Veranda Homes

Description:

Position Summary

The Online New Home Advisor serves as the first point of contact for prospective buyers reaching out through the Veranda Homes website. This role is responsible for promptly answering calls and emails, scheduling appointments with buyers for our New Home Consultants, and creating urgency that drives traffic to our communities and inventory homes. The ideal candidate is a highly motivated, detail-oriented communicator who thrives in a fast-paced sales support environment.

Responsibilities & Duties

• Answer online leads within the timeframe established by Veranda Homes leadership
• Work toward setting qualified appointments for New Home Consultants across all markets
• Communicate community information to prospective buyers and answer their questions accurately and professionally
• Collaborate with New Home Consultants in each market to develop and maintain customer-facing materials
• Coordinate with New Home Consultants to schedule buyer visits to communities
• Manage and follow up on leads using the company’s lead database system, including maintaining accurate notes and follow-up cadences
• Maintain the Veranda Homes website with current, accurate community information and offerings
• Communicate with lenders to obtain buyer approval letters as needed
• Provide on-site assistance to New Home Sales Consultants as needed
• Keep up-to-date knowledge of all inventory homes across Veranda Homes communities
• Monitor and update all website photos, copy, floor plans, and renderings
• Complete all other duties as assigned by the Marketing Manager
• Represent Veranda Homes professionally in all internal and external interactions and communications
• Adhere to company safety standards and actively help promote a safe working environment
• Adhere to and promote the policies, standards, and Mission Statement of Veranda Homes

Position Standards

• Collaborative team player with a positive, can-do attitude
• Exceptional attention to detail and strong organizational skills
• Strong verbal and written communication skills
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Professional demeanor and a commitment to representing the Veranda Homes brand with integrit

Requirements:

Position Requirements

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• 1–3 years of online sales experience, preferably in new home sales or real estate
• Exceptional proficiency in Microsoft Excel, Word, and the Microsoft Office Suite
• Experience with CRM or lead management database systems
• Ability to work independently and as part of a collaborative team
• Real estate or new home sales background a plus