Virginia Community College System

Student Services Assistant - Help Desk

Working Title: Student Services Assistant - Help Desk

Role Title: Education Support Spec II

Role Code: 29143-SW

FLSA: Nonexempt

Pay Band: 03

Position Number: 28400011

Agency: Eastern Shore Community College

Division: Eastern Shore Community College (Div)

Work Location: Accomack - 001

Hiring Range: $35,012 - $37,300

Emergency/Essential Personnel: No

EEO Category: 6-Administrative Support

Full Time or Part Time: Full Time

Does this position have telework options? Telework options are subject to change based on business needs

Does this position have a bilingual or multilingual skill requirement or preference?

Work Schedule: Monday through Friday from 8:30 AM to 5:00 PM. Occasional evenings and weekends may be required.

Sensitive Position: No

Job Description: Eastern Shore Community College is a member of the Virginia Community College System. The College serves the residents of Accomack County and Northampton County as a two-year institution of higher learning. Operating under policies established by the State Board for Community Colleges and the Eastern Shore Community College Board, the college is financed primarily with state funds, supplemented by contributions from the two counties and the Eastern Shore Community College Foundation. The Student Services Help Desk Assistant will provide help desk services which includes receiving visitors in the student services lobby, directing them to appropriate offices, assisting students with the electronic application, providing general information, answering phone calls, scheduling advising and placement testing, and assisting Student Services offices on a daily basis.

Special Assignments: May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications: Excellent oral and written communications skills Ability to maintain good rapport with students and the public Ability to learn and use the college's student information system Demonstrated ability to maintain confidentiality and professionalism Excellent computer skills including working knowledge of Microsoft suite programs, Google suite programs, Zoom, Outlook, and other software at an intermediate level. Experience creating, organizing, and maintaining shared calendars and shared documents. Ability to scan electronic records. Demonstrated ability to multi-task in a fast-paced student environment while paying attention to details and completing tasks efficiently and accurately.

Additional Considerations: Experience working in an office setting, preferred. Experience working with databases, preferred.

Operation of a State Vehicle: No

Supervises Employees: No

Required Travel: No

Posting Detail Information

Posting Number: CLS_4588P

Recruitment Type: General Public - G

Number of Vacancies: 1

Position End Date (if temporary)

Job Open Date: 07/16/2026

Job Close Date: 08/12/2026

Open Until Filled

Agency Website: https://es.vccs.edu/