer-facing role.
  • 0-2 years of experience.
  • Basic knowledge of customer support software (e.g., Zendesk, Freshdesk).
  • Strong communication, organizational, and time management skills.
  • Proven troubleshooting ability.

Preferred Qualifications:

  • Experience working cross-functionally with technical teams.
  • Experience with Jira, SQL, and Microsoft Office.

Benefits:
Wayvia encourages a healthy work-life balance and commitment to employee wellbeing. We are consistently evaluating areas to support and foster a community of engaged employees. Wayvia is an international employer so some benefits offering will vary from country to country, however, below you can see employer sponsored contributions:

  • Flexible work-from-home arrangements
  • 401K Match
  • Flexible vacation
  • Medical/Dental/Vision
  • 16 weeks of paid parental leave (US)
  • Technical stipend
  • Professional development programs
  • Wellness programs

Location:
This is a remote position open to candidates based in the United States.

Compensation:
The salary for this role is $21-23/hour. Please note that our salary ranges are based on current market data and the offered compensation may vary based on experience, skills, location, and other factors permitted by law.

Wayvia is an equal opportunity employer that is committed to inclusion and diversity.