Valley Memorial Park

Benefits:

• 401(k)
• Employee discounts
• Health insurance
• Paid time off

About the Role:
Valley Memorial Park in Novato, CA is seeking a compassionate and organized Funeral Home Administrator to join our dedicated team. This is a meaningful opportunity to provide essential support to families during their most difficult moments while keeping daily operations running smoothly. If you are a detail-oriented professional with a heart for service, we want to hear from you.
The ideal candidate is a humble, hungry and smart leader with excellent organizational and communication skills who can balance administrative responsibilities with the compassion and sensitivity required when serving families during some of the most difficult moments of their lives.
Key Responsibilities

• Oversee the daily administrative operations of the funeral home
• Ensure families receive exceptional, compassionate, and professional service
• Manage scheduling, staff coordination, and daily workflow
• Coordinate funeral and memorial service details with families and staff
• Maintain accurate records, files, contracts, and other required documentation
• Assist with accounts receivable, invoicing, deposits, and other financial administration
• Monitor office procedures and ensure policies and company standards are followed
• Manage incoming calls, emails, correspondence, and general inquiries
• Greet families at the door
• Coordinate with funeral directors, arrangers, embalmers, cemetery personnel, vendors, and other service providers
• Order and maintain office and funeral home supplies
• Help identify opportunities to improve efficiency, service, and the overall family experience
• Maintain a clean, organized, professional, and welcoming environment
• Ensure compliance with company policies and applicable regulations
• Handle sensitive and confidential information with the highest level of discretion
• Step in and assist with funeral home operations when needed

Qualifications

• Previous administrative, management, or supervisory experience
• Funeral home or death-care industry experience strongly preferred
• Excellent organizational and time-management skills
• Strong written and verbal communication skills
• Professional and compassionate demeanor
• Ability to multitask and prioritize in a fast-paced environment
• Strong attention to detail and accuracy
• Comfortable working with computers, Microsoft Office, scheduling systems, and other business software
• Ability to handle confidential and sensitive information professionally
• Strong problem-solving and decision-making skills
• Ability to work independently while also leading and supporting a team
• Must be dependable, professional, and committed to providing outstanding service
• Bilingual preferred

What We’re Looking For

We are looking for someone who believes that exceptional care should never be compromised.
You should be comfortable taking initiative, solving problems before they become problems, and creating an environment where both families and employees feel respected and cared for.
Why Join Us?

• Leadership opportunity within a growing funeral home organization
• Professional and supportive work environment
• Opportunity to make a meaningful difference in the lives of families
• Opportunity for professional growth and advancement
• A workplace that values compassion, professionalism, accountability, and exceptional service

If you are an organized, compassionate team player who takes pride in providing an exceptional experience for every family, we would love to hear from you.

About Us:
Valley Memorial Park has long been a trusted provider of funeral and cemetery services for families throughout the Novato and Marin County community. We are known for our serene grounds, personalized care, and unwavering commitment to honoring the lives of those we serve. Our team takes pride in creating a supportive workplace where every employee plays a vital role in bringing comfort and dignity to families in their time of need.