Wlc Management Firm

The Healthcare Customer Support Specialist – Patient Services & Care Coordination is responsible for delivering high-quality support to patients while ensuring seamless coordination of care across providers, departments, and services. This role serves as a primary point of contact for patients, assisting with inquiries, appointment scheduling, care navigation, and follow-up support. The specialist plays a critical role in enhancing patient experience, improving access to care, and ensuring timely communication between patients and healthcare teams.

Key Responsibilities:

• Serve as the first line of communication for patient inquiries via phone, email, and online platforms
• Assist patients with appointment scheduling, referrals, and care coordination across departments
• Provide clear, accurate information regarding services, treatment plans, insurance coverage, and billing questions
• Collaborate with clinical teams, case managers, and external providers to ensure continuity of care
• Maintain and update patient records in compliance with HIPAA and organizational policies
• Identify and escalate complex issues or urgent patient concerns to appropriate teams
• Support patients with navigating healthcare systems, including pre-authorizations and follow-up care
• Monitor patient interactions to ensure satisfaction and identify opportunities for service improvement

Qualifications:

• Associate’s or Bachelor’s degree in Healthcare Administration, Nursing, or a related field preferred
• 2+ years of experience in healthcare customer service, patient support, or care coordination
• Strong understanding of medical terminology, insurance processes, and healthcare systems
• Excellent communication, problem-solving, and interpersonal skills
• Proficiency with electronic health records (EHR) systems and customer service tools

Core Competencies:

• Empathy and patient advocacy
• Attention to detail and organizational skills
• Ability to manage multiple tasks in a fast-paced environment
• Strong teamwork and cross-functional collaboration