Vision Innovation Partners Support Center

Overview
At Vision Innovation Partners, we exist to protect and restore vision. Because Vision is our Mission, everyone at VIP focuses on providing great patient outcomes and experiences. A career at VIP provides opportunities for growth and development, and a culture centered on our Shared Values - PATIENTS.
We are looking for a Systems Integration Specialist, with deep expertise in Compulink, to join our growing team. Reporting to the Director of Systems Integration, this position is responsible for the implementation, enhancement, and support of clinical applications deployed throughout VIP.
This is a remote position with some travel to meet with the practices within the company.
Responsibilities
What You Will Do:

• Implement, enhance and support clinical applications
• Assist with the creation of standard departmental processes to meet operational goals
• Adhere to IS project management standards and appropriately see projects through the project life cycle
• Analyze workflow to determine system enhancement needs and changes
• Work with leadership, Optical team members, and other applicable departments to prioritize system enhancements
• Lead testing and implementation of enhancements
• Support existing and new system features on training, go-live, and enhancements as appropriate
• Plan, document and execute application features and functionality as per vendor requirements
• Conduct problem analysis and issue resolution for issues related to software through the vendor support mechanisms
• Provides training to office Super Users on application functionality

Qualifications
What You Will Bring:

• Bachelor's degree in systems, business management or related field, or more than 5 years of experience in a systems-related role in patient-facing healthcare settings.
• Experience with practice management systems, including Compulink, is required.
• Experience in Optical sales in preferred.
• General/basic knowledge of SQL is preferred.
• Exhibit customer service skills necessary to provide ongoing support for end users.
• Excellent communication skills adapted to the requirements of the customers.
• Ability to manage competing expectations and priorities.

What we offer:

• Competitive compensation package
• Excellent comprehensive benefits
• 401(K)
• Significant eye care discounts
• Continuing education allowances
• Career growth and development
• PTO and holidays off

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.