Application Support Specialist The application support specialist is a key member of an overall team responding to customer inquiries across the full suite of our software. They are responsive ...
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11 jobs near Chicago, IL
Application Support Specialist The application support specialist is a key member of an overall team responding to customer inquiries across the full suite of our software. They are responsive ...
UX/UI Designer
Chicago, IL · On-site
Ui/Ux Designer Our client is looking for a motivated and talented UI/UX Designer to join their team. You will be working closely with the product and development teams, leveraging your expertise in ...
UX/UI Designer
Chicago, IL · On-site
Ui/Ux Designer Our client is looking for a motivated and talented UI/UX Designer to join their team. You will be working closely with the product and development teams, leveraging your expertise in ...
Pharmacist - Product Owner (Software)
$60 - $72.25/hr
Pharmacist/Product Owner Manage pharmacy's daily operations and ensure delivery of patient services per company standards and expectations. Implement and supervise specific pharmacy services and new ...
New
Pharmacist - Product Owner (Software)
$60 - $72.25/hr
Pharmacist/Product Owner Manage pharmacy's daily operations and ensure delivery of patient services per company standards and expectations. Implement and supervise specific pharmacy services and new ...
New
Full Stack .NET Engineer
Chicago, IL · On-site +1
Full Stack Software Engineer We're hiring an experienced full-stack software engineer who is looking for new challenges at a fast-growing and passionate early stage start-up, backed by leading health ...
Full Stack .NET Engineer
Chicago, IL · On-site +1
Full Stack Software Engineer We're hiring an experienced full-stack software engineer who is looking for new challenges at a fast-growing and passionate early stage start-up, backed by leading health ...
React.js Front End Developer
Chicago, IL · On-site
$107.20K - $124.70K/yr
UI Leader Your role in our mission We are looking for a UI leader to help plan and improve our frontend architecture to support our next phase of growth. Ideal candidates will be problem solvers with ...
React.js Front End Developer
Chicago, IL · On-site
$107.20K - $124.70K/yr
UI Leader Your role in our mission We are looking for a UI leader to help plan and improve our frontend architecture to support our next phase of growth. Ideal candidates will be problem solvers with ...
Python Software Engineer
Chicago, IL · On-site
Backend Software Engineer We are seeking a backend software engineer who thrives in a fast-paced environment and is passionate about creating a world-class customer experience. This opportunity ...
Python Software Engineer
Chicago, IL · On-site
Backend Software Engineer We are seeking a backend software engineer who thrives in a fast-paced environment and is passionate about creating a world-class customer experience. This opportunity ...
Software Engineer (Java/Linux)
Chicago, IL · On-site
$53.25 - $73.25/hr
Software Engineer Position Join an innovative and fast-paced team-building software that allows litigation professionals to filter millions of documents down to those most important to their case ...
Software Engineer (Java/Linux)
Chicago, IL · On-site
$53.25 - $73.25/hr
Software Engineer Position Join an innovative and fast-paced team-building software that allows litigation professionals to filter millions of documents down to those most important to their case ...
QA Automation Engineer
Chicago, IL · On-site
Join Our Mission as a QA Engineer We are looking for a talented QA engineer to help ensure that we build products that are robust and support our next phase of growth. Ideal candidates will be ...
QA Automation Engineer
Chicago, IL · On-site
Join Our Mission as a QA Engineer We are looking for a talented QA engineer to help ensure that we build products that are robust and support our next phase of growth. Ideal candidates will be ...
Pharmacist - Product Owner (Software)
Chicago, IL · On-site
$60 - $72.25/hr
Pharmacist/Product Owner Manage pharmacy's daily operations and ensure delivery of patient services per company standards and expectations. Implement and supervise specific pharmacy services and new ...
New
Pharmacist - Product Owner (Software)
Chicago, IL · On-site
$60 - $72.25/hr
Pharmacist/Product Owner Manage pharmacy's daily operations and ensure delivery of patient services per company standards and expectations. Implement and supervise specific pharmacy services and new ...
New
Full Stack Software Engineer, Front End Emphasis We're hiring a full stack software engineer that can build features end-to-end with passion and focus on cutting edge front-end technologies who is ...
Full Stack Software Engineer, Front End Emphasis We're hiring a full stack software engineer that can build features end-to-end with passion and focus on cutting edge front-end technologies who is ...
Psychiatrist Our customer is Chicagoland's leading mental health private practice. Our mission is to thoughtfully guide the whole person on their journey to find clarity and mental wellness by ...
Psychiatrist Our customer is Chicagoland's leading mental health private practice. Our mission is to thoughtfully guide the whole person on their journey to find clarity and mental wellness by ...
Other
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Job description
Application Support Specialist
The application support specialist is a key member of an overall team responding to customer inquiries across the full suite of our software. They are responsive, helpful, thorough, and communicative when working with those internal and external to our organization. They are first line responders and carry from initiation to resolution. This individual is quick at determining the level of support required and performing triage to correct up-line members.
Duties & Responsibilities- Respond to customer inquiries in a timely manner and utilize skills and knowledge of applications to answer questions and solve technical problems
- Owns ticket until completely resolved and provides follow-up with client after closed to assure continued success
- Assists users with configuration and settings across our AI/Processing/Review technologies and tests to assure it is functioning to client satisfaction
- Create, maintain, and provide when appropriate SQL scripts to provide access and reporting to additional functionality and data for reporting
- Proactively and reactively create client service-related applications in collaboration with other internal and external teams
- Assist in the development of installation packages for various internal or external customers
- Actively assist in maintaining our cloud-based services and developing methods for automated maintenance or reporting
- Contribute to software documentation, knowledgebase articles, and other client facing materials
- College degree in Computer Science or Information Systems related area
- Familiar with client-server architecture, modern programming language, and SQL scripting
- 2 ~ 3 years' working experience
- eDiscovery experience a big plus
- Familiar with Azure/AWS a plus
- Excellent written and oral communication skills
- Engaging personality and ability to engage others
- Keen sense of attention to detail
- Obsessive documentation practices
- Experienced problem solver with follow-through on tasks
- Seeker of excellence with unending pursuit of improvement
- Unselfish team-player
- Quickly learn and understand technology
Ideally, you would have some background in programming, enthusiastic about new knowledge, and want to grow with an exciting technology company.