Wiregrass Ranch Asc Holdings

Job Summary: Manages all clerical duties relative to the patient's ASC registration process.

Essential Functions of the Position:

• Every morning prior to facility opening, runs patient schedule from company-wide electronic scheduling software to compare to completed charts from the afternoon prior to determine if all mini charts are made (add-ons entered by office after close of ASC business). If not, creates mini chart immediately.
• Checks in patients to designated department
  • Verifies patient information is correct by checking photo ID and insurance card; initiates the "correct identification of patient for surgery" process, to include attaching proper ID band to appropriate-side wrist of patient.
  • Updates demographic information in system (correcting name, address, phone #, missing or incorrectly formatted SS#, etc) and scans insurance card and driver's license, if needed.
  • Confirms/enters AHCA codes for patient race, ethnicity and claim type at the time of registration.
  • Ensures patient completes all registration paperwork. Explains registration documents to patient.
  • Ensures all signatures are obtained and witnessed prior to bringing chart to nursing unit.
  • If chart has been flagged by Scheduling Coordinator for missing requirements (authorization, photo ID, etc), ensures missing information is obtained prior to checking in patient.
  • Collects co- payment and/or deductibles, as indicated and per ASC collection policies and posts to journal, prints receipt for patient. Communicates/clarifies with Patient Billing rep for any discrepancies or patient inquires.
  • Delivers completed chart to appropriate nursing unit in a timely fashion.
• Reconciles daily journal & balances cash drawer daily.
• Assists with insurance verification, copay determination and collection.
• Reviews incoming faxes and distributes accordingly.
• Maintains the reception area
  • Answers telephone courteously and in a quiet, pleasant voice.
  • Accepts and relays messages in an effective manner.
  • Maintains order and cleanliness of front desk and work area.
  • Orders toner for printer or copier, as needed
  • Monitors visitor's refreshment area for supplies and cleanliness.
  • Responds to inquires from patients and family members in waiting room, notifies family members of discharge status as requested by nursing staff.

Additional Responsibilities:

• Performs other incidental and related duties as required and assigned, to include various duties of the Scheduling Coordinator as needed.
• Maintains all required regulatory training and participates in mandatory drills and staff meetings.
• Follows all department policies.

Physical and Mental Demands:

• Normal physical ability; able to sit for long periods
• Normal concentration and normal complexity of decision making
• High level verbal and written communication skills
• Above average ability to manage multiple tasks simultaneously

Occupational Exposure:

• Low risk exposure to bloodborne pathogens and chemical hazards.

Job Qualifications:

• High school graduate or GED equivalent
• Strong customer service orientation
• Basic computer proficiency
• Excellent telephone etiquette
• Current BLS, or completed within 90 days of hire