WEST Forwarding Services

Customs Brokerage Representative/Entry Writer 

Location: Middleburg Heights, OH (Hybrid)

Employment Type: Full‑time 

Company Overview 

WEST (World Express Shipping, Transportation and Forwarding Services, Inc.) is a fully licensed and bonded international freight forwarding company with more than 40 years of industry expertise. As an Ocean Transportation Intermediary, IATA agent, and Licensed Customs Broker, we deliver cost‑effective, reliable global freight solutions backed by concierge‑level customer service. Our long-standing commitment to excellence has earned us a reputation as a trusted leader in international freight forwarding and customs brokerage. 

Role Overview 

We are seeking an experienced and detail‑oriented Customs Brokerage Representative/Entry Writer to join our family. In this role, you’ll prepare and process U.S. customs clearances for an assigned group of clients of varying complexity.

Key Responsibilities 

• Prepare and process customs entries
• Ensure compliance with all regulatory requirements and customs clearances are accurate and complete. 
• Develop, maintain and update client‑specific HTS (Harmonized Tariff Schedule) databases. 
• Stay current on Presidential tariff actions to know how they affect customs entries and clients.
• Build and maintain strong relationships with clients by ourteous, professional, and responsive customer service. 
• Prepare reports and provide timely clearance updates to clients. 

Qualifications 

• Proficiency in customs clearance processes.
• NCBFAA CCS or MCS certification preferred.
• Understanding of international trade regulations and best practices. 
• Strong customer service and communication skills. 
• Excellent organizational and time‑management abilities. 
• Comfortable working in a fast‑paced environment; understanding and complying with evolving regulations
• Strong problem‑solving skills. 

Minimum Requirements 

• 3–5+ years of hands‑on experience with US Customs entries
• Experience working with Participating Government Agencies (PGAs) involved in customs processes. 
• Proficiency with customs entry software—Descartes preferred, but not mandatory.
• Strong Microsoft Office skills, including spreadsheets and database tools. 
• Solid understanding of customs and international trade regulations. 

Benefits

Medical, Dental & Vision Coverage

401K (company match offered)

Paid Vacation

Fun family focused atmosphere