Unplug

EXECUTIVE OPERATIONS MANAGER

OVERVIEW:

Unplug is a modern meditation company on a mission to make meditation easy, powerful, and accessible. Through our flagship studio in Los Angeles, globally loved app, corporate wellness programs, and world-renowned teacher training, we provide practical tools to help people reduce stress, sleep better, and live with more intention and positivity.

We’re seeking a highly adaptable, proactive, and organized Executive Operations Manager to support our CEO and small but high-impact team. This role goes beyond traditional executive support, combining executive partnership, business operations, and ownership of key company initiatives across the Unplug app, teacher training program, marketing, and studio operations.

The ideal candidate is a strong communicator, exceptional project manager, and comfortable managing a wide variety of priorities, systems, and stakeholders. You’ll serve as a trusted right hand to the CEO while helping drive critical initiatives across the business. This is a high-trust role with significant opportunity for growth, ownership, and long-term impact within a mission-driven company.

KEY RESPONSIBILITIES:

Executive & Business Operations

• Serve as a trusted partner to the CEO, providing executive support, managing priorities, and helping move key initiatives forward
• Manage and improve operational systems, workflows, and processes to increase efficiency across the company (maintaining platforms such as Asana, Google Drive, Dropbox, Mindbody, Klayvio, Squarespace)
• Support day-to-day business operations across the studio, app, marketing, partnerships, events, and teacher training programs
• Manage and improve operational systems, workflows, and processes to increase efficiency across the company
• Support financial operations including expense tracking, invoices, vendor relationships, budgets, reporting, and coordination with bookkeeper, accountant, and payroll partners
• Assist with business administration, contracts, compliance, insurance, HR needs, and other operational priorities

Unplug App & Product Operations

• Serve as the primary internal operational lead for the Unplug app ecosystem across iOS, Android, web, Stripe, and CMS, partnering with developers and internal teams to support product improvements and growth
• Manage product workflows including roadmap coordination, sprint cycles, releases, bug tracking, QA testing, and feature implementation using tools such as Jira
• Conduct QA testing across platforms to identify bugs, validate fixes, and ensure a seamless user experience prior to releases
• Oversee app content operations, including CMS management, meditation library organization, publishing workflows, subscriptions, promotional campaigns, and enterprise accounts
• Coordinate monthly meditation challenges and app initiatives from planning through launch
• Manage customer support operations, user feedback, and product insights to identify trends, improve workflows, and enhance the overall member experience
• Monitor app performance, user feedback, analytics, and feature adoption to help inform product priorities and growth opportunities

Marketing & Brand Support

• Support marketing initiatives including campaigns, content calendars, partnerships, newsletters, website updates, and press opportunities
• Coordinate community events and brand initiatives, managing logistics, communications, and execution
• Support content creation and digital marketing workflows with a strong eye for brand consistency and quality

Teacher Training Program Support

• Support the growth and operations of Unplug’s teacher training program, including marketing, enrollment, student communications, and program logistics
• Manage communication and engagement with prospective students, current trainees, and graduates
• Coordinate training platforms, materials, schedules, and program operations
• Support live virtual training experiences, including technology management, participant support, and instructor coordination
• Help foster ongoing engagement with the teacher training community through continued communication and events

WHAT WE’RE LOOKING FOR:

• 3+ years of experience in executive support, business operations, project management, or a similar cross-functional role
• Experience supporting digital products (mobile app, SaaS, or other technology-enabled platforms) preferred, with familiarity working alongside product and technical teams
• Strong digital fluency with the ability to quickly learn and manage new systems, tools, and workflows
• Strong organizational and project management skills with exceptional attention to detail, follow-through, and ability to manage multiple priorities
• Excellent written and verbal communication skills, with the ability to serve as a trusted partner to the CEO and primary point of contact for internal teams, teachers, clients, media contacts, and external partners
• Proactive, resourceful, and ownership-driven with a strong bias toward execution and problem-solving
• Experience working in a startup, small team, or entrepreneurial environment a plus
• Experience in a studio, fitness, yoga, spa, or wellness environment, with familiarity using platforms such as Mindbody or similar scheduling and client management systems a plus
• Experience with graphic design tools (such as Canva) and a strong creative eye for brand consistency and detail a plus
• Familiarity with or enthusiasm for leveraging AI tools and workflows to improve efficiency and productivity a plus
• Discreet, trustworthy, and comfortable handling confidential information
• Kind, positive, and collaborative with a mission-aligned interest in meditation, wellness, or personal growth

WHY JOIN US:

This is more than just a job—it’s a rare opportunity to learn directly from the Founder of a purpose-driven company that’s helping people everywhere live better. You’ll wear many hats, help shape big ideas, and play an essential role in a small team that moves quickly and thinks creatively. Every day is different, fulfilling, and full of growth—professionally, personally, and purposefully. This is a chance to build something meaningful while making a positive impact on people’s lives globally.

ANNUAL SALARY:

$70,000-$75,000

This is the starting range for the role, with strong potential for growth based on performance, responsibility and company expansion.

COMPANY BENEFITS:

• Comprehensive health insurance
• Paid vacation time
• Paid sick time
• Unlimited free classes at the studio
• Unlimited access to the Unplug app
• 30% discount on studio workshops & retail
• Trade partnerships at multiple other wellness/fitness studios
• Professional growth & mentorship

MORE ABOUT UNPLUG:

Unplug is the world’s first drop-in meditation studio and a global app, founded in 2014 by former fashion editor Suze Yalof Schwartz. Unplug has gained significant recognition and acclaim for its modern approach to meditation, and has been featured in every major news outlet including The New York Times, Washington Post, CNN, Forbes, and the Today Show. Unplug’s mission is to demystify meditation and make it easy, accessible, and inspirational for as many people as possible around the world. Unplug’s wide variety of classes, led by a diverse roster of world renowned experts, offer a blend of simplicity and fun to cater to busy skeptics and modern soul-seekers alike. Unplug’s app meditations have been viewed by over one million people around the world.

www.unplug.com

@unplugmeditation

TO BE CONSIDERED:

To be considered, please email careers@unplug.com with the subject line “Executive Operations Manager Application” and include a brief response to the prompt below. We’re looking for candidates who take initiative and are excited about this opportunity.

This role sits at the intersection of executive support, operations, and growth. What about your background makes you uniquely suited for this role, and what excites you about helping a mission-driven company like Unplug grow? Share examples of how you’ve helped a founder, leader, or company grow through creative problem-solving, operational improvements, or new ideas. Experience in wellness, lifestyle, or other creative industries is a plus.